HND in Hospitality Management: Housekeeping Department Role Analysis

This report focuses on the role and responsibilities of the housekeeping department within a hotel setting, emphasizing its importance in delivering quality services. The report highlights key duties such as maintaining cleanliness, managing guest rooms, handling laundry services, and overseeing staff. It also discusses the significance of housekeeping in ensuring guest satisfaction and maintaining operational standards. The report provides a comprehensive overview of the housekeeping department's contribution to the overall success of a hotel, including its role in handling guest belongings, implementing cleaning procedures, and contributing to the overall guest experience. The conclusion emphasizes the vital role of housekeeping staff in improving service quality and the overall guest experience. References are included to support the information provided.

MANAGING ACCOMMODATION SERVICES

TABLE OF CONTENT
 INTRODUCTION
 KEY ROLE FOUND IN HOUSEKEEPING DEPARTMENT
 CONCLUSION

INTRODUCTION
 This presentation will describe the role and responsibilities of staff members working in
the house keeping department of the Hilton hotel. It is very essential to improve the
effectiveness and efficiency of the employees in order to develop and enhance the
services of the hotel.

KEY ROLE FOUND IN HOUSEKEEPING
DEPARTMENT
 To convert the present hotel into five star, the responsibilities of all the staff members
are also increases and for this reason, the role of house- keeping department is as
follows:
1. In hotel, housekeeping department is responsible to clean and fresh the rooms of their
guest awhile guest are out and in the room.
2. They are also responsible for taking inventory during a day and they also check the
stock such as towels, fresh linens, cleaning supplies.

CONTINUE..
1. Apart from this, they are also responsible for handle the laundry services, employee staff
rooms and also maintain outside the public services.
2. Housekeeping department is also evaluated the employees in order to upgrade them so that
they provide the best facilities to their customers.
3. In hotels, they are also established and maintain the standard procedure for cleaning and
sanitation as well.
4. During check- out, if the guest will left any important items in the room such as jewelry,
mobiles phones etc, then it is their duty to keep them and inform the manager about the item.

CONCLUSION
 The presentation concluded that there are various important roles and responsibilities of
staff members in the housekeeping department. These staff members plays a major role in
improving the level and quality of services provided to the customers in the hotel.

REFERENCES
Abraham, I., 2019. Relation between career orientations of employees and their intention to
stay: a study of the hotel industry. research journal of social sciences. 10(1).
Sidiq, S. S., 2019. Penerapan Personal Hygiene Karyawan Housekeeping Department Hotel
Tjokro Pekanbaru. Journal Online Mahasiswa (JOM) Bidang Ilmu Sosial Dan Ilmu
Politik.6(1). Pp.1-15.