Mental Wealth: Employability Skills & Trends in Hospitality Sector

This report examines the evolving landscape of the hospitality industry, focusing on the impact of emerging trends on employability skills, people development, and organizational culture. It highlights key trends such as contactless payment, the integration of robots in service settings, the use of instant messaging for direct communication, the strategic application of social media for promotion, and the importance of continuous staff training in new technologies. The analysis emphasizes the need for hospitality professionals to adapt to technological advancements, leverage data to enhance customer experiences, and maintain a focus on key market segments. Furthermore, the report underscores the significance of a strong organizational culture in driving service quality, managing guest experiences, and fostering employee engagement and loyalty. Ultimately, the report concludes that by embracing these changes and prioritizing both customer and employee satisfaction, hospitality businesses can achieve sustainable growth and success.

Mental Wealth Employability in Hospitality Industries

TABLE OF CONTENT
INTRODUCTION
MAIN BODY
Changing trends in hospitality.
Impacts of changing trends on employability skills, development of people and organizational culture.
CONCLUSION
REFERENCES

INTRODUCTION
• The hospitality industries is broad category of fields within their services industry such as drink
services, lodging, event planning, theme parks, travel and tourism.
• The goals of hospitality industries for providing customer with having better experience and it
comes from eating good meals, relaxing and getting rest away from home and make sure for
individual guest in taking care of its paramount.
• This presentation will examine about changing trend within hospitality industries.
• Along with this presentation, also discuss the impact of changing trend on employability skills,
development of people and various organizational culture of the workplace.

Changing trends in hospitality
• The hospitality industry is being highly competitive and business need to grow with having some latest
hospitality trends.
• However, the needs and priorities of customer have also changed due to having pandemic and more
general related trends to be aware.
• This also includes about that everything from marketing efforts and hospitality process for embracing
some latest technology to global events.
• On the other hand, failure to keep working with the latest trend the hospitality have some serious negative
consequences such as for providing the companies with having clear competitive advantage over the
various organization.
• For example, in many organizations the rise of technology like AI that has led to trend the machine
learning which is used more.

Contd...
• While AI technology is being deployed with frequently for customer services purposes and virtual reality
technology that have been altered the way much hospitality companies are promoting their products. In
additionally, for adopting the latest hospitality industry trend in response with changing behaviour of
customer, due to having pandemic and still most trend are emerged out with some general changes in
customer behaviour. Here, are some of changing trend for the industry:
• Contactless payment- This also seems that hospitality industry are concerned with reducing friction and
contactless payment method which have been one of the biggest instances. These changes can made and
accepted by customer through which they can save time and sorting through cash or by entering their PIN.
Aside, from this removing friction and improving the better customer experience. This has also increased
the demands in pandemic for contactless payment. As many of employees and customer feel
uncomfortable in handling cash and providing the better option for contactless payment that may be
necessary rather than luxury.

Contd...
• Robots in hotels and restaurant setting- Automation with having high on their list of hospitality trend to
be aware and also develop the robotics which seems to be good examples. Along with this hospitality
industry business that can make the use of robots for great customer and also provide the customer
information so that could also play the vital role in security operation. Meanwhile, hotels and restaurant
can make the use of robots to carry out the aspects of food services. This can be especially for useful while
at time of dealing with customer who are trying to reduce the contact with as much as possible.
• Instant messages for direct communication- In present time, most valuable trends is that hotels are using
some instant messages as business tools and also ensure with better customer experience. Alongside, the
instant messaging that has transformed with how potential guests and hotels for communicating or sharing
information with each other. Benefits for having such things instants messages is that guest which can
assess internal communication through using smartphone.
• Social media for promotion- As hospitality industries can also make the use of social media platform
through which they can easily increase the number of day. Moreover, they can also make the use of
advance technology which has made them for reaching out possible audience through multiple platforms.
Not only, but it also provides the great opportunities to attract the different type of customer at same time
and one of the best way among the hotel promotion ideas.

Contd...
• New technology learning for staff- It is very difficult for maintaining guest relationship without having
their proper knowledge in technology. Most of the organization can easily make the proper use of
technology that can provide the walking with abreast these demands and trends. However, it is also
important for providing the right training so that staff member can make the use of advance technology
and staffs can learn more about new technology and that can effectively. This can also make the growth for
the organization through which they can easily come to know about changes in market.

Impacts of changing trends on employability skills,
development of people and organizational culture.
• The vast sector is comprised with many diverse and rewarding hospitality careers. Ranging from high with
having huge trend changes and this can become the dynamic changes across all continents. Furthermore,
this can be also acquired for having skills so that will help for understanding about changing trends and
also help for developing some estimated or impacts over the organizational culture, people and employee.
This overview about key trends and their impacts and the skills that will help for work pace:
• The use of new technologies- This can effectively make the use of new technology to take more
advantages and make sure for importance in today global hospitality industry. From the mobile checking
go-location this could keep the special discount for their customer, online advertisement and digital
concierge system. In having such things thus could be important to make sure about that customer
experience is unique.

Contd...
• Collecting data to improve customer experiences- Another trends that can future leaders of the
hospitality industry that must look for the use of advanced analytics. While having such things this could
be also important for increasing the customer loyalty as they are very useful in order for retaining and
attracting customer. Along with this organization which can have their focus on impact over the
development of people so that could be expected with rewards. Moreover, this can also keep the
organization for working with their customer experiences and ensure them with having growth and
development.
• Focus on key market within hospitality industry- This is very important for future hospitality leaders
for understanding the needs and how to take advantage of this huge growth opportunities. As they are also
required for having the group of business that provide the services to customer and also have the focus on
satisfaction of customer in providing with experience for them. Along with this keep the organization for
working with some estimated sources so that can create the sources for achieving goals and objectives.
While employee are also expected for productive, engaging and work experiences so that can help for
easily developing an integrated focus on entire employee experiences.

Contd...
• Hospitality industry and organization culture- This develops inside the organization and easily help for
identifying the organization. Moreover, this is unique and specific culture when it is compared with some
other industries. Due to growing competition at global level, this could keep about for working with some
managing internal operation and also focus on raising service quality and reducing costs. The complexity
is being more about for managing the experience of guest is features of hospitality industry, which makes
the human resource manager of companies in managing the relationship with employees and guests. While
having leadership competency and working with effective organizational culture this could keep them for
working with some needs of customer as quickly. Along with this manager also required for understanding
the importance of not only the customer satisfaction, but also for their customer loyalty.

CONCLUSION
• From the above report it had been seems that, hospitality industry play the role for developing countries
and business through which they can easily keep the customer for having attraction.
• Along with this, this also seems that impacts over the changing trend that keep the organization for
working with them and ensure them for developing with resources.
• While having such things changes in trends for hospitality industries that can make sure for having
customer loyalty and keep them with long term goals.
• Employability skills which is also essential for changing trend and act them for working with effective
sources.

REFERENCES
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hospitality industry. International Tax Review.
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Hospitality & Tourism Research. 45(5). pp.911-914.
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• Huang, A. and et.al., 2021. COVID-19 and the future of work in the hospitality industry. International
Journal of Hospitality Management. 97. p.102986.
• Popely DBA, D. and et.al., 2021. The Future of Hospitality Management: Preparing Students for a
Changing Industry.
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Experience Economy in Tourism (pp. 85-106). IGI Global.