A Comprehensive Analysis of Hospitality Business: Roles and Methods

This report provides an analysis of the hospitality business, focusing on various functional roles and communication methods within the sector. It explores the roles of marketing and sales, highlighting their importance in promoting services and enhancing sales. The report also examines the functions of housekeeping and the front office, emphasizing their role in delivering exceptional customer service. Furthermore, it delves into different communication methods, including verbal, non-verbal, and anonymous feedback, and their impact on customer relationships and business operations. The conclusion summarizes the key findings, emphasizing the importance of effective communication and well-defined functional roles in the success of a hospitality business. References are provided to support the information presented. This assignment is contributed by a student to be published on Desklib, a platform providing AI-based study tools.

The hospitality
Business toolkit

Content
 Introduction
 Different functional roles of hospitality sector
 Different methods of communication, co-ordination and
monitoring of specified department
 Conclusion
 References

Introduction
Hospitality industry includes the
business of lodging, food and
beverages, entertainment,travel and
tourism, art and culture etc.
Hospitality states the services that
provides extra care to the
customers with that also evaluate
the need and demand of clients.

Different functional roles of hospitality sector
There are different functional roles that is performed in hospitality sector
that are as follows as:

Marketing and sales department
Marketing department performs all the
functions to promote the product and
services of Seabourn by advertisement,
pamphlets, social-media etc. Whereas,
sales department performs different
functions to enhance the sale of the
Seabourn with that manage the profit
by assigning accurate price to all the
services.

Housekeeping and front office department
Housekeeping is the department that provides the best services to the
customers by managing the room services like clear bed, well managed
room, provides services as per the requirement of customer, etc. Whereas,
front office department provides the tepid welcome to the customers and
try to provides the best and positive feeling regards to the services of the
Seabourn.

Different methods of communication, co-
ordination and monitoring of specified
department
Communication plays the vital role to measured the success in any
business as if views and information circulated in an effective
manner that insert clearness within the business environment that
helps to achieve the target in particular time-duration. It is a process
through which conversation and information is conducted in
trenchant way.

Verbal and non-verbal communication
Verbal is a type of communication in which information is transferred orally
i.e. face-to-face conversation, telephonic conversation. Whereas, in non-
verbal communication information is transferred in the form of sign,
gestures, impressions etc. Thus it helps to imparts the communication in
an effective manner with raise the standard of employees as they
understand each other feeling.

Anonymous feedback
It includes the communication between the
company and the customers, as
Seabourn collects the output and
feedback of the customers as per their
experience. That builds the strong
relationship with the customer as there
issues has been resolved within the
particular period of time.

Continue...
Thus with the effective
communication and
interrelationship between all
the function Seabourn maintain
there value chain.

Conclusion
It has been concluded from the above report that hospitality sector
provides the best services to the customers with that perform
different function as well. There are different functional roles of
hospitality sector with that performance of the company enhances.
At last conclude the different method of communication,
coordination and monitoring of HR department.

References
Danvila-del-Valle, I. And et. al., 2018. How innovation climate drives
management styles in each stage of the organization lifecycle.
Management Decision..
Gerszberg, I. and Blandino, G., AT&T Intellectual Property I LP, 2018.
Method and communication node for broadband distribution. U.S.
Patent 9,860,075.
Jarratt, D. and et. al., 2019. Developing a sense of place toolkit:
Identifying destination uniqueness. Tourism and Hospitality Research.
19(4). pp.408-421.
Pearson, K.R. And et. al., 2018. Arts-based methods for transformative
engagement: A toolkit. SUSPLACE.