HNC/D Hospitality: Digital Tech & Its Impact on Service Leadership

This report assesses the impact of digital technologies on management and leadership styles within the Hazev, Haz, and Tas restaurant chains, which partner with Docklands Academy. It reviews classical management theories, including autocratic leadership, and evaluates the role of leaders in different leadership styles such as Laissez-Faire, Autocratic, and Participative. The report examines how these restaurants utilize various management approaches like authoritarian, consensual, and hands-off, adapting them to different operational needs. Furthermore, it investigates the positive influence of digital technology on both internal and external management styles, highlighting improvements in key performance indicators, profitability, efficiency, and overall organizational productivity. The analysis concludes that digital technologies are crucial for modern organizations, significantly shaping management practices in the Hazev, Haz, and Tas chains.

Running head: DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Digital Technology on Management and Leadership
Name of the Student
Name of the University
Author Note

1DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Table of Contents
Introduction:...............................................................................................................................2
Classical Management Theory:..................................................................................................2
Role of leader and different leadership styles:...........................................................................3
Management and leadership style in the Hazev, Haz and Tas chains:.......................................3
Digital technology on internal and external management styles:..............................................4
Conclusion:................................................................................................................................4
References:.................................................................................................................................5

2DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Introduction:
The Hazev, Haz and the Tez restaurants are the one of the finest quality restaurants in
London, United Kingdom. Current this three restaurants are working together in a close
partnership with Docklands Academy. This restaurant chains is serving in this region with
three types of cuisines including bars, café and restaurants. In some recent year digital
technologies has been implemented in this restaurants for helping the operations of the
organization and for promoting the organization.
In this report how the classical management theories and the leadership styles has
been implemented in this restaurants will be evaluated. Following that the impact of digital
technologies in this restaurants will be assessed through this report. How this digital
technologies has impacted the external and internal management styles will be evaluated.
Classical Management Theory:
The classical management theory is constructed on a belief that the employees of the
organization only have the need of economic and physical assets. This classical management
theory implies a special type of labouring style, profit maximization and centralised type of
decision making and leadership (Thenmozhi, 2015). This is completely designed for the
streamline operations with the aim of bottom line enhancement and for increasing the
productivity. To achieve all of this factors concepts of ideal workplace is adopted in this case.
The main three factors of an ideal workplace are the hierarchal structure, specialization and
incentives. This theory is very much strong in the management area as this theory provides a
perfect management structure and its operation and functions. This also provides labour
division that makes easy to accomplish the tasks and it increases the productivity. With that,
it has the clear definition of the employee task and role. This management theory has also
some flaws in it. Importance of the creativity and human relation is overlooked by this
management theory. Reliance on prior experience is also a problem of this theory. Job
satisfaction is not maintained through this theory as the workers considered as the machines
in this case, thus employee morale goes down in many cases (Khorasani & Almasifard,
2017). For implementing the classical type of management theories within the organizations
first of all the current management style need to be assessed which is properly done by the
Hazev, Haz and Tas. Also, management training to the leadership is very much important for
adopting the classical management theory in the Hazev, Haz and Tas.

3DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
The classical type of leadership is also used by the Hazev, Haz and Tas. There are
total three types of leadership styles are present which are the Laissez-Faire Leadership,
Autocratic Leadership and the Participative Leadership. In this case the Hazev, Haz and Tas
has used the autocratic type of leadership style. The autocratic leadership is the main reason
behind that the employees works relatively better without the presence of their boss all the
time. One of the main condition for the successful adoption of the autocratic leadership in the
organization is parting a big task in some smaller groups (Laub, 2018) and the same thing has
been actually done by the Hazev, Haz and Tas for implementing the autocratic type of
leadership.
Role of leader and different leadership styles:
As mentioned above there are total three type of classical leadership styles. These
three types of leadership style are the Laissez-Faire Leadership, Autocratic Leadership and
the Participative Leadership. In this different types of leadership styles, the leaders plays
some different types of role.
In first case for the Laissez-Faire Leadership style minimal direction and supervision
is provided from the end of managers to the staffs. In this leadership style well trained and
efficient directors are chosen who works in the intermediate position of higher authority and
the employees (Wong & Giessner, 2018). In this leadership style the main role of the leader is
allowing the group members to take their own decisions. The leader need to create a
comfortable environment for its employees. In this the leaders also need to provide training
and support to their workers.
Autocratic type of leadership is typical type of management style where only one
person control all the decision of the organization while other plays a very small part. In this
type of leadership the leader needs to take all the decision by his/her own and dictate all the
process and methods.
The participative type of leadership is management style that invites inputs from the
end of employees for taking all the organization related decisions (Gandolfi & Stone, 2016).
In such of the leadership style the main role of the leaders to ensure that all the employees are
able to actively participate in the decision making process for the organizational decisions.

4DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
Management and leadership style in the Hazev, Haz and Tas chains:
The management styles in the Hazev, Haz and Tas chains are very much flexible as
they uses various types of management styles simultaneously within the organization. Mainly
three type of management and leadership is used which are authoritarian, consensual and
hands off. The Hazev, Haz and Tas chains uses all of this management and leadership styles
for different kind of situation. In this case for maintaining the restaurant service qualities
authoritarian type of management styles are used. The consensual type of management is
used by this Hazev, Haz and Tas chains so that every employees of the organization is able to
understand the performance of the organization (Bui, Jung & Camacho, 2018). The hands off
type of management styles are used by this organization to take control over the employees as
they also sells beverages in their bar section.
Digital technology on internal and external management styles:
The overall impact of the digital technology on the internal and external management
styles are very much positive. The management style has been improved through the digital
technology implementation. Currently using the digital technologies the management of
Hazev, Haz and Tas chains is able to identify the key performance indicators for the
organization. The management is also improving this key performance indicators that has
improved overall performance of the organization. This has also made the restaurants more
profitable and also the efficiency and productivity of the organization has been increased.
Conclusion:
From the above discussion it can be concluded that the digital technologies is very
much important for almost every organization that are working in the current market and the
Hazev, Haz and Tas chains are one of them. In this report how the restaurant managers of
Hazev, Haz and Tas has implemented classical management and leadership has been
assessed. In this aspect role of the leader in different types of leadership styles has been
assessed. Management and leadership style in the Hazev, Haz and Tas chains is also assessed
in this case. From the interview session it has been assessed that this technologies have a
prior impact on the current management style of the organization which are investigated
briefly here.

5DIGITAL TECHNOLOGY ON MANAGEMENT AND LEADERSHIP
References:
Bui, K. H., Jung, J., & Camacho, D. (2018). Consensual negotiation-based decision making
for connected appliances in smart home management systems. Sensors, 18(7), 2206.
Gandolfi, F., & Stone, S. (2016). Clarifying leadership: High-impact leaders in a time of
leadership crisis. Revista De Management Comparat International, 17(3), 212.
Khorasani, S. T., & Almasifard, M. (2017). Evolution of management theory within 20
century: A systemic overview of paradigm shifts in management. International
Review of Management and Marketing, 7(3), 134-137.
Laub, J. (2018). The Three Mindsets of Leadership: Autocratic, Paternalistic, and Servant.
In Leveraging the Power of Servant Leadership (pp. 161-186). Palgrave Macmillan,
Cham.
Thenmozhi, M. (2015). Evolution of management theory.
Wong, S. I., & Giessner, S. R. (2018). The thin line between empowering and laissez-faire
leadership: An expectancy-match perspective. Journal of Management, 44(2), 757-
783.