Hospitality Business Report: Ledger, KPIs, HR Life Cycle, and Laws

This report provides a comprehensive analysis of a hospitality business, focusing on financial aspects, human resource management, and legal compliance. It begins with the creation of a ledger account and trial balance, followed by the identification of key performance indicators (KPIs) relevant to the restaurant industry. The report then delves into the different stages of the HR life cycle, emphasizing their importance for talent management within the organization. It addresses strategies to resolve negative staff behaviors and improve staff retention. Furthermore, the study examines the impact of regulations, legislation, and ethical principles on decision-making, using Carnival UK as a case study. Finally, the report outlines effective methods of communication, coordination, and monitoring within the food and beverage department, and how these can strengthen the value chain.

The Hospitality Business
Toolkit

Table of Contents
INTRODUCTION...........................................................................................................................1
ACTIVITY-1...................................................................................................................................1
Ledge account.............................................................................................................................1
Trial balance................................................................................................................................4
ACTIVITY-2...................................................................................................................................4
Presenting 2 KPI for restaurants.................................................................................................4
ACTIVITY-3...................................................................................................................................5
Describing different stages of the HR Life Cycle.......................................................................5
Presenting importance of these HR Life Cycle stages for Talent Management.........................7
ACTIVITY-4...................................................................................................................................8
Resolve the negative behaviours of the waiting staff and Overcome issues of staff retention...8
ACTIVITY-5...................................................................................................................................9
Specific legislation that Carnival UK has to comply with..........................................................9
How company, employment and contract law has a potential impact on business decision-
making ........................................................................................................................................9
ACTIVITY-6.................................................................................................................................10
Describing impacts of regulations, legislation and ethical principles on decision-making for
Carnival UK..............................................................................................................................10
ACTIVITY-7.................................................................................................................................11
How different functional roles within the hospitality sector interrelate...................................12
ACTIVITY-8.................................................................................................................................13
Different methods of communication, co-ordination and monitoring in the Food & Beverage
Department................................................................................................................................14
Describing how these can be used to strengthen the value chain.............................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Hospitality industry is a broad category that provide different services to people which
includes lodging, food and drink services, event planning, theme parks and cruise line etc. The
report is also based upon case study of Carnival Corporation & PLC which is world's largest
leisure travel company and offer different variety of services to their customers. The present
study will produce a ledger and trial balance of give information and then provide two KPI.
Further, describe different stages of HR life cycle and present ways to resolve negative
behaviours of waiting staff. Moreover, study will reflect the potential impact of regulations,
legislation and some ethical principles for Carnival UK and then present different methods of
communication, co-ordination and monitoring in food and beverages department.
ACTIVITY-1
Ledge account
Journal Entries
Date Particular Debit (£) Credit (£)
1st feb purchase A/c Dr 5001
To Kate's Kitchen 5001
1st feb purchase A/c Dr 29552
To harry 29552
3rd feb beverages A/c Dr 11203
To sales A/C 11203
3rd feb Food A/c Dr 1824
To sales A/c 1824
6th feb Kate 's Kitchen A/c Dr 5001
To bank 5001
10th feb beverages A/c Dr 8966
To sales A/c 8966
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10th feb Food A/c Dr 1687
To sales A/c 1687
14th feb meganne A/c 2008
To sales A/c 2008
14th feb bank 2008
To meganne 2008
17th feb beverages A/c Dr 11710
To sales A/c 11710
17th feb Food A/c Dr 1611
To sales A/c 1611
17th feb Harry A/C DR 29552
To cash A/c 29552
22nd feb purchase A/c Dr 7013
To Kate's Kitchen 7013
24th feb beverages A/c Dr 10614
To sales A/c 10614
24th feb Food A/c Dr 1715
To sales A/c 1715
Purchase Account
Date Particular Amount Date Particular Amount
1st feb To kate's kitchen 5001 by balance c/d 41566
2

To harry 29552
To kate 7013
Sales Account
Date Particular Amount Date Particular Amount
To balance c/d 51338 By beverages 11203
by food 1824
By beverages 8966
by food 1687
By private room and catering 2008
By beverages 11710
By food 1611
By beverages 10614
By food 1715
51338
Beverages Account
Date Particular Amount Date Particular Amount
To sales A/C 11203 by balance c/d 42493
To sales A/c 8966
To sales A/C 11710
To sales A/C 10614
42493
Food Account
3

Date Particular Amount Date Particular Amount
To sales A/c 1824 By balance c/d 6837
To sales A/c 1687
To sales A/c 1611
To sales A/c 1715
6837
Meganne A/c Private room catering
Date Particular Amount Date Particular Amount
To sales A/c 2008 By bank 2008
Harry Account
Date Particular Amount Date Particular Amount
To cash A/c 29552 By purchase A./c 29552
Kate's Kitchen
Date Particular Amount Date Particular Amount
To bank 5001 By purchase 5001
By purchase 7013
To balance c/d 7013
Bank A/c
Date Particular Amount Date Particular Amount
4

To meganne 2008 By Kate's kitchen 5001
To balance c/d 2993
Cash A/c
Date Particular Amount Date Particular Amount
By balance c/d 29552 By Harry 29552
Trial balance
Trail Balance for Carnival UK
Particular debit (£) Credit (£)
Purchase A/c 41566
sales A/c 51338
food A/c 6837
bank a/c 2993
kate's kichen 7013
Beverage A/c 42493
capital 35538
93889 93889
ACTIVITY-2
Presenting 2 KPI for restaurants
The firm should to use key performance indicators in order to determine the progress
towards an intended result. Two key performance indicators are as mentioned below:
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 Balance Scorecard: It is the tool that focuses on company's strategic goals and also
helps to choose right things for the welfare of the company. Earlier company's judge their
performance by how much income they generate but now Balance Scorecard provides an
idea of looking at strategic measures with a traditional financial measures in order to
identify exact performance (Parmenter, 2015).
 Benchmarking: This is the process of measuring entire performance of restaurants
products, services as compared to other companies. Further, it also helps to drill down
into performance gap to determine the areas of improvements. Thus, it provides
continuous and dramatic improvement opportunities for a company (Ogunlana, 2018).
There are different principles of managing and monitoring financial performance of a
restaurant such as:
 A budget planning should be effective such that it achieve goals and objectives of a firm.
 There is a need to keep detecting the changes by comparing actual financial results to a
budget.
 The Manager should determine all expenditure that must comply with all relevant
policies, rules and regulations (McCabe and et.al., 2019).
 Proper review of financial performance should be measured by using different KPI that
helps to determine whether the business is meet out with intended results or not.
ACTIVITY-3
Describing different stages of the HR Life Cycle
There are five different stages of HR life cycle such as:
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Recruiting: Hiring the right person is the vital for the growth and productivity of every
business. That is why being a manager of Cruise ship, there is a need to create strategic staffing
plan that helps to identify the need of employee and company as well. Apart from this, talent
acquisition software also help the HR to attract top talent for the business or vacant position.
On-boarding: It is the process of getting successful applicant introduce themselves in the
company so that they feel comfortable and considered themselves as a part of a firm
(Salamzadeh and Kawamorita Kesim, 2015). Therefore, HR of firm will help them to learn about
company's policies, procedure and provide training sessions as well.
Enablement: in this stage, the manager of the Cruise bar entails orienting new hires and
formally introduces those from an organization and the company's culture, mission, vision and
values. Therefore, the orientation is basically conducted as a conference style event in which all
the information is delivered to new hire through presentation (HR life cycle, 2018).
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Illustration 1: HR life cycle
(Source: HR Life cycle, 2018)

Career development: in this stage, the manager or HR work out for long term career
goals to work within a company for a long period. Moreover, if employee established themselves
at a firm and HR must try to help in order to meet their goals. Such that they try to prepare
employee to become more responsible for their position (Cascio, 2015).
Termination: Some employee leave a firm or retire and at that time, it is the duty of
Food and Beverage manager to make sure that all policies and procedure are followed and also
carry out an exit interview if that is company policy and removing an employee from a system.
Presenting importance of these HR Life Cycle stages for Talent Management
Recruiting: In this stage of HR life cycle, helps to attract top talents for vacant position
in the quoted form by using better recruitment planning (Pessima and Dietz, 2019).
Onboarding: In next stage, the HR will select the best candidate whose resume look
promising and by interview they offer job to those applicants. If the accepted then provide
training session that also help to achieve long term goals. This stage also helps to convey the
exact message and provide brief culture about the company to make the employee comfortable in
the working area.
Enablement: In this stage, Manager of the firm will provide introduction of company
and also ensures that the employees are also an important part and provide all necessary
information regarding the company so that they feel comfortable.
Career development: In this stage, employee are prepared as per organization and for
this reason, HR also carrying out on boarding programs, conduct aptitude and proficiency test
that helps to enhance their skills and this stage is important as it helps to keep engage the
employees into working place.
Termination: Talent management aim at the overall transformation of the employee in
order to achieve organizational vision by retirement benefits to employee and conduct exit
interview as well. This stage is quite important as it helps to manage all policies and procedures
which should be followed and take even strict decision In which the employee from the system
as smooth as possible.
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ACTIVITY-4
Resolve the negative behaviours of the waiting staff and Overcome issues of staff retention
Recently the company's manager is quite concern with negative behaviour of staff
members and also faces the issue of staff retention as well. In order to overcome this,
performance management plan is as describe below:
Skills to be improved Action taken Resources Time taken
Management skills
needs to be improved
in order to reduce the
negative behaviour of
staff.
 Listen to their
issues and try
to provide
solutions on it..
 Provide them
proper training
session to
realize their job
roles and
duties.
 Involve
employee in
the decision-
making
process.
Mentor, trainer 45 days
Decision making skills
needs to be improved
in order to increases
staff retention.
 Offer them
competitive
pay and
benefits.
 Praise their
working and
provide extra
benefits for
better
Financial support,
supervisor
20 days
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performance.
 Allow flexible
work schedules
In this way, by providing incentives and praise their good performance, the manager of
the company will easily overcome the issue of staff retention. While on the other side, to resolve
the negative behaviours of waiting staff, manager should also provide them proper training
session to realize their job roles and duties. In this way, they start engaging themselves in
working culture and by providing them positive work culture will also help them to resolve the
issue.
ACTIVITY-5
Specific legislation that Carnival UK has to comply with
There are different laws that Carnival UK should be comply such that:
Data Protection Act, 2018: This law states that no personal information should be
shared without the consent of the owner to third party. If such things happen then company
should be penalised as per described in the law section (Carey, 2018).
Employment Law: In this law, the company should pay minimum wages to their
employees and if they do extra work then it is the responsibility of the firm to provide extra
wages (de Sosa and et. al., 2018). Apart from this, no individual should be discriminate on the
basis of caste, race, gender and religion.
Health and Safety Law: Carnival UK should also comply with this law because this
state that the company should provide proper equipment and the employers must protect the
health and safety at work of all their employees as well as others in their premises such as
general public, clients and visitors (Holt and Allen, 2015).
How company, employment and contract law has a potential impact on business decision-
making
Employment law: Legislation and laws are important key element that helps for the
smooth functioning of a business such that Health and Safety of staff employees and the public
creates direct impact upon the business. Moreover, employee can litigate for negligence of they
can proof that their loss was a result of business poor health practice. Thus it creates negative
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