Contemporary Hospitality Industry: Operational Roles and Skills Audit

This report provides a detailed analysis of the contemporary hospitality industry, focusing on various organizational categories, operational departments, and the industry's involvement in local, national, and global economies, using Easy Hotel as an example. It examines different operational roles, such as housekeeping, division manager, front office, security, and maintenance, highlighting the expertise and skills required for each position, including problem-solving, communication, multitasking, cultural awareness, and language skills. The report also addresses skills shortages within the industry and concludes that the hospitality sector plays a crucial role in providing services, employment opportunities, and contributing to economic growth at various levels.

The Contemporary
Hospitality Industry

Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Diverse category of organisation within the hospitality sector.............................................1
P2. Observe a variety of functioning and practical departments.................................................2
P3. Examine the involvement of the hospitality industry to local, national as well as global
economies....................................................................................................................................3
TASK 2............................................................................................................................................4
P4. A variety of different operational roles in the hospital trade.................................................4
P5. Inspect the expertise requisite for position within the hospitality trade and present skills
shortages......................................................................................................................................4
TASK 3............................................................................................................................................6
Covered in to PPT........................................................................................................................6
TASK 4............................................................................................................................................6
Covered in to PPT........................................................................................................................6
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Hospitality industry signifies the integration of various facilities such as planning the event,
accommodation facility as well as transportation and many more. It increases the income level
and reduces the wastage of time. It is considered as a fast growing sector at market place. This
report is discussed about the Easy hotel. It is a multinational super budget chain of hotels that is
located in London and provides the services related to super Budget hotel rooms and it is
founded in the year of 2004. This assignment is discussed about the various types of organisation
within hospitality sector and also their commodities. There are a large number of functions in
relation to operational facility and it is provide efforts towards international, national as well as
local economics. There are various kinds of operational role in this industry with required skills
as well as knowledge (Ozturk, 2016).
TASK 1
P1. Diverse category of organisation within the hospitality sector
Hospitality sector plays an important role within business organisation that signifies food
beverages as well as planning related to event and so on. This industry involves restaurants,
hotels as well as Bar. There is discussion regarding various kinds of organisation within
hospitality sector is going to be mentioned below:
Accommodation: The hospitality industry signifies superior hotels Resorts as well as many
more. It is important just because there are various ranges of good quality bed, breakfast as well
as other services that offer lodging facility. There are various things that provide benefits to the
customer within hospitality sector which includes food, accommodation facility as well as
transportation and so on. In present time this industry focuses on improving lodging facilities
according to the necessity of customer at marketplace (Gatling, Kim and Milliman, 2016).
Food and beverage: It is important for the organisation that signifies the different kind of
restaurants. The hospitality sector includes quick services; catering facility and many more f for
the services they are provide these kinds of facilities like wedding as well as birthday parties to
its customer for fulfilling their needs or necessity for increasing their profit margin during the
particular phase of time period.
Entertainment: It is important for business organisation within hospitality industry the
individual person also consider the fun entertainment when they travel for a trip. In context of
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entertainment they can offer for provide various kind of entertainment facility such as gaming,
sports, pubs and many more for increasing the experience level of user during the particular
phase of time period (Prud’homme and Raymond, 2016).
Travel and Tourism: It is considered as large organisations and there are various players
across the globe. It also includes trains, Airlines, ships and many more here in the person is
migrated from one place to another. Hospital industry only improves their travelling facility as
per the need of its user. It involves strategy and tactics related to demand, innovation as well as
many more. It signifies official and unofficial travelling. There is wide range of travel facility
such as vacation, entertainment and other services for satisfying them. It also assists them in
maintaining the good relationship among customer for boosting organisation for smooth
operations in better manner.
P2. Observe a variety of functioning and practical departments
In organisation there are various departments that make efforts towards operating the
organisation. In context of Easy hotel there are various functions for running its business that is
going to be described below
Operational department
Front office: It is considered the most important department within hospitality industry
and considered as a front desk. They are responsible towards all the audience for visitors and
provide them advantages to them. There is various information or data related to visitor which is
maintained by the front office. This department is responsible for managing cash, check in and
checkout room and other facility of guest and many more (Luu, 2017).
Housekeeping: The main purpose is to handle the visitor’s rooms as well as cleanliness
of all areas related to public within hospitality industry. There is positive relationship between
the housekeeping as well as front office in order to update the necessary information regarding
the visitor’s room in an effective manner. In context of Easy hotel it is necessary to have good
staff in relation to housekeeping that is good for whole hotel in context of cleanliness and it
reduces the chances of any kind of complaints.
Security: Herein, it is the main responsibility of Hotel to provide safety or security to its
guest in order to provide those better services. There are various kinds of services such as safety
of guest or subordinate (Jiang and Alexakis, 2017).
Functional department
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Sales & marketing: Sales and marketing department plays an important role for providing
various kinds of Services within hospitality industry. The focus is on various promotional
techniques such as advertisement as well as publicity of hospitality industry in the market. The
Easy Hotel focuses on dividing their selling department in order to provide commodity as well as
facility to its customer in better way.
Accounting: This is one of the most important function in which all the organisation
control the activity and function related to cash, banking facility as well as maintenance of inner
report for assignment. In reference of Easy hotel they divide the definite profit margin of
Organisation in better manner.
Human resource department: Here in the main responsibility of HR manager is to recruit
to provide training to its subordinate in order to increase their knowledge towards the work in
relation to job. In context of Easy Hotel therefore the HR manager focuses on managing all the
practices of function related to human resource (Seo, Kim and Sharma, 2017).
P3. Examine the involvement of the hospitality industry to local, national as well as global
economies
Hospitality industry is continuously developed and the GDP is 10% in the world. It is developing
very rapidly at global level and publishing the development in this environment. It is the
hospitality industry is organised their business at National, local as well as multinational level.
This industry signifies various sectors in which the room as well as hotels are considered as a
main thing for growth of the economy. The hospitality industry provides contribution towards
local, global as well as national economic. There is around 800 million tourist work at World
Level. For this purpose it has been considered that the hospitality industry provide the
employment of 10% to 3.5 million individual person. If the Easy Hotel focuses on provide
contribution to economy then it increases the standard of living (Min, Swanger and Gursoy,
2016).
TASK 2
P4. A variety of different operational roles in the hospital trade
There are various sectors in relation to hospitality organisation such as Easy hotel and there
are various roles in relation to operation that is executed and help in running their organisation.
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There is a description regarding the various types of role in relation to operations that is going to
be given below:
Roles of Housekeeping: The role of housekeeping is to check the cleanliness in the
hospitality sector it is necessary for them to regularly check the cleanliness in hotel in order to
provide positive ambiance for visitors.
Role of division manager: There are various functional elements and put effective
communication in order to attract visitors in an appropriate way. It is necessary to manage
accountability like a staffing, budgeting as well as purchasing and many more. It is necessary to
supervisor for co-ordinate the department in relation to their roles as well as monthly plan and
many more (Domínguez-Falcón, Martín-Santana and De Saá-Pérez, 2016).
Roles of Front office or receptionist: The focus is on providing coordination with put the
information in related to arrival of guest. It helps in providing the data information regarding the
hospitality industry such as surroundings, interested area and many more. It helps in producing
and developing the monetary in better way.
Role of security: The security guard plays an important role for providing security to its
workforce as well as visitors and also they take care of hospitality industry in as well as outside
in relation to safety.
Role of maintenance: They are responsible for managing the facility in an appropriate
manner. They provide safety or security to its audience and focus on reducing the price and offer
the protection of security and provide maintenance services. Due to appropriate involvement of
this kind of function for maintenance within hospitality sector is positive (Zhao, 2016).
P5. Inspect the expertise requisite for position within the hospitality trade and present skills
shortages
The individual people who perform their work within the company need some kind of skill
capability as well as knowledge for smooth operations of organisation. There are various skills
which is important for Organisation in order to implement their responsibility. The organisation
focusing on recruiting only those applicant who possess the appropriate competency and
capability that is required in particular area (Zhao and Ghiselli, 2016). They are operating their
business in primary as well as secondary sector therefore some needs that are required that is
going to be mentioned below:
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Problem solving skills: It is appropriate to have knowledge which required for the functional
as well as operational administrator in order to resolve several issues for audience. This is
considered as the appropriate method for individual person of organisation. There are various
alternative of which is needed for resolving the complex tissue in better way. It is the necessity
of organisation to resolve the issue on regular basis in an effective manner (Sotiriadis, 2017).
Good communication skills: It is necessary to have a great communication skill in order to
carry out their work or task within hospitality sector. The employees or subordinate focus on
appropriate communication skill for provide better services to its staff in good manner. Therefore
it is required the skill in relation to managing staff administrating employees as well as different
communication for running the practices in relation to organisation.
Multi tasking skills: It is necessary to have multi tasking skills or knowledge of workers for
carry out their task in order to manage the large number of user and also their various works for
growth and enhancement of organisation they are able to carry out their work with its team
member.
Culture awareness: There are various individual people who come from the different places
across the world therefore it is necessary to follow the values, perception as well as belief for
attracting large number of audience.
Language skills: There are various individual people who are come from various part of world
and adopt various languages in order to communicate with others. Staff as well as manager
focuses on communicating effectively in order to provide good services to its customers
therefore it has been stated that language plays an important role for providing better services to
its user (Mody, Suess and Lehto, 2017).
TASK 3
Covered in to PPT
TASK 4
Covered in to PPT
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CONCLUSION
On the basis of above report it is been analysed that hospitality sector plays an important
role for providing better services food, entertainment, accommodation as well as transport
facility to the individual person. The manager or operation department focuses on the services
like security safety as well as maintenance and managing the finance, HR as well as marketing
functions of the business organisation. This industry provides the opportunity in relation to
employment at local, National as well as international level. This assignment also provides the
discussion regarding the skill required for appropriately running the organisation. By adopting
PESTEL as well is SWOT analysis discuss the internal as well as external environment that
imposes direct impact on the hospitality industry. There are various trends in relation to
enhancement as well as development of Organisation in an effective manner. This assignment is
discussed about the various types of organisation within hospitality sector and also their
commodities. There are a large number of functions in relation to operational facility and it is
provide efforts towards international, national as well as local economics. There are various
kinds of operational role in this industry with required skills as well as knowledge.
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REFERENCES
Books & Journals
Ozturk, A.B., 2016. Customer acceptance of cashless payment systems in the hospitality
industry. International Journal of Contemporary Hospitality Management.
Prud’homme, B. and Raymond, L., 2016. Implementation of sustainable development practices
in the hospitality industry. International Journal of Contemporary Hospitality Management.
Luu, T.T., 2017. CSR and organizational citizenship behavior for the environment in hotel
industry. International Journal of Contemporary Hospitality Management.
Jiang, L. and Alexakis, G., 2017. Comparing students' and managers' perceptions of essential
entry-level management competencies in the hospitality industry: An empirical study. Journal of
hospitality, leisure, sport & tourism education, 20, pp.32-46.
Seo, K., Kim, E.E.K. and Sharma, A., 2017. Examining the determinants of long-term debt in the
US restaurant industry. International Journal of Contemporary Hospitality Management.
Min, H., Swanger, N. and Gursoy, D., 2016. A longitudinal investigation of the importance of
course subjects in the hospitality curriculum: An industry perspective. Journal of Hospitality &
Tourism Education, 28(1), pp.10-20.
Domínguez-Falcón, C., Martín-Santana, J.D. and De Saá-Pérez, P., 2016. Human resources
management and performance in the hotel industry. International Journal of Contemporary
Hospitality Management.
Zhao, X.R., 2016. Work-family studies in the tourism and hospitality contexts. International
Journal of Contemporary Hospitality Management.
Sotiriadis, M.D., 2017. Sharing tourism experiences in social media. International Journal of
Contemporary Hospitality Management.
Mody, M.A., Suess, C. and Lehto, X., 2017. The accommodation experiencescape: a
comparative assessment of hotels and Airbnb. International Journal of Contemporary
Hospitality Management.
Gatling, A., Kim, J.S. and Milliman, J., 2016. The relationship between workplace spirituality
and hospitality supervisors’ work attitudes. International Journal of Contemporary Hospitality
Management.
Zhao, X.R. and Ghiselli, R., 2016. Why do you feel stressed in a “smile factory”?. International
Journal of Contemporary Hospitality Management.
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