Job Descriptions & People Management in Hospitality Industry

This report delves into the crucial aspects of managing and developing people within the hospitality industry, using Mandarin Oriental Hyde Park as a case study. It provides a detailed job description and person specification for a Sales Executive role, along with a job advertisement designed for a local newspaper. The report includes a set of interview questions tailored for the management position and reflects on the process of designing job-related documents and interview strategies using Gibbs' Model of Reflection. The reflection covers the experiences and learning gained from creating job descriptions, person specifications, job advertisements, and interview questions, highlighting the importance of self-awareness and continuous improvement in recruitment and management practices. The report concludes by emphasizing the importance of adaptability and proactive skill development for success in the hospitality sector.

Managing and
Developing People in
the Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Demonstrate knowledge and understanding about an individualistic specification and a
job description from any of the management place inside a selected
Hospitality firm...............................................................................................................................1
Job description for a Sales Executive..........................................................................................1
Person Specification....................................................................................................................2
Designing a Job Advert in a localized newspaper for any of the Hospitality place from
a selected Hospitality firm..............................................................................................................3
Job Advertisement for a Sales Executive....................................................................................3
Creating a set of interview questions, for the management place you have written a
Job description and a person specification under the above question............................................4
Reflecting your experience and learning about these following: Designing of job description
and person specification, creating and designing of Job advert and interview questions...............5
Gibbs Model of Reflection:.........................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
Books and authors.......................................................................................................................8

INTRODUCTION
Hospitality sector is responsible for providing all the premier aspect of the servicing sector which
mostly includes to address consumer gratification and to cater the requirements of all the guests.
This can be dealt with the problems like arrangements for the travelling purpose, lodging and
many more. The objective of this sector is to give consumers with a great experience which can
be from eating a good meal, relax in a luxuriant spa and many more. Mandarin Oriental Hyde
Park has been taken as a base hotel which is a five star hotel established in 1882 by Mandarin
oriental hotel group. This is a luxurious hotel which is consisting of various rooms, with an
impressive spa with some famous attractions close to this chosen hotel like Harrods and The
Grenadier and many more (El Balshy and Ismael, 2021). This file covers a proper job description
of any management position and a job advertisement for any place of the hospitality sector. This
will also cover interview questions for the chosen role in a selected organisation and experience
and learning by reflection of job description and an individual specification.
MAIN BODY
Demonstrate knowledge and understanding about an individualistic
specification and a
job description from any of the management place inside a selected
Hospitality firm.
Job description for a Sales Executive
A job description is all about a useful document which is explaining all the tasks and
responsibilities of a given place and detailing about the person who is performing (Spruit, 2021).
The job description for the place of a sales executive in a chosen hospitality industry is given
below:
JOB DESCRIPTION
Job Title: Sales Executive
Job summary: A sales executive is having the duty to help in building up a business by
1

recognising the expectations related to a new firm, conduct marketing research to recognise
chances to sell and evaluating consumer requirements for selling commodities to them.
Responsibilities:
 Actively searching out new sales opportunity by cold calling, networking or social
media.
 To set meetings with a possible client and listen to their concerns.
 To conduct marketing research for the identification of selling opportunities in the
market and evaluation of consumer requirements.
 Negotiating or closing the deals and handling all the complaining or objections.
 To collect all the feedback from consumers and sharing with the internal teams.
 Preparing and delivering of an accurate presentation on commodities or services.
 To make sure about the presence of stock for sales. Daily meetings and weekly or monthly targets.
Qualification:
 Bachelor's degree or diploma in management or a related field.
 1 year of experience in sales.
 Basic knowledge about the Microsoft office, CRM and some sales software. Proficient in English.
Skills:
 Strong verbal and written skills.
 Good phone and presentation skill.
 Self motivation and driven by targets.
 Active listening
 Time management skill
Person Specification
This refers to a profile of a perfect candidate that a person require to fill a job and involves an
exact ability and understanding of a knowledge required to do a job in a correct manner
(Herminingsih and Kasuri, 2018).
Essential Skills
2

 Bachelor's degree or management course taken.
 Basic knowledge about a computer like MS word or excel. Good level of communication
Desired Skills
 Active listening
 Communication skill
 Negotiating skill
 Problem solving ability
Designing a Job Advert in a localized newspaper for any of the Hospitality
place from
a selected Hospitality firm.
Job Advertisement for a Sales Executive
This document is related to a digital or print information which is in the usage for the attraction
of a skilled individual to carry out a vacancy in the company (Roskam, Brianda and
Mikolajczak, 2018). A job description as a part of a career in the upcoming days in the field of
management as a sales executive in the hotel industry like Mandarin Oriental Hyde Park is given
below:
We're HIRING !!
Sales Executive (Full-Time)
If you have a capacity for directing and also interested in handling all the challenges, interest in
developing good and new business relations with clients and very good in the negotiation and a
person who is having a keen interest to know about core marketing than here is your
opportunity- you can be a sales executive of Mandarin Oriental Hyde Park.
Pay and Benefits
- Overtime Wages
Contact us today
If you are having a very much keen interest in our
3

- Bonus
- Paid vacation
- Paid sick leave
- Insurance
- Medical benefits
- Free meal for employees
offer and has a tendency to make a career in the field
of management the Mandarin Oriental Hyde Park is
a perfect hotel for you. Candidates who is very much
interested are asking to send their CV or resume at
the given email id or utilising the Mandarin Oriental
Hyde Park Website to give for a job:
 send this CV to MandarinOrientalHyde
[e-mail]
From the above, in the given job description and an advertisement for the place of Sales
executives it is defined that a main ability needed for this job are interconnection, leading skill,
performing multiple tasks and time managing abilities (Krishna, 2019). This should be ensuring
about a better level of these capabilities as it will help in the development of career and attain the
place as a sales executive.
Creating a set of interview questions, for the management place you have
written a
Job description and a person specification under the above question.
To recruit for the place as a sales executive, interview questions are given underneath:
Q.1. Tell me about yourself which is not available in your CV?
Q.2. What do you know about this firm and what are your long term career objective?
Q.3. Tell me about the most difficult sale you have ever had to make?
Q.4. What is your greatest strength and weaknesses to work as a sales executive in the firm so
that we can hire you?
Q.5. What kind of work environment you opt and how you will deal with the level of pressure
and stress condition?
Q.6. What do you find most rewarded about your presence in the sales?
Q. 7. Imagine you were attending an event on the behalf of a chosen firm. What would you do
for generating the leads or sales?
Q.8. How much familiarized you are with software like CRM and other as a sales executive?
Q.9. Can you describe a strategy of sales you have found to be the most efficient?
4

Q.10. What experience do you have for the generation of leads and also closure of the sales?
Reflecting your experience and learning about these following: Designing of
job description
and person specification, creating and designing of Job advert and interview
questions.
Reflection is totally related to the individuals to become alert about their own or personalized
thought process and being able to make those crystalline to the other individuals (Wang, Xiao
and Ren, 2022). It will aid in the designing for understanding and their experiences to cooperate
in different view of creating a situation.
Gibbs Model of Reflection:
Gibbs model is in the use for the making of a job description and person specification, job
advertisement and questions for the interview is defined underneath:
Description:
This is related to an expectation to describe the condition in a detailed format. Its
important concentration is to involve here is what is happening (Fitriyani and Novalita, 2021).
According to the given report, it is related to a condition for taking a job as a role of sales
executive in Mandarin Oriental Hyde Park. Here, I have to take a job in relation to sales
executive in the hotel Mandarin Oriental Hyde Park after the completion of my graduation and a
year of experience in the previous firm which is also related to the sales profile. As, I have done
this so now its a point for taking an experience in my own field as a sales executive that the way
all the workings are executed. There are many situations which I have to face in this like
interviews, questions related to my field or any of the round which is coming in the regulation of
a company like HR, quantitative round and many more (Bentolila, Jansen and Jiménez, 2018). It
is like in any of the situation I have to accomplish this, completing all these rounds and taking
the selection for this place.
Feelings:
This is related to the thinking that an individual had during any of the condition and the
manner they are affecting it. In accordance of the given condition in the report, when I have
completed that I have to execute a variety of the task and I have to take the selection in the
5

Mandarin Oriental Hyde Park (Alshamey, 2019). I am feeling little inspired but at the similar
time I am feeling very frustrating and have a fear of elimination.
Evaluation:
This is all about an evaluating that what is running and what is not for the reflecting a
concentration of both optimistic and negative prospect of the situation. In accordance to the
given case, I have inspired myself to applying for this position and to response all the queries in
relation to this. Sometimes, self motivating is also working in a good manner and also there is no
requirement of others to manage you (Tongkaw, 2020). For the success when I do not know
about the results, it will be a correct or positive one or negative.
Analysis:
This is all about a chance that what is the performance and aiming on the conditions and
to conduct a researching into an academic model. In accordance of this report, self motivation is
working in a good manner as all the individuals are performing some of the tasks that is also
when I am working on my own which is a way to motivate by myself. I am also enjoying the
manner I am trying to accomplish the job of a sales executive in the Mandarin Oriental Hyde
Park (Chen and Mooney, 2020). To accomplish this position in a hotel, I have worked very hard
by taking a training or various sessions so that I will be selected in this firm.
Conclusion:
In this, it is all about the summary of learning and to highlight about what is dynamical
to the actions that could improve the outcomes in the upcoming days. In accordance to the given
condition, if I am not chosen for the job role of sales executive, then I will perform on my some
of the abilities involves all courses in relation to the management, by giving mock interviews and
daily practice to crack this next time.
Action Plan: It is all about conclusion the way an individual is placing itself so in the future
which is very helpful to act in a contrasting manner (Antipov and Pokryshevskaya, 2022). In
accordance to the condition, when I have to give this interview once more then at that time I will
be working in a good manner and my capabilities another time by taking continuous class with
the assistance of different online platforms present on the internet.
6

7

CONCLUSION
It is concluded from the above report is that a good management in the hospitality firm is an
essential component to achieve success for the most part in the firms that is in relation to the
hotel. It is not only impacting all the dealings, intentions or an attitude but also showing a better
detail that will go in creating all the visitant an unforgettable experience. Gibbs reflective model
can be also in use to reflect on individualized learning and taking knowledge from the
experiences.
8

REFERENCES
Books and authors
El Balshy, S.A.E.M. and Ismael, M., 2021. Job evaluation as a mechanism for achieving the
fairness of a wage structure in the administrative system: theoretical
perspectives. Journal of Humanities and Applied Social Sciences.
Spruit, M., 2021. Information security education based on job profiles and the e-CF. Higher
Education, Skills and Work-Based Learning.
Herminingsih, A. and Kasuri, R., 2018. Personality, relation to job satisfaction and
organizational citizenship behavior. European Research Studies Journal, 21(3), pp.371-
377.
Roskam, I., Brianda, M.E. and Mikolajczak, M., 2018. A step forward in the conceptualization
and measurement of parental burnout: The Parental Burnout Assessment
(PBA). Frontiers in psychology, 9, p.758.
Krishna, S., 2019. Aadhaar-led identification and datafication among informal workers in South
India: A data-justice perspective. Development Informatics Working Paper, (79).
Wang, Y., Xiao, S. and Ren, R., 2022. A moral cleansing process: How and when does unethical
pro-organizational behavior increase prohibitive and promotive voice. Journal of
Business Ethics, 176(1), pp.175-193.
Bentolila, S., Jansen, M. and Jiménez, G., 2018. When credit dries up: Job losses in the great
recession. Journal of the European Economic Association, 16(3), pp.650-695.
Tongkaw, A., 2020. Statistical analysis guidelines for quantitative research of marketing mix
model and service quality in the hospitality industry. Dusit Thani College
Journal, 14(2), pp.641-654.
Antipov, E. and Pokryshevskaya, E., 2022. Time Series Analysis of COVID-19’s Impact on the
European’s Hospitality Industry: Estimates Based on Accommodation Statistics from 18
Countries. Available at SSRN 4015755.
Chen, L. and Mooney, S., 2020. What happened to women working in the hospitality industry
when COVID-19 struck?. Hospitality Insights, 4(2), pp.11-12.
9

Fitriyani, E. and Novalita, D.P., 2021. Hospitality industry crisis: How to survive and recovery in
the pandemic of COVID-19. In Promoting Creative Tourism: Current Issues in Tourism
Research (pp. 591-597). Routledge.
Alshamey, O.A., 2019. Factors that affect motivation and job satisfaction of employees within
hospitality industry. Journal of University Studies for inclusive Research, 2(1), pp.220-
237.
10