Technology's Influence on Management and Leadership in Hospitality

This report examines the influence of technology on leadership and management styles within the hospitality service sector, using the Hilton Hotel as a case study. It explores how technology impacts organizational structures, emphasizing the importance of a positive company culture for effective management. The report highlights the significance of employee engagement in facilitating technological changes and managing diverse talent. It also discusses the role of customers and stakeholders, particularly shareholders, in implementing technological improvements. The study underscores the need for managers to adapt their styles to enhance coordination, productivity, and customer satisfaction in a technology-driven environment. The analysis is supported by references to relevant academic literature.

“The Influence of Technology on Management
and Leadership styles In Hospitality Service
Sector,
The Way Forward”.
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Organisation structure and the technological changes
The organisation structure model formed in an Hilton Hotel be in accordance
with the dominant culture assumptions, values and norms. When the culture of
company is good all the work will be done easily. Good environment helps the
management as any decision taken by them will be accepted by employees. It assist
the management in taking decisions about the Hilton Hotel. If company has tall
structure then managers will not be able to make direct coordination with all level of
workers whereas if there is flat structure then employees can easily coordinate with
top management. by this way management can deal with employees accordingly. If
there is good culture then management would be able to implement changes easily
because employees will not resist. Whereas if culture is not good then manager will
have to make changes in their style to implement such changes
Importance of employee engagement in technological changes
Employee engagement and commitment
Employee engagement is about staff, takes place when workers show interest in their
jobs and are willing to do extra effort to get the required results. It affects the management
style of the Hilton Hotel in such a way ,If there is high employee engagement then managers
can deal with employees easily and can make them aware with the company’s condition. But
if people are not engaged then managers will have to make changes in their style to enhance
coordination with staff so that productivity can be raised.
Managing diverse talent during technological changes
As in the company there are workers from different places. There may be
change in the language spoken by them, change in the values and beliefs of the
employees. Different people have different culture so it affects the management in
such a manner that management has to make changes in their style and has to take
care of all the people that they are not hurt or affected by the working to the
organization
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This will help Tech-leaders in goal setting and achieve organisation targets.
Implimenting Technological improvement in customers and
stakeholders
Customers and stakeholders
Stakeholders are the people who made the investment in the company for the sake of interest. Share
holders are the key stakeholder of Hilton Hotel. As the more the stake holders, the Hilton Hotel have more
opportunities of funding available which guides the administration in making financial policies and where to use
the money so that the productive results can be obtained. Customers are important for the company as when the
customers are satisfied with the services of the Hilton Hotel, the management need to change in their style and
have to focus on introducing new services to them. As customer relationship is important, The management
will have to train its staff to be polite and soft with the customers.
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REFERENCES
Arnold, R., Fletcher, D. and Anderson, R., 2015. Leadership and management in elite sport:
Factors perceived to influence performance. International journal of sports science &
coaching. 10(2-3). pp.285-304.
Küpers, W., 2016. A handbook of practical wisdom: Leadership, organization and integral
business practice. Routledge
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