Hospitality Business: Communication, Coordination, and Roles Report

This report provides an analysis of the hospitality business, focusing on the interdepartmental relationships, communication methods, and coordination strategies within the sector. The report begins by introducing the hospitality industry and its various sectors, emphasizing the importance of effective communication and collaboration. It then examines the interrelationships between different functional roles, such as the housekeeping and purchasing departments, and the front desk and security departments. The report also explores different methods of communication, including meetings and emails, highlighting their significance in ensuring the smooth flow of information and the avoidance of miscommunication. The conclusion emphasizes the importance of transparency and effective communication within the organization. The report uses InterContinental Hotels as a case study, highlighting the practical application of these concepts.

Hospitality
Business Toolkit

Table of content
 Introduction
 How different functional roles in hospitality
sector interrelate
 Different methods of communication,
coordination and monitoring
 Conclusion
 References

INTRODUCTION
 Hospitality is one of the wider industries within
service sector which is highly focused on leisure
as compared to basic needs. This industry is
bifurcated in five major sectors which is food and
beverages, tourism services, transportation and
lodging services

How different functional roles in
hospitality sector interrelate
To achieve the business
objectives all roles and
responsibilities are assigned in
effective and efficient manner.
Every business has different
structure in order to achieve
high gain and objectives.

CONTINUE…
 Housekeeping with purchasing department:
Housekeeping department and purchasing department
are inter-related in Hotel industry because prior is
responsible to maintain and forecast stock of linen and
all other items to be used for guest service whereas
purchase department is responsible to place order and
procure the same.

CONTINUE
 Front desk with Security: As the title suggests Front
desk is responsible to receive the guests and service them
as per their needs whereas Security department is
responsible to maintain the security measures in hotel
premises. With existence of inter-relation in
InterContinental Hotels, all kind of emergencies can be
handled by security in better way

Different methods of communication,
Coordination and monitoring
It is pre-requisite to have
effective communication and
co-ordination across
departments to make sure
proper flow of information
within the organization.

CONTINUE
 Meeting: Meetings are more of
informal way of communication in
InterContinental Hotels and are
conducted every week to make sure
all the information is transferred
across all departments and to provide
platform to everyone to share their
ideas, views and innovations and
avoid any chances of any
Miscommunication or errors.

CONTINUE
Emails: Emails are formal way of
communication used by any
organization. If some specific
audience is meant to be, receiving
the information this method of
communication is used. They are
generally short in size and
confidential in nature

CONCLUSION
 From this PPT it can be concluded that for success of any Hotel
organization it is important to have Inter-relation within all
departments to be transparent and make most out of information
available and it can be seen that somehow all departments are
dependent upon each other in one way or another. In addition, it is
equally important to have effective and proper method of
communication within organization. InterContinental Hotels seems
to be following both the requirements in proper and expected
manner.

REFERENCES
 Alhelalat, J.A., Ma’moun, A.H. and Twaissi, N.M., 2017. The
impact of personal and functional aspects of restaurant employee
service behaviour on customer satisfaction. International Journal
of Hospitality Management, 66, pp.46-53.
 Lerner, T.N., Ye, L. and Deisseroth, K., 2016. Communication in
neural circuits: tools, opportunities, and challenges. Cell. 164(6).
pp.1136-1150.