Analysis of Hospitality Industry: History, Politics, and Culture

This essay provides an overview of the hospitality industry, defining it in relation to tourism and service industries. It highlights the relationship between host and guest and discusses the various components of the hospitality sector, including cruise lines, event planning, and transportation. The essay differentiates between service and hospitality, emphasizing the intangible experiences provided to guests. It also addresses key issues in commercial hospitality, such as high competition due to industry growth and the challenge of attracting and retaining clientele, suggesting strategies like embracing social media and partnerships to counter these issues. This assignment is available on Desklib, a platform offering a wide range of study tools and solved assignments for students.

Running head: HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY
INDUSTRY
HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
Name of the Student
Name of the University
Author Note

1HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
Table of Contents
What is Hospitality?............................................................................................................2
Service or Hospitality?........................................................................................................2
Issues in commercial hospitality..........................................................................................2
References............................................................................................................................3

2HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
What is Hospitality?
Fig. 1.: Tourism and Hospitality
Source: (Pirani and Arafat 2014)
Hospitality generally refers to the various relationships that might exist among the host
and the guest. The host within the hospitality industry is generally observed to have been
receiving the guests as well as taking care of the various entertainment facilities that should be
provided to the various guests, strangers as well as the visitors of the concerned hospitality
organization (Pirani and Arafat 2014). The hospitality industry might include a number of fields
within the service industry that are inclusive of the fields of the cruise lines, event planning,
lodgings, transportation facilities, theme parks and the various other additional areas that are
related to the tourism industry.
The tourism industry on the other hand refers to a particular segment of the hospitality
industry that is related to the management of the tourists who had been visiting the concerned
area of tourist interest. The tourism industry aims to deal with the various factors that pertain to

3HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
the various departments and services that are related to the hospitality industry like the
transportation services, the residential services as well as the food and beverages industries.
The tourism industry along with the hospitality industry helps in the upgrading of the
economy of the concerned area wherein the tourism and hospitality are being considered. There
exists a very close relationship that exists among the hospitality as well as the tourism industry
(Kim, Vogt and Knutson 2015). The industries are connected at a business level due to the fact
that the industries tend to affect the economy of the area as well as help in the overall
development of the area.
Service or Hospitality?
Fig. 2.: Service and Hospitality

4HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
Source: (Buhalis and Crotts 2013)
Service generally refers to the activity pertaining to the handling of a certain task. The
service generally refers to the intangible goods that are provided by the various industries to the
concerned clientele. The service generally refers to the various intangible experiences that the
concerned guests might be expecting from the concerned hotel or the restaurant. The services
might include the food services that are delivered by the concerned restaurant or the hotel that
being discussed. The services might further include the other factors that are related to the
hospitality industry like the accommodation services and the transportation services (Buhalis and
Crotts 2013). The value of the concerned hotel or the concerned business organization within the
hospitality sector. The service within the hospitality industry is exhibited through the various
matters that pertain to the display of the attitude and the behaviors that are meted out by the
concerned agents who have been employed within the concerned hotels and the other
organizations that are related to the hospitality industry.
The industries that are related to the service and the hospitality might be considered to be
synonymous in the ways that pertain to servicing the various clientele of the organization. The
hospitality industry as well as the service industry both are known to be dealing with the
intangible experiences that are extended towards the clients of the concerned business
organization (Singal 2015). The hospitality industry and the service industry are both meant to
deal with the various clients who have been visiting the area for the purpose of exploring the
tourist attraction of the area.

5HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
Issues in commercial hospitality
Fig. 3.: Issues faced by the Australian Hospitality Industry
Source: (Law, Buhalis and Cobanoglu 2014)
The hospitality industry has been facing a number of issues in the present days. The
major issue that is being faced by the hospitality industry and specifically the various business
organizations that are a part of the hospitality industry refer to the matters that are related to the
huge growth in the industry. The high growth within the industry has led to the conditions that
pertain to the higher competition within the concerned industry. The high competition within the
industry might be countered with the embracing of the social media by the concerned
organization that is related to the hospitality industry (Leung et al. 2013). The involvement of the
concerned population within the concerned areas might also prove to be a factor that influences

6HISTORICAL, POLITICAL AND CULTURAL ON HOSPITALITY INDUSTRY
the growth of the competition among the various organizations that are related to the hospitality
industry.
The other factor that has proved to be a raging issue faced by the hospitality industry
refers to the matters that pertain to the attraction as well as the retention of the clientele of the
organization. The attraction and the retention of the clients of the organization might be
addressed through the various factors that pertain to the promotional events and advertisements,
the partnership with the various other services that tend to offer food delivery to the concerned
clients of the organization (Law, Buhalis and Cobanoglu 2014). The afore-mentioned ways
might help in the matters that pertain to the attraction as well as the retention of the concerned
clients of the organization that is existent within the hospitality industry.

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References
Buhalis, D. and Crotts, J., 2013. Global alliances in tourism and hospitality management.
Routledge.
Kim, M., Vogt, C.A. and Knutson, B.J., 2015. Relationships among customer satisfaction,
delight, and loyalty in the hospitality industry. Journal of Hospitality & Tourism
Research, 39(2), pp.170-197.
Law, R., Buhalis, D. and Cobanoglu, C., 2014. Progress on information and communication
technologies in hospitality and tourism. International Journal of Contemporary Hospitality
Management, 26(5), pp.727-750.
Leung, D., Law, R., Van Hoof, H. and Buhalis, D., 2013. Social media in tourism and
hospitality: A literature review. Journal of travel & tourism marketing, 30(1-2), pp.3-22.
Pirani, S.I. and Arafat, H.A., 2014. Solid waste management in the hospitality industry: A
review. Journal of environmental management, 146, pp.320-336.
Singal, M., 2015. How is the hospitality and tourism industry different? An empirical test of
some structural characteristics. International Journal of Hospitality Management, 47, pp.116-
119.