Analysis of Operational and Functional Divisions at Hilton Hotel

This report provides an analysis of the operational and functional divisions within the Hilton Hotel, a prominent player in the hospitality industry. It begins by defining the hospitality sector and its various business types, including hotels, food and beverage services, and event management. The report then delves into the specific operational and functional departments within the Hilton Hotel, such as the kitchen, housekeeping, front office, and human resources. It explains the roles and responsibilities of each department, highlighting their contributions to the hotel's overall operations and customer service. Furthermore, the report examines the contribution of the hospitality industry to local, national, and international economies, citing statistics on revenue, employment, and investment. The conclusion emphasizes the significant impact of the hospitality sector on economic development and the importance of organizational structure for effective business operations. The report utilizes academic sources to support its findings.

INTRODUCTION
Hospitality industry involves small sectors such as pubs,
restaurants and hotels. It is among the one of the important sectors which
has made the significant contribution in social as well as economic
development of UK. Hospitality sector is basically a service-based
industry. It is a sector which has created the employment opportunities
for people in UK.
The present report has focus on analyzing the different types of
businesses in hospitality sector. Study will also have focus on identifying
the different operational as well as functional division in Hilton hotel.
P1. Different types of business in hospitality sector and products or
services offered by them
The various types of small sectors within hospitality industry are
:
Hotels : It is the sector in hospitality industry which provides the
different services such as food , accommodation etc. In context of Hilton
hotel, an organization provides accommodation facilities to customers
according to their budget. The different types of accommodation facility
provided by Hilton hotel are cottages, villas, flats etc.
Food and beverage business : This is sector in hospitality industry which
includes licensed as well as unlicensed restaurants and mobile food
stands. The services offered by the organization in this sector includes
catering services.
Conferences and banqueting : It is the business which provides customer
s with a space to organize seminars, conferences or other events. They
also provides food and beverage services to customers.
Bars and night clubs : They provide entertainment services to customers.
In addition to this, these companies in hospitality sector provides drinks
as well as some food to customers.
P2. Range of operational and functional division within Hilton
hotel
There are different Operational as well as functional
department in Hilton hotel. Role of operational department is to
develop products or services which benefit the customers. It is
the department which makes significant contribution in
generation of revenue by firm. Functional department in Hilton
hotel supports the operational unit. The different functional as
well as operational department in Hilton hotel are:
Food preparation department (Kitchen) : It is the department in
Hilton hotel which is mainly responsible for preparing as well
as serving food to guests. Based on the size of operations,
kitchen department can also be categorizing into sub divisions
such as pastry, fishmonger, roasting etc.
Housekeeping department : In context of Hilton hotel, role of
this functional unit is to provide accommodation services to
guests. It is the functional unit within Hilton hotel whicvh is
mainly liable for cleaning the rooms for guests.
Front office services : It is important functional unit in Hilton
hotel. The duty of this, department is to welcome guest and
inform them about the services offered by company.
Human resource department :It is the functional unit which is
responsible for managing p[eople and providing them with
proper training. Responsibility of human resource manager is to
select as well as recruit talented employees.
P3. Analysing the contribution of contribution of the hospitality industry to
local, national and international economies
The hospitality industry in United kingdom is has made significant
contribution of about fifty-seven billion pound in year 2014 that is approx.
four percent of total GDP. It is the sector which has contributed estimated
forty-one billion pound towards Exchequer. Hospitality sector has assisted
UK in earning the approx. Ten-billion-pound foreign exchange from exports.
It is the industry which has created the estimated 2.9 million jobs for people
in UK. In addition to this, during the year 2016, hospitality sector has made
the gross foxed capital investment of 7 billion pound.
CONCLUSION
It has been concluded from the report that hospitality sector has made
significant contribution in development of local;, national and international level.
The other fact which has been found during the study is that hospitality sector is
very big and there is high scope of different businesses. It has also been
concluded that an organizational structure has great as well as significant effect
on business operations.
REFERENCES
Books and Journals:
Agrawal, R.K., 2018. Principle of Management Accounting. Educreation Publishing.
Ansoff, H.I., Kipley, D., and Ansoff, R., 2019. Implanting strategic management.
Springer.
Edghiem, F. and Mouzughi, Y., 2018. Knowledge-advanced innovative behaviour: a
hospitality service perspective. International Journal of Contemporary Hospitality
Management. 30(1). pp.197-216.
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