This report provides an overview of accommodation services within the hospitality industry, focusing on Marriott Hotel as a case study. It covers the scale and size of accommodation services, different types and categories of accommodation providers (commercial and non-commercial), and various forms of ownership available, including privately owned, leased, managed, franchises, referral groups, full ownership, and strata units. The report also discusses grading systems and their role in booking accommodations, the impact of online review sites, and the structure and functions of the front office in different types of accommodation providers, highlighting the roles within the front office department, such as guest service manager and night audit manager. The conclusion emphasizes the value of accommodation services to the hospitality industry and the economy.
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