Analysis of Hospitality Industry: P1, M1 - Business and Services

This report provides an analysis of the hospitality industry, focusing on its various aspects, including the types of businesses, services offered, and the interrelationships between operational and functional units. The report covers key sectors such as lodging accommodation, food and beverage services (including quick service establishments, catering businesses, and full-service restaurants), and travel and tourism. It emphasizes the importance of understanding customer needs and demands in providing these services. The report also highlights the hierarchical structure within hospitality organizations and how different departments work together to ensure efficient service delivery. The provided references support the discussion on customer experience, business models, and the overall dynamics of the hospitality sector. This document is available on Desklib, a platform offering AI-based study tools and resources for students.

Contemporary Hospitality
(P1, M1)

Different types of business within hospitality
and products and services offered
Hospitality is considered as an essential
role in upliftment of overall economy of
nation. In UK hospitality sector is playing
significant role in boosting overall
economy as this industry in engaged in
providing various services to customer by
which leisure time can be spend by
customers. On the other hand this is
requisite for this industry to understand
needs and demands of their guests.

Services within hospitality industry
• Lodging Accommodation: Under this quality food and accommodation
services are provided to customers. According to needs and specification
of customers hospitality organisation may deal with them.

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• Food and Beverage: This sector is wholly dependent on needs of customer
and under F&B sector various services are explained as under:
• Quick Service Establishment
• Catering Businesses
• Full Service Restaurants

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• Travel and Tourism: This sector provides airline, cruise, ships and marine
trips to their visitors. Under this comfortable accommodation is also
provided to visitors

Interrelationships of the operational and functional units
• Hospitality industry is associated with
a proper hierarchy in which
responsibilities are being divided to
various personnel in such a manner
that overall efficacy can be attained.
There are various division in
hospitality organisation and they are
dedicated to align their functions in
respect of needs and demands of their
customers.

REFERENCES
• Buhalis, D. and Sinarta, Y., 2019. Real-time co-creation and nowness
service: lessons from tourism and hospitality. Journal of Travel & Tourism
Marketing. 36(5). pp.563-582.
• Kandampully, J., Zhang, T.C. and Jaakkola, E., 2018. Customer experience
management in hospitality. International Journal of Contemporary
Hospitality Management.
• Täuscher, K. and Laudien, S.M., 2018. Understanding platform business
models: A mixed methods study of marketplaces. European Management
Journal. 36(3). pp.319-329.