Kenelog's Hospitality Business Toolkit Report Analysis

This report provides an overview of Kenelog's Hospitality Business Toolkit, focusing on the interrelation of different departments within the hospitality industry. It examines various communication methods, including oral, written, and non-verbal approaches, and assesses their effectiveness in facilitating smooth operations and minimizing misunderstandings. The report highlights the importance of effective communication for hiring, production, and marketing strategies. It recommends the use of written and non-verbal communication for improved integration and reduced conflicts. The conclusion emphasizes the significance of interdepartmental relationships and effective communication methods, such as emails and letter notices, for achieving organizational goals. The report is supported by references on systems thinking, quality in tourism, and grounded investigations in hospitality and tourism research.

HOSPITALITY
BUSINESS
TOOLKIT

Table of Content
• Introduction
• Interrelation of different functions
• Methods of communication
• Effectiveness of communication methods
• Recommendation
• Conclusion
• References

INTRODUCTION
Hospitality industry is a fastest growing industry all over the world. It's considered
as a large category in services industry which includes event planning, lodging,
transportation, theme perks, cruise line, travelling, accommodation services and
other fields in tourism industry

The Hospitality industry is a big industry as this industry offers a lot of services
like lodging, accommodation, dining etc. To minimize the cost of services and
production and to improves the coordination between other departments
managers.
The interrelation of different sectors in
hospitality industry

It's very much important to examine the interrelation of each department manager are:-
Production manager with Finance manager:- To minimize the cost of production it's
very much important for organization to make coordination while spending money on
production process.
Sales manager with Marketing manager:- The marketing manager work is to use
effective marketing as well as promotional strategies due to which sales of company
will increased.
Continue….

The different communication method
Communication refers to transferring the information to one place, person or groups or
another. The communication plays a crucial role for effective implementation of desire
objectives. If communication is effective in organisation then no misunderstands take
place or work is also in follow as according to plan.

Continue...
The different communication method is used communicate with employees are:-
 Oral communication:- It refers to process of communication through presentation,
speaking with team etc. The information or ideas are expressed by word of mouth. If ideas
or information are communicated orally then miscommunication is easily happened.
 Written communication:- It refers to transferring information or ideas by using written
words. It's a most effective mode to communicate business information with employees.
With the help of this method no miscommunication is take place as every ideas is
appropriately informed to each employees of organisation.

Continue...
The Kenelog HR manager is using non verbal method of communication, as due to this
cost as well as time is managed properly in organisation. The productivity is also not
get effected to miscommunication.

The effectiveness of different
communication method in specified
department
Communication is very much important and communication must be effective so that no
misunderstanding is created between employees of HR department. To hire new and talented
employees it's essential for HR manager to use effective method of communication so that to
execute smooth process of hiring in organisation. The written or non-verbal communication
method is accurate mode to communicate with employees with full authentication. This method is
very much effective no miscommunication take place and every ideas are informed to employees
effectively.

The different communication method used in effective
integration of different departments
The different method are used to effectively communicate with other departments in Kenelog.
The written and oral method is used by employees of each department so that effective
coordination is being build in each other departments. The written is best of mode to
communicate with other department without conducting meeting, it's a less expensive and
less time consuming method.

Mind map

Recommendation on process and
documentation can improve company's
department integration
Integration is very essential for each organisation with in departments so that cost of
production can be minimised and desire objectives are achieved by organisation in
time. The integration is can be improved effectively if organisation's managers are
using reliable type of communication method and less miscommunication take place
with each others.

Continue...
The recommendation are :-
 To improve integration with each department with in organisation, manager can used non-
verbal process of communication.
 For documentation manager of each department can use e-mails to send any information or
ideas so accomplish organisation goals altogether. All departments of organisation are
interrelated with each when it comes to achieve organisation goals.
 The letter notices are also used, the authentication is increased. The employees are easily
relie on information as they have certain proofs.

Continue...
To minimise the conflicts and disputes between each others it's essential for organisation
managers to communicate with each other through written or non-verbal method of
communication. Through, this integration is not get effected and to run smooth
business.

In this above presentation it is concluded that interrelation is important between each
departments. To integrate effectively it's important for managers to use effective
communication as well. The best communication method is written or non verbal
rather than oral communication. The managers are using e-mail methods or letter
notice to communicate effectively with each others departments .
Conclusion

References
Peric, M. and Djurkin, J., 2014. Systems thinking and alternative business model for responsible
tourist destination. Kybernetes. 43(3/4). pp.480-496.
Stanciu, A. C., Constandache, M. and Nenciu, D. S., 2015. Aspects Concerning Quality in Tourism.
Ovidius University Annals, Series Economic Sciences. 15(2).
Stumpf, T. S. and Califf, C. B., 2018. 11. On the use of meta-theory in grounded investigations: in
principle and practice in hospitality and tourism research. Handbook of Research Methods for
Tourism and Hospitality Management, p.123.

Thank you