Hospitality Developing Manager & Employability Skills: A Report

This report provides a comprehensive analysis of developing managerial and employability skills within the hospitality industry. It includes a self-assessment skills audit, a SWOT analysis, and a personal development plan (PDP) to identify and improve key competencies. The report compares effective and less effective management styles, emphasizing the participative approach for team leadership. It also outlines a sales strategy for a corporate event planning company, including a sales script. Furthermore, the document discusses the potential impact of strategic decisions, the role of team members in achieving goals, efficient communication styles for motivation, and motivational techniques for executing events. The study concludes by highlighting the importance of aligning objectives and skills to achieve success in the hospitality sector. Desklib offers a variety of study tools and solved assignments to assist students in their academic pursuits.

HOSPITALITY THE DEVELOPING MANAGER AND EMPLOIBILITY
SKILLS

Introduction.................................................................................................................................................................... 3
Task 1.............................................................................................................................................................................. 4
SKILLS AUDIT...................................................................................................................................................................4
TASK 2.............................................................................................................................................................................6
SWOT ANALYSIS TEMPLATE............................................................................................................................................6
TASK 3.............................................................................................................................................................................8
Personal Development Plan (PDP)..................................................................................................................................8
TASK 4A......................................................................................................................................................................... 11
TASK 4B......................................................................................................................................................................... 12
TASK 4C......................................................................................................................................................................... 13
Task 4D [ES 4.2]/[ES 4.3]...............................................................................................................................................14
POTENTIAL IMPACT OF STRATEGIC DECISIONS.............................................................................................................14
Task 4E.......................................................................................................................................................................... 15
Role of Team Members to achieve goal........................................................................................................................15
Task 4F.......................................................................................................................................................................... 16
Efficient communicative style for motivating a team....................................................................................................16
Task 4G.......................................................................................................................................................................... 17
Motivational Techniques to prepare and execute the show.........................................................................................17
Task 4H.......................................................................................................................................................................... 18
How the Team Members work together to achieve the goal........................................................................................18
Task 4I........................................................................................................................................................................... 19
Achieving the goals with proper objectives and skills...................................................................................................19
Conclusion.....................................................................................................................................................................22
Reference list................................................................................................................................................................23

Introduction
Every manager needs to be motivating in order to bring out the best in the employees as well as achieve
organizational goals. The delegation of work and allotment of responsibilities should be done astutely. The
person to whom the work is delegated should have the necessary skills to complete the task.
This study will focus on self-assessment of skills possessed by an individual. The study also focuses on the
requirement of planning a self-development plan and steps to be taken to achieve these developments. It also
sheds light on the various styles of management and in which way these styles affect the work culture as
well as the atmosphere at the work place.

Task 1
SKILLS AUDIT
Knowledge and skills which I consider to be important for my current
studies
My ability rating (1-5)
I believe that I am good at the following mentioned skills and these will
definitely help me with the studies I am pursuing currently :
 Verbal and Written Communication
 Team Work
 Analyzing and Investigation
 Self Motivation
 Team Motivation
 Flexibility
 Time Management
 Planning and Organizing
 Commercial awareness
 Drive
5
4
3
5
4
4
3
4
3
4
Knowledge and skills which I consider to be important for my future career My ability rating (1-5)
The skills which I consider to be important as well as essential to possesses
for my future career Penguins are :

 Planning and Organizing – Every step while performing a task
should be planned and calculated. It is with these calculations the
organizing should be done.
 Time Management – It is important to achieve the tasks within the
time.
 Verbal and Written Communication – To be able to make other has
understand one’s self clearly.
 Team Motivation – The team should be helped to be energetic and
ready to perform.
4
4
5
4

TASK 2
SWOT ANALYSIS TEMPLATE
Strengths Weaknesses
I am good at planning and organising events.
Have good skills in communication and
writing.
I need to improve the commercial awareness
one should have in order to make sure the
company is competitive in the market.
I have contacts needed for the business,
experience of organising events at school and
college festivals and with a degree in
management, I shall be able to handle the task
of organizing and planning.
The resources in terms of experience of
handling tasks is low in my CV as I am not
currently working and could improve it with
work experience.
People see my excellent verbal and
communication skills as my strength because I
am able to make my ideas and perceptions
easily understandable to others.
Others see my workaholic nature as my
weakness as I tend to over work to achieve
more than required perfection and it might
affect one’s health at times.

Opportunities Threats
After having the required qualification and the
skills I possess I believe I will be able to grab
the opportunity to work with top business
houses.
Threats such as market downfalls might affect
my career prospects as in the industry I am
focused at needs the society to come forward
with the willingness to spend in order to
receive the services offered by it.
I can turn my strengths into opportunities by
delivering an unmatched grade of work to
attract the attention in the event industry and be
able to receive good cliental.
The weakness I believe I have might cause a
delay at work to recover my well being. This
can be overcome by the correct work-life
balance and will definitely be worked upon by
me.

TASK 3
Personal Development Plan (PDP)
What are my
objectives?
(short & long
term)
List them in
rank of
priority
What activities/actions
do I need to undertake
to achieve my
objectives
How will these activities
develop your potential?
Target date
for
achieving
my
objectives
Review
Date
SHORT TERM
1. To improve
team work.
Participate in team
activities and read
books relating to
teaming up with people.
Participating in team
activities will help me
improve my team work.
Having a good team
building skill is necessary
to achieve results which
require the involvement of
others.
2. Improve time
managing skills.
Attend all classes in
college as well
managing activities
outside in time.
By managing things on
time at a daily basis, it
will help in keeping tasks
completed as scheduled
and improving time
management.
3. To have more
commercial
Read the news daily and
keep track of what is
This shall help me in
having the required

awareness. happening in the event
industry.
knowledge of
competition, skills and
available services at the
current times to deliver
better client satisfaction at
the future job or business I
pursue in this industry.
4. Improving
the analyzing
and
investigation
skills.
Reading books, solving
puzzles, practicing
mathematical skills and
related activities.
These activities will help
in developing and
improving my analyzing
and investigation skills.
LONG TERM
1. Obtain a level
2 certification in
event
organizing and
planning.
Enroll into a relevant
institution when
possible.
It will help me in building
up my skill sets in
organizing and planning.
2. Obtain a
masters degree
in planning and
organizing.
Get admitted to a
college offering such
courses.
This will help in adding to
my credentials and
qualifications to apply for
relevant jobs.

3. Set up an
event
management
team.
Bring people and
contacts of similar
interests together.
This will enable me to
hone up my team building
skills as well lay
foundation to a good event
management team.
4. Plan and
organize events
and other
related
activities.
I will need to acquire
small contracts of
organizing events at the
start and gradually
move on to handling
bigger ones.
This will help me have
experience and sharpening
the organizing skills as
well as management of
events and help me
improve and learn.

TASK 4A
The methods of managing
The methods of managing tasks and people can be described as management styles. There are
many management styles and each have a different approach. Some prove to be more effective
and some lesser. These styles may vary depending upon various factors such as work culture,
characteristics of managers and employees and others (Benfari, 2013).
Comparison between more effective style of management, Developer, and a lesser effective,
Autocrat, style.
Management style
PARTICIPATIVE AUTOCRATIC
Definition A leader having the participative
management style helps his sub-
ordinates or team members to
sharpen their skills and develop
new qualities to achieve a higher
grade of work (Rolková and
Farkašová, 2015).
An autocrat leader’s management
style is authoritative and takes control
over every situation at work (Bosiok
and Sad, 2013).
Approach The leader or manager using this
approach will gain employee
commitment as well as support in
times of need at work. The sub-
ordinates being treated in this
style are more open to accept
challenges and face them with
utmost willingness and strength.
These kinds of leaders tend to get
bullish in order to get the work done
as per their schedule and requirement.
They might use this style to demean a
colleague, yell or even manage the
work through threats. It might also
lead to a fall in the employee morale
and decrease in productivity.
Example TESCO can be given as a good
example of practicing this
Helmsley Hotel chain displayed this
style of management and even earned

management style. its owner the nickname of ‘queen of
mean’.
TASK 4B
Specific Leadership style
The participative management style should be the perfect choice in taking care of the work and
lead the show. This method or style proves to be best when the leader has a part of knowledge
required to run the show and the other skilled sub-ordinates possess the other part of the
information (Gonos and Gallo, 2013). The subordinates should be welcomed to give their inputs
in the operations and help in carrying out the tasks smoothly. This allows them to become a part
of the team and build a sense of belonging amongst the members. This form of management
leads to increasing the responsibility of the employee, formation of self managed teams,
strengthening of teams to face every challenge and many other positive outcomes. The
participative method gives birth to creativity and innovation at work with ease as the employees
are set free to give their inputs and complete the tasks with perfection in the way they feel
comfortable (Kocher et al., 2013).
At the show at Olympia, London, the team shall consist of a leader and three sub-ordinates. The
leader should help the sub-ordinates to understand what they need to highlight on while speaking
to the potential customers or clients. The leader shall use the participative style of management
to delegate the work and be part in the completion of the tasks at the show. The leader should
care about the way the products and service offered by their Corporate Event Planning Company
should be showcased should debrief the sub-ordinates. The leader should be able to motivate and
participate with the others in displaying all the services and products.