Four Seasons Hotel Case Study: Leadership, CSR, and Social Media

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GROUP SEMINAR PRESENTATION
Module: Emerging Trends in the Hospitality
Industry
Four Seasons Hotel
ID NUMBER: NAME:
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TABLE OF CONTENTS
1. Introduction
2. Question 1
3. Question 2
4. Question 3
5. Question 4
6. Conclusion
7. References

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INTRODUCTION
• INTRODUCTION ABOUT
THE CHOSEN
ORGANISATION.
• Four seasons hotels ltd is a chain of hotels
and resorts and a luxury hospitality
organisation (Fourseasons.com, 2019).
• The company is headquartered in different
countries like Canada, Toronto and Ontario.
• The hotel chains and business of the
company are expanded across 47 countries.
• The company is operated under cascade
investment and kingdom holdings, which
makes them the owners of the hospitality
organisation.

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Leadership Styles
1. Critically analyse and apply an appropriate
leadership style for your chosen hospitality
organization with justification of the choice of
selection.
- Definition of Leadership
• Leadership is defined as actions and activities of a leader in an organisation.
• Leadership is also defined a state of being a leader in an organisation (Rothfelde et al.
2012).
• Another definition of leadership is stated as providing motivation and supporting
other’s actions.
• Some philosophers have defined leadership as capability of radiating confidence and
attracting followers

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Leadership Styles
1. Critically analyse and apply an appropriate
leadership style for your chosen hospitality
organization with justification of the choice of
selection.
- Different Types of Leadership
• There are basically four types of leadership, which are Laissez Faire, Democratic,
Bureaucratic and autocratic leadership.
• Autocratic leadership was followed in the previous business years of the organisation.
• In the present business situation, democratic leadership is practised in four season’s
hotels (Andzulis et al. 2012).
• Leaders in Four Season Company can refer to transactional leadership style to
manage the employees

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Leadership Styles
1. Critically analyse and apply an appropriate
leadership style for your chosen hospitality
organization with justification of the choice of
selection.
- Current Practices of Leadership in your chosen
organisation.
• Leaders in Four season hotel motivate team spirit and maintain stability among the
employees.
• Leaders in this hospitality organisation practice sustainability in the organisational
operations. Strategic planning is made by leaders regarding the goals and objectives
of the organisation.
• Leaders facilitate effective employee engagement in four season hotel ltd.
• Transactional and transformational leadership styles are practiced by leaders in this
hospitality company.

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Leadership Styles
1. Critically analyse and apply an appropriate
leadership style for your chosen hospitality
organization with justification of the choice of
selection.
- Critically analyse about leadership styles with other
organisations in the field of Hospitality.
• Leadership styles share some similarities as well as difference among different
hospitality organisations.
• In other hospitality organisations like Marriott international and Hilton worldwide,
different leadership styles are used as compare to four season hotels.
• In Hilton worldwide, democratic leadership styles is practiced in the organisation.
• In Marriott international hospitality organisation, democratic as well as participative
leadership styles are practiced by the leaders.

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• Critically analyse and apply an appropriate leadership style
for your chosen hospitality organization with justification
of the choice of selection.
• How leadership leads with corporate leadership systems to
give competitive advantage
• Leaders in four seasons comply with the guidelines and principle of the
corporate leadership system, of the organisation (Kim and Brymer, 2011).
• Leaders in four season hotels train their employees for anticipating the needs
and requirements of the guest.
• The corporate leaders in this hospitality organisation formulate effective
strategy, and ensure that they are followed by the employees of the
organisation.
• In this way, proper operational objectives are accomplished and competitive
advantage is gained by the company in market.
Leadership Styles

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ORGANISATIONAL RESPONSIBILITY AND
RESPONSIBLE LEADERSHIP
2. Critically assess, how organisational responsibility
and responsible leadership leads to corporate
leadership systems to facilitate the competitive
advantage.
- Definition of Organisational Responsibility.
• Organisational responsibilities are defined as the actions and principles, formed by
considering the expectation of stakeholders and other relevant people (Erdoğmuş and
Cicek, 2012).
• Organisational responsibilities determine that the actions taken by the leaders fulfil the
social, environmental as well as economic demands of the organisation.
• The actions encompassed under organisational responsibilities are context- specific.
• It is a vital factor for gaining competitive advantage in business.

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ORGANISATIONAL RESPONSIBILITY AND
RESPONSIBLE LEADERSHIP
2. Critically assess, how organisational responsibility
and responsible leadership leads to corporate
leadership systems to facilitate the competitive
advantage.
- Elements of Organisational Responsibilities.
• Mainly, there are four elements of organisational responsibilities.
• The first element is the stakeholders of the organisation, comprising of the investors,
customers and other people of the organisation.
• Second element is the business ethics, required to be practiced in the organisation
(Ncube and Jerie, 2012).
• Third element is the structure of the organisation and the fourth element comprises of
other external factors of the business environment.

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ORGANISATIONAL RESPONSIBILITY AND
RESPONSIBLE LEADERSHIP
2. Critically assess, how organisational
responsibility and responsible leadership
leads to corporate leadership systems to
facilitate the competitive advantage.
- Definition of Responsible Leadership
• Responsible leadership is defined as the process
of making effective business decisions.
• A good leadership is the characteristic of a good
leader and it is very crucial for the success and
proper functioning of the organisation (Rao, 2014).
• A good leadership is when a leader does not take
the power for granted and utilise his power for
bringing development in business.

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ORGANISATIONAL RESPONSIBILITY AND
RESPONSIBLE LEADERSHIP
2. Critically assess, how organisational
responsibility and responsible leadership
leads to corporate leadership systems to
facilitate the competitive advantage.
- Framework of Responsible Leadership.
• Framework of responsible leadership consist of
three differ stages , which are termed as units
• In first unit i.e. input of this framework,
constituency of the system is considered.
• The second unit of this framework, which is a
framework of responsibilities, are considered in
the process of the system (Gustavo, 2013).
• Domain of performance is the third unit, which is
the output of the leadership framework.