Analysis of the Contemporary Hospitality Industry in the UK

This report provides a comprehensive overview of the contemporary hospitality industry, examining its diverse sub-sectors like accommodation, transportation, restaurants, and entertainment, highlighting their collective success. It emphasizes the industry's significant role in the sustainable development of the UK economy, including its impact on GDP and the importance of hospitality services for tourists. The report classifies various hotel types (business, suite, resort, and bed and breakfast), organizational structures (tall and flat), and the roles of key organizations like the BHA and government policies. It also covers the significance of health and safety regulations and the collaborative efforts within the industry to maintain service standards. The report concludes with a list of references, including books, journals, and online resources that support the analysis.

Contemporary Hospitality
Industry
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SUMMARY
As per the detailed study, the hospitality firm is having great opportunities in the market.
Unique combination of diverse sub sectors leads industry to impressive level of success.
Classification of key services that are covered under sector are accommodation, transportation,
restaurant, entertainment, etc (Gagné, 2008). It has been identified that, the industry plays a key
role in sustainable development of UK economic system. Services and revenue of sector have
direct impact on GDP of organisations. The term "hospitality" has become accepted over the
years as a generic word, which describes the well being of services and facilities related to
tourists and travellers.
There are different types of organisations present in the sector. However, hotels are
essential section of this sector. Classification of hotels can be as business hotels, suite hotels,
resort hotels, bed and breakfast hotels. Business hotels are more focused towards business group
who visit destination for a business purpose. These kinds of hotels are more attracted towards
world class services. Seven stars services are being provided by the firms to meet needs of
customers (Heung, 2013). Resort and suite hotels are attracted towards services that attract
travellers who visit to destination for specific purpose. For example, the person is looking for
accommodation for better stay and holidays experience then suite and resort will be optimistic
option for him. Bed and breakfast services are mostly considered as the budget services. It is
referred as firm which provides budget services for travellers so that basic needs can be
accomplished in an appropriate manner (Howat, 2011). Only breakfast and accommodation is
being provided by the budget hotels.
Tall and flat organisational structure both are refereed by organisations in hospitality
sector. It has been identified that the tall organisational structure is in mainly found in large
organisations such as hotels. It is because it covers hierarchy of staff members to meet goals and
objectives. In addition to this, in flat structure, the direct communication with management is
possible (Mehmetoglu, 2014). It is mostly adopted by the restaurants. It helps in effective
management of activities among manager and chef so that needs of customer can be
accomplished effectively. Hospitality organisations working is mainly categorised into front and
back office.
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There are number of authorities and businesses that plays vital role in development of
hospitality sector. BHA plays vital role in hospitality development and ensures that members of
sector are focused on higher standards of service. For better promotion the various campaigns are
being introduced by the BHA (Šerić, 2013). Government policies are always being considered in
an appropriate manner for sustainable development of the industry. Moreover, government of
UK has changed health and safety act aspects for betterment of work standards. If any hospitality
firm is not referred with health and safety act the legal issues may be occurred which may affect
the overall development (Nield, 2009). In addition to this, the BHA have integrated campaigning
with association of UKCVA, CBI, Institute of Directors and British Chamber of Commerce in
order to make sure that service standards are properly maintained.
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REFERENCES
Books and Journals
Gagné, P., 2008. Community in a mobile subculture: the world of the touring. Emerald Group
Publishing Limited. 30. Pp.411 – 437.
Heung, V., 2013. Internet usage by international travelers: reasons and barriers. International
Journal of Contemporary Hospitality Management. 15(7). pp.370 – 378.
Howat, G., 2011. Wellness tourists: in search of transformation. Tourism Review. 66(½). pp.16 –
30.
Mehmetoglu, M., 2014. Tourist or traveler a typological approach. Tourism Review. 59(3). pp.33
– 39.
Nield, K., 2009. Contemporary Hospitality and Tourism Management Issues in China and India.
Routledge.
Šerić, M., 2013. The use of ICT in established and emerging tourist destinations: a comparative
analysis in hotels. Journal of Hospitality and Tourism Technology. 4(2). pp.96 – 118.
Online
Joppe, M., 2005. CSR in the Tourism Industry? The Status of and Potential for Certification,
Codes of Conduct and Guidelines. . [Pdf]. Available Through:
<http://siteresources.worldbank.org/INTEXPCOMNET/Resources/CSR_in_tourism_2005.
pdf>. [Accessed on 8 June, 2016].
Platzer, M., 2014. Travel and Tourism: Industry Trends and Policy Issues for Congress. [Pdf].
Available Through: <http://fas.org/sgp/crs/misc/R43463.pdf>. [Accessed on 8 June, 2016].
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