Hospitality Business Toolkit: Functional Roles, Communication Methods

This report on the Hospitality Business Toolkit delves into the functional roles within the hospitality sector, emphasizing the importance of customer service and management. It highlights the significance of effective communication, coordination, and monitoring methods within organizations like East London Catering. The report covers various aspects, including budget management and performance planning, essential for retaining employees and achieving organizational goals. It concludes by stressing the importance of these elements in delivering high-quality services and maintaining customer satisfaction. The references provided support the concepts discussed, offering insights into decision-making and lean management applications within the industry. This comprehensive analysis provides valuable insights for understanding and improving hospitality business operations.

The Hospitality Business
Toolkit

Table of Content
 Introduction
 Various functional roles in the hospitality sector
 Different methods of communication
 Conclusion
 References

Introduction
The Hospitality industry consist of a much wider category that certainly includes food, event
planning, drinks and beverages services, lodging, airlines, transportation ways, travelling as
well as other incorporated fields which are associated with tourism sector. The level and
quality of assistance rendered by a particular or group of hotel staff members has been showed
to attain pleasant and gratifying experience for visitors or guest.

Various functional roles in the hospitality
sector
Some functional role seen to have a great effect on certain activities or relate operation of
organisation. It has been observed the function associated with organisation must be
administered and coordinated together so as to achieve the targets as well as definite aims at
the given amount of time. Function which are employed by East London catering may be
different depending upon the task which will be focussed.

Cont.…
The functional role every hospitality manager must include or adopt are mentioned below.
 Manage budgets
 Customer service

Different methods of communication
Different methods and type of communication, monitoring and coordination have been applied
within East London catering services for making the value chain powerful. Such methods are
described below.
 Communication method
 Coordination method
 Monitoring method

Conclusion
From the above presentation it can be concluded that, hospitality sector lay major focus on
making their customer happy by delivering high quality food and services. HR cycle aids in
making drastic development and also one of the main reason in retaining potent employees.
Performance planning is required to check and monitor team members quality and level of
performance. Coordination, monitoring and communication method are very necessary when it
comes to attain goals.

References
 Pomerol, J. C. and Barba-Romero, S., 2012. Multicriterion decision in management:
principles and practice (Vol. 25). Springer Science & Business Media.
 Resetarits, P .J., 2012, July. The application of lean management principles to fields other
than manufacturing. In 2012 Proceedings of PICMET'12: Technology Management for
Emerging Technologies (pp. 1705-1742). IEEE.

Thank You