Hospitality Business Toolkit: Improving Departmental Integration

This report examines the interrelationship of functional roles within the hospitality sector, focusing on the Pan Pacific Hotel as a case study. It highlights the critical connections between departments such as Human Resources, Marketing, Housekeeping, and Kitchen, emphasizing the importance of communication methods like email, telephone calls, written documents, and one-to-one meetings. The report further analyzes the effectiveness of these communication methods in monitoring and maintaining coordination among employees. Recommendations are provided on how to improve processes and documentation within the company's departmental integration, suggesting the use of flow charts, work breakdown structures, and Gantt charts to visualize business processes and promote sustainable integration. The conclusion emphasizes the importance of strong connectivity between departmental personnel for effective training programs, compensations, and overall operational efficiency. Desklib provides students access to a wealth of solved assignments and study resources.

HOSPITALITY BUSINESS TOOLKIT
TASK 3

INTRODUCTION
Hospitality business is one of the major industrial sector that operates within a country.
The hospitality sector will look after the proper planning of business operations and thus,
will look after superior handling of the needs and demands of the customers.
This will help ion look after the needs and demands of the operations that are been carried
out within the firm.

INTERRELATION OF DIFFERENT FUNCTIONAL
ROLES IN HOSPITALITY SECTOR
HUMAN RESOURCE with finance, Marketing, Housekeeping and kitchen
departments
■ In Pan Pacific Hotel, Human Resource Officer used to be in direct contact with all key
persons of different functional departments.
■ He is responsible to manage training and development facilities for each of the
department and conduct proper appraisals of each personnel.
■ HR staff need to be direct contact with finance department as well to keep a look on
budget and capitals availability. This relation is maintained to assess the availability of
stock within each department and managing budget of hotel to perform various
managerial activities.

Contd..
MARKETING DEPARTMENT
■ with kitchen and finance departments
■ Marketing manager of hotel build healthy connection with personnel's of talent acquisition
team. It is to let them know about the requirements of skilled employees to perform certain
special function of marketing and promotion.
■ Personnel of marketing department also need to establish a considerable relationship with
executives of food department to design the attractive contents for promoting food services of
the hotel.
■ Along with this, the marketing strategists also relate with Accountant officer of company to
discuss and maintain budget related to advertisements, websites contents and other promotional
strategies.

Contd..
HOUSE KEEPING DEPARTMENT with kitchen and finance departments
■ Executive Housekeeper of hotel remains in direct relation with executive chef to assess
the needs of kitchen department, cleaning procedures and other kitchen clothes and
other required materials.
■ Accountant and assistants of finance department establish a considerable relation with
the executives of housekeeping and food department.

METHODS OF COMMUNICATION
■ E- mail: It is one of the communication method which can be adopted by hotels to
receive an uninterrupted form of communication method. This can be generally utilized
by executives to establish a smooth interdepartmental communication process.
■ Telephonic call: Telephonic communication is the most common method that is adopted
by every business environment. It provides significant pathways to departments to handle
each and every issues happens within the organizations
■ Written documents: Written communications are generally adopted by executives to
manage and circulate any notice or important information to the workforce. At Pan
Pacific hotel, executive chef uses written documents to inform its staff regarding
upcoming events and menu planning system.
■ One to one meeting: It is one of the effective method that are adopted by every
organization for communication and increasing employees' engagement (Pate and
Scullion, 2018). At Pan Pacific Hotel, one to one meeting is conducted at times of
implementing new strategies, plan and other business activities.

EFFECTIVENESS OF DIFFERENT COMMUNICATION
METHODS IN MONITORING
■ Communication, methods and tools plays a vital role as it helps in maintaining strong
coordination among employees.
■ Direct meeting can help in promoting deep understanding among all the employees
which give rise to coordination among employees.
■ Internal communication through E mailing can help to conduct various type of business
meetings or committees. It is extremely supportive method of communication in
organizations as it helps to circulate important business notices collectively.
■ Telephonic calls helps in developing smooth communication process and to directly
with the concerned employee. Telephonic communication helps to reduce chaos and
confusions and promotes engagements and restores coordination.

MIND MAP
E-mailing will be helpful in
exchanging confidential data
of hotel and can be effective
source of communication for
executives of departments.
Similarly, it can also be used to
communicate with external
suppliers and distributors and
partners.
Written communication
process such as business report
writing, notice, minutes of
meetings can be used to
establish communication
among staff members.
Communication tools will help
in sustaining effective
communication with every
departments
Through telephonic
communication all the ground
level workers of production
and housekeeping department
can maintain a smooth
communication.
COMMUNICATION
BETWEEN
HOUSEKEEPING AND
KITCHEN DEPARTMENT

RECOMMENDATIONS ON HOW PROCESSES AND
DOCUMENTS CAN BE IMPROVE WITHIN COMPANY'S
DEPARTMENTAL INTEGRATION
■ Company's or hotel's departmental integration can be improved by utilizing the most effective
integration processes and documentation.
■ Through business processes within departments can be circulated and visualized by
distributed proper flow charts and work breakdown structure and Gantt charts.
■ These processes can be helpful in determining the tenure particular task allocation and
deadlines. Adoption of such business processes may help in promoting sustainable integration
among the departments.
■ For example, hotel Pan Pacific may use proper formation of reports before conducting any
business process and can collectively communicate with one another.
■ Similarly, documentation like business reports, minutes of meetings, tenders and reports can
be helpful in developing strong communication among employees of different departments.

CONCLUSION
■ It has focused upon the interrelationship of departmental functions within hotel among
which the Accountant officer and finance department is in direct contact of each and
every personnel.
■ HR manager and officer also established high connectivity with departmental
personnels in terms of carrying out the training programs, compensations, leave sections
and pay structures to them.

REFERENCES
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■ Cheung, S. O. and Xu, W., 2017. Protection of Adjudicators under Security of Payment
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Construction. 9(3). p.04517006.
■ Fellingham, J., 2018. The Double Entry System of Accounting. Accounting, Economics,
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■ Fine, R. M. and Selby, J., Game Play Network Inc, 2016. System and method of
managing user accounts to track outcomes of real world wagers revealed to users. U.S.
Patent 9. 317. 999.
■ French, S., 2018. Between globalisation and Brexit: Migration, pay and the road to
modern slavery in the UK hospitality industry. Research in Hospitality Management.
8(1). pp.23-31.