Industry Placement Report: Analysis of Hospitality and Events Industry

This report provides an in-depth analysis of an industry placement within the hospitality, tourism, and events sector. It begins with a detailed examination of the training and professional development received, including lectures, conferences, case studies, role-playing, and demonstrations, and how these methods contribute to success in the industry. The report then explores areas identified for further development based on employer appraisals, such as professional development, time management, customer service, and interpersonal communication, and outlines strategies for improvement. Furthermore, it presents a comprehensive career plan supporting future graduate objectives, considering current recruitment trends and employability within the hospitality industry. The report emphasizes the importance of continuous learning, adaptation to new technologies, and the development of essential skills for career advancement. Finally, it highlights how training and professional development benefit both individuals and organizations, leading to improved performance, customer satisfaction, and overall efficiency.

Running head: INDUSTRY PLACEMENT
Industry Placement
Name of the Student:
Name of the University:
Author Note:

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Executive Summary:
The report aims at providing an insight into industry placement into the hospitality/tourism
and the events industry. The report therefore commences with a description of the
training/professional development received for progressing and being successful in the
tourism/hospitality and the events industry. The report also looks into the areas of further
development based on the present employer appraisal and their implementation on improving
one’s own performance. The report also puts forward a career plan for supporting the future
graduate career objectives and its implementation for meeting the recruitment trends and
current employability in the hospitality industry.

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Table of Contents
Training Received for Attaining Success in the Role within Hospitality/Tourism and Event
Industry......................................................................................................................................4
Areas that Needs Further Development Based on Current Employer Appraisal.......................7
Implementation of the development for improving the performance to Graduate Level..........8
10 Step Career Plan for Supporting the Future Career Aspirations and Objectives................10
Implementation of the Objectives and Aspirations for Meeting Recruitment Trends.............13
References:...............................................................................................................................15

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Training Received for Attaining Success in the Role within Hospitality/Tourism and
Event Industry
The hospitality industry represents varied career opportunities and hence the prospects
for the management position are outstanding (Boella & Goss-Turner, 2013). The staffs
represent one of the critical resources that allow the company in building the competitive
advantage. In other words, the people determine the success of the hospitality sector.
Therefore, it is very vital to recruit trained employees or implement training programs like
the ones done by Shangri-La Hotel for the newer hires (shangri-la.com, 2018). The training
programs offered by the hotel includes, certification in the culinary arts, certification in
beverage and food service operation, certification in rooms and front office operation,
certification in housekeeping and laundry operation and advanced program on hospitality
management.
In other words, training represents the process of learning the sequence of a
programmed behaviour (Romiszowski, 2016). It is an application of the knowledge thereby
putting forward an awareness of procedures and rules for not only guiding the employee
behaviour but also improving their performance. In this regard, the training that I received for
attaining success within the hospitality/tourism industry remains classified into various types
as per the features of the objectives and the period for training. The classification included
orientation, training based on actual work, laboratory training, training for attaining necessary
skills, practice training as well as special training(Valerio, Parton & Robb, 2014). In fact, the
training included more than a single procedure. Therefore, the training procedure that I went
through is as follows (Nischithaa & Narasimha, 2014):
Lecture: The process has been somewhat similar to the institute. This represents the
process of transmitting knowledge and concept of lecture only through the words. Here, the

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lecturer might ask his attendant in asking some answers. I have seen that the good point of
this procedure is its attendance in huge number.
Conference: In this training procedure, I experienced exchange of opinion between
participants through oral participation. This helps in gathering knowledge and idea regarding
varied topics. Here the participants are allowed to possess more rights and put forward their
opinion compared to lecture and hence it the procedure becomes tedious.
Case Study: In this procedure of training, the trainer brought up some of the case
studies that included relevant information for trainees like me to analyze and find solution.
This helped me in learning the ways for analyzing and solving the problem from actual case.
Besides, the procedure also enables me to understand and accept the opinion of the other
people who represents the key points in solving problems.
Role Playing: This type of training holds similarity with the case study. While
undergoing this procedure of training, I was made to pretend and enact a real life situation.
The process provided me with a chance of using the knowledge in actual practice causing
interest and excitement.
Demonstration: Through this procedure of training, I was made to learn the ways of
using certain tools along with its application. In this procedure of learning takes lesser time in
learning and has helped me in developing the confidence for solving the problem on spot.
Therefore, training ensures providing skills and knowledge necessary for performing
the job. It represents the successful methods of reducing the accidents, improvement in
quality and reduction of the waste (Jauhari & Bharwani, 2017). Training and professional
development represents an art of performing the job in an effective, corrective and efficient
manner and brings about a change in the behavioural pattern. The efficiency of the

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hospitality/tourism and the event industry depends on the training of its members at all the
levels. The freshly hired employees requires certain amount of training before they are able to
take work while the senior employees requires it for keeping them informed about the
demands of the jobs and thereby making them fit for promotions and the transfers (Dhar
2015). In other words, training represents the core stone of the sound management. It
represents one of the vital instruments in implementation of policies, practices and human
resource management.
Training has enabled me to develop within organization and thereby enhance my
value, skill, security and earning power. Training has also helped me in progressively
increasing the value towards the hospitality industry. Constant training has helped me in
developing the ability to learn and get adapted to the new methods, work, learning to use
newer types of equipments, adjusting to the major changes in the work relationship and the
job content. In other words, training helps in preparing individuals for a change by avoiding
headaches. Proper training and professional development helps in developing habits,
attitudes, skills and knowledge thereby contributing to my growth as an individual. Thus, it
helped in improving not only my skill as an employee but also brought about a change in
behaviour and attitude. It also helped me in moulding my attitude in portraying better loyalty
and cooperation. Training is considered a device for solving problems related to the man
force resulting from employee turnover, industry expansion, transfer and promotion. This is
because there might not always be an availability of the experienced workforce. My training
and professional development has motivated me in working harder. Besides, employees
understanding the jobs are believed to have a higher morale. In fact, training has helped me in
over viewing a closer relationship between the efforts and the performance. My training has
also helped me in being productive thereby leading to enhanced operational productivity and
profit. Well-designed training programmes helps employees in enhancing the level of

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performance (Anitha, 2014). It has also helped in prevention of industrial accidents and
building of a safer work environment that resulted in greater mental stability. The
management of the hospitality sector that benefits from training since it helps in achieving a
higher standard in terms of quality. It also helps in achieving a satisfactory structure that puts
forward opportunity for delegation. Proper training also reduce complaints, dissatisfaction,
absenteeism, turn over and grievances. Besides, trained employees make proper usage of the
equipments and the materials. Therefore, there is reduction in spoilage and wastage and
hence the need for the constant supervision.
Training and professional development helps both the individuals and the
organization (Jehanzeb & Bashir, 2013). It is also a key function of the human resource and a
constant process concerning the dynamic nature of business and the individual economy.
Areas that Needs Further Development Based on Current Employer Appraisal
Irrespective of the size of the business regular evaluations of employee performance
act as useful tool for helping employees in operating peak performance. These sessions put
forward opportunities in providing feedback, offering advice and thereby setting specific
goals. Each employer is unique having varied needs of improvement that might benefit the
staffer from implementing and undertaking improvements in key areas. However, the areas
that needs further development depending on the appraisal of the present employer Shangri-
La Hotel includes:
1. Professional Development: This is possible through better understanding of the
business model and investing in the reputation and brand. It is also necessary to diversify the
skill set and establish a blog or a website (Nicholls, 2014). This also involves seeking
mentorship, endorsing others and ensuring networking through social media.

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2. Better Management of Time: This involves knowing the goals and making sure of
engaging in the activities that supports both the short term and the long-term business goals.
It also involves prioritizing wisely without planning (Riley, 2014). This also involves
elimination of distractions along with frequent delegation while taking care of one self.
3. Proper Customer Service: This is ensured through empathy, consistency and
patience. It also involves considering the adaptability of the customers and ensuring clear
communication (Nickson, 2013). This implies conveying to the consumers the actual
meaning of the fact.
4. Improvement in Performance Objectives: Performance objectives represent
milestones in the path of achieving the preparedness of the program goals. Objectives should
develop for every aspect of the program (Hoque, 2013). Therefore, here it is important for
organizing and prioritizing, avoiding multitasking and distractions, managing any
interruptions and setting milestones.
4. Further Training in Skills: This involves the development of learning skills and
being a versatilist and following the role models and mentors. It also involves deriving
feedback through the real projects along with shortening the learning cycle (Nasurdin,
Ahmad & Tan, 2015).
5. Better Interpersonal Communication: Interpersonal communication skills are
necessary for every day purpose be it the personal or the professional life (Cardon, 2014).
These skills play a vital role in developing the career of individuals. Betterment of
interpersonal skill is possible in not showing a negative body language and not interrupting
with a person. It is also necessary to think before speaking and at the same time listen well. It
is also important not to be attacking or defensive and not deviate. To improve the

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interpersonal skills it is also important to be confident about the ideas and remain open while
receiving feedback. Further, it is also important in using the right methods of communication.
Implementation of the development for improving the performance to Graduate Level
Professional development represents a category for the top performers who does not
perform poorly but there exists further scope of improvement through additional skills of
training or mentoring. I will implement the need for further professional development
through job shadowing, cross training, conferences and workshops in relevance to the roles.
Professional development also helps in seeking a management track thereby positioning them
in tackling the leadership improvement areas thereby leading to the achievement of the goals.
Time Management refers to a situation that focuses on the management of time. This
implies that the staffs are more productive. The implementation of time management benefits
everyone from the tweaks of time especially ensuring an in depth direction to the employees
having severe focus on time. Implementation of time management encourages every
individual in utilizing the time in a wiser manner. Its implementation has introduced me to
the scheduling software, task and project tracking programs, stand up and daily to do list and
limited time meeting.
The superiority of the customer service influences the bottom line therefore
implementation of a quality customer service would involve ongoing training for service that
represents the part of the performance objectives of the employees. It also involves hiring
customer service coach for conducting a seminar or understanding the role of the professional
service organization that is responsible for providing training and consultation. The
implementation of this development helps in hosting a in house skills lab that provides an aid

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in encouraging the employees in undertaking a role play in the customer interactions and
thereby collectively determine the most suitable ways in handling tough situations.
The implementation of the performance objectives helps in measuring the success of
certain positions. The focus of the performance objectives portrays that the sales staff is
eligible for earning quotas while the production line remains measured based on the product
output. Besides, the implementation of the performance objectives has helped me in
understanding the improvement in performance through measurable and specific objectives
and goals. This aspect also helped me in understanding the development of a time table for
the completion of the specific projects. It also helps in focusing on the improvement in skills
pertaining to the valuable areas through chairing a committee, leading an initiative and
training.
The implementation of the skills training helps in brushing up the skills and helping in
learning newer things that helps in increasing the value of the business. The skills training
also encourage the staffs in conducting a personal evaluation of the abilities possessed
pertaining to the current roles and thereby looking for the appropriate ways for augmenting
them. For instance, the implementation of this development enables the manager in learning
the ways of operating a project tracking program while encouraging the accounting
employees in taking a refresher course on the accounting software thereby learning how the
advances in the fraud prevention results in not only confidentiality measures but also
improved accuracy.
The implementation of interpersonal communications helps in defining the success of
the organization and is vital for deriving most of the benefit from the group projects. The
implementation of this development helped me in productive brainstorming, listening and
ensuring collaborative work efforts. Hiring a consultant or sending the staffers to the
workshop has been a vital step in adopting this development.

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However, the implementation of the various developments has helped me in
understanding that every employee and business is different. Therefore, conduction of the
regular evaluation of performance not only led to constructive but also precise feedbacks. It
also helped in defining the goals for performance improvement of every individual at the
personal as well the professional level.
10 Step Career Plan for Supporting the Future Career Aspirations and Objectives
Step 1: Setting the Vision
I would like to successfully graduate as the Bachelor of Business and touch the lives
of various people thereby empowering them in achieving personal happiness and success
Step 2: Willingness to do for achieving the vision
This includes earning a bachelor’s degree since most of the business executives possess a
bachelor’s degree. The next step involves working as a manager and considering the earning
of a graduate degree
Step 3: Identification of what is worth in achieving the vision
Becoming a graduate as Bachelor of Business will open up ample opportunities. One
of the opportunities remains in becoming a business analyst who spends most of the work
days in gathering the data concerned with the procedures or problems within the company.
The other available options include those of account manager, financial analyst, sales
manager and marketing manager.
Step 4: Identification of the help and the support necessary in the way

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Help and support from the family and teachers along with the required financial aid
necessary for supporting my vision. It is also necessary to achieve the required grades in
order to qualify for the chosen field.
Step 5: Accessing the skills
Currently, I possess communication skills, organizational skills and skills of writing.
However, I need to develop the skills of project management, planning, problem solving,
supervisory abilities and gaining an expertise in Microsoft excel
Step 6: Assessing the knowledge
I have some amount of knowledge in IT (information technology), finance and
marketing. However, in order to develop as a leader I need to assess complicated issues and
demonstrate higher level of integrity and honesty.
Step 7: Assessing the personal qualities
Some of the personal qualities that I possess are sincerity and honesty. I also possess
leadership skills and not afraid of taking risk. I also possess a competitive spirit in addition to
a good intellect. Besides, I also possess the ability of taking initiative along with solid
communication skills. I also possess a reliable nature and ambitious.
Step 8: Preparation of a personal development plan
My vision is to successfully graduate as a Bachelor of Business and have a successful
career in the next five years. Currently my strength lies in the immense support that I receive
from my family. Although the degree will open up newer opportunities but I face challenges
in receiving enough financial aid. The course will help me in developing skills of project
management, planning and problem solving. It is therefore necessary to take action by