Hospitality Business Toolkit: Coordination and Integration

This report provides an overview of the hospitality business toolkit, exploring the interrelationships between different functional units within an organization, such as housekeeping, front office, marketing, and sales. It examines various communication methods, including verbal and non-verbal approaches, and the use of anonymous feedback. The report also reviews the concepts of coordination and integration within a business organization and offers recommendations on how these elements enhance overall business performance. The analysis uses Leon Restaurant as a case study, highlighting how effective communication and interdepartmental relationships contribute to brand value. The conclusion emphasizes the importance of providing excellent services to employees and managing financial performance through bookkeeping and trial balances. References from academic journals are also included.

The hospitality
business toolkit

Content
 Introduction
 Interrelationship between different type of function
 Various method of communication
 Review of the concept of Coordination and Integration within a
business organization.
 Recommendations and judgements on how coordination and
integration enhance overall business performance.
 Conclusion
 References

Introduction
Hospitality is the relationship that company has made by providing the
best treatment and welcome to there clients, customers and guest. It
includes the taking care of the customers by fulfilling there demands
and needs with that also provides the quality services like refreshment,
best room facilities, warm surrounding, pleasant odour etc.

Interrelationship between different type of
function
In an organisation, there are different kinds of functional unit which
collectively combines together for accomplishing the pre determined goal or
objective in an effective and efficient manner. Moreover, each and every
business functions are differ from each other in terms of roles,
responsibilities, function yet they are interlinked with each other with an
aim of reaching the target in an improved manner.

Housekeeping departments with front office
departments
These two business functions are regarded as an essential elements within
organisation as housekeeping section is concern about cleanliness,
maintenance, aesthetic upkeep of rooms, cleaning of hotel surrounding and
so on. Whereas, front office is link with those department in which hotel
staff directly interact or communicate with arriving guest or customer
regarding their room service and other information.

Marketing department and sales department
Under this determinant, both of these functional units plays a vital role
inside an establishment as it is relate with managing sales volume
and customer base in an improved manner. However, in perspective
of marketing it is link with those section in which company promote
the brand in order to satisfy the targeted customer demand or need.

Various method of communication
For maintaining a positive working culture, the aspect of
communication is considered as an integral competition because it
assist organization to avoid the fact of conflict or interest and
miscommunication among manpower.

Verbal and non verbal
In the perceptive of verbal communication, it take place in the form of oral way that
include face to face interaction, telephonic conversation and so on. While non-
verbal is something in which all interaction process carries in written form.
However, Leon Restaurants follows both the method as when the guests arrives
or ask any sort of inquiry they prefer to use telephones or face to face interaction
with an aim of rendering improved level of satisfaction with the brand.

Anonymous feedback
This is one of the effective method which empower customer to share
their views or opinion regarding company's experience that help them
to enlarge its productivity among competitors in an amended manner.
Henceforth, from the above discussed content it has been signified that
effective communication and interrelationship between business
function enable Leon Restaurant to maintain its brand value in
existing industry in an innovative way.

Cont..
Therefore, some of the recommendation which they can imply to
improve its working culture are as follows:
 The foremost measure which Leon Restaurant can apply is that they
should identify the capability of each manpower and based on that
delegate them in a proper position so that there will be less
possibility of arising miscommunication and disputes between
personnel.

Review of the concept of Coordination and
Integration within a business organisation
Verbal and non verbal: In the perceptive of verbal communication, it take place
in the form of oral way that include face to face interaction, telephonic
conversation and so on. While non- verbal is something in which all
interaction process carries in written form. However, Leon Restaurants
follows both the method as when the guests arrives or ask any sort of inquiry
they prefer to use telephones or face to face interaction with an aim of
rendering improved level of satisfaction with the brand.

Recommendations and judgements on how coordination
and integration enhance overall business performance.
Therefore, some of the recommendation which they can imply to improve
its working culture are as follows:
The foremost measure which Leon Restaurant can apply is that they
should identify the capability of each manpower and based on that
delegate them in a proper position so that there will be less possibility
of arising miscommunication and disputes between personnel.