Hospitality Industry Leadership: Qualities, Issues, and Solutions

This essay explores the essential leadership qualities required in the hospitality industry, emphasizing the importance of decision-making, communication, and organizational skills for leaders to effectively satisfy customers and manage diverse teams. It identifies key challenges faced by leaders, such as inspiring employees, adapting to technological changes, dealing with communication uncertainties, and guiding team development. The essay suggests adopting democratic and participative leadership styles to address these issues, fostering trust, innovation, and reducing resistance to change. The conclusion recommends continuous training sessions for staff to stay updated with industry trends and improve coordination in guest relations. Desklib offers this essay and many other resources for students.

Running Head: HOSPITALITY INDUSTRY 0
leading service in hospitality industry

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Contents
Key leadership qualities required in hospitality industry...........................................................3
Key leadership issues currently facing and what kind of leadership approaches will be
suitable to tackle those issues.....................................................................................................3
Conclusion and recommendation...............................................................................................4
References..................................................................................................................................5

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Key leadership qualities required in hospitality industry
Hospitality industry exists mainly for the purpose of satisfying the needs of the customers and
treating in more polite manner. In this way, it requires the effective leadership to satisfy the
customers in an effective manner. The first and foremost priority of this industry is to provide
the best experience to its guests. Therefore, the important quality of leader in hospitality
industry is to make best decisions as well as quick decisions. Besides this, it is also required
by the leader to teach its staff how to respond sensitively to its guests. Being a leader in
hospitality industry, it is required by the leaders to be punctual as well as organized
(Salehzadeh et al, 2015). As the leader in hospitality industry is required to interact with
diversified people internationally. Therefore, this job requires the leader to work with
different personality type’s people. Identifying the needs of customers before the customer’s
realize is the most important quality needed by the leader in order to make them feel
pampered. Communication and coordination skills are one of the most efficient qualities that
are required by the leaders in hospitality industry (Nanjundeswaraswamy and Swamy, 2014).
Hospitality industry purely depends on the good communication skills of the members who
are dealing with the guests. It is essential for the leaders to first take those skills in itself so
that it will be able to teach to its members.
Key leadership issues currently facing and what kind of leadership approaches will be
suitable to tackle those issues
There are various challenges that are being faced by the leaders in today’s time. The main
issue faced by leader is to inspire others. This issue is related to the challenge of motivating
others regarding whether they are satisfied with their job or not. Besides this, there are
continuous changes in the hospitality industry that requires the leaders to continuously
research about them. Therefore, keeping them update the staffs with current trends in
technology are one of the issue leader’s current facing. Leaders can solve this issue by taking
time-to-time meeting regarding changes done in technology. This will also drive the
innovation in hospitality industry. Leaders are also facing the issue of dealing with
communication and uncertainty. As leaders are required to have the concise and clear
communication in order to build trust and engaging, motivating the employees. Only few
leaders corporate with this as only some leaders know the whole details. This issue can be

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solved by adopting democratic leadership style (Mohamed, 2016). This will help the leader in
inviting the innovative ideas on the part of employees. As a result, it will be able to build the
trust and will come to know the industry trends from its employees. The next challenges
faced by leaders in today’s time are to lead and guiding the team members (Sheehan, Grant
and Garavan, 2018). Team development, team-building, as well as team management are
some of the challenges that leaders are facing in today’s time. When leaders brought any
change in the organization, the employees due usually resist it to fear of new rules and
policies. In order to overcome from this challenge , leader can adopt the participative
approach of leadership. This will reduce the chances of resistance of change on the part of
employees (Rosenbach, 2018). Employees will also thing that the change is right when leader
will make them active participating in the change.
Conclusion and recommendation
In the limelight of above discussion, it can be concluded that hospitality industry is one of the
fast growing and booming industry in today’s time. Various leadership qualities are required
in leaders for effectively coordinate with the employees in this industry. Communication
skills are the most important skills required by the leader in hospitality industry. In hospitality
industry, leader requires to continuously coordinate with the diverse kind of people.
Therefore, the leaders must possess some good communication skills. Recently, the leaders
also face various challenges or issues. The main issue that is being faced by the leaders is
related to the continuous changes in technology. Due to automation in technologies, leaders
have to research properly the current trends. Sometimes, employees also resist the change due
to the fear of new way of doing work.
It is recommended that there should be proper training sessions for the staff working in
hospitality industries. This will help the leaders to effectively assist the employees with the
current industry trends and changes. It is also required by the leader to effectively coordinate
the members regarding how to deal with the guests.

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References
Mohamed, L.M. (2016) Assessing the effects of transformational leadership: A study on
Egyptian hotel employees. Journal of Hospitality and Tourism Management, 27, pp.49-59.
Nanjundeswaraswamy, T.S. and Swamy, D.R. (2014) Leadership styles. Advances in
management, 7(2), p.57.
Rosenbach, W.E. (2018) Contemporary issues in leadership. United Kingdom: Routledge.
Salehzadeh, R., Khazaei Pool, J., Kia Lashaki, J., Dolati, H. and Balouei Jamkhaneh, H.
(2015) Studying the effect of spiritual leadership on organizational performance: an empirical
study in hotel industry. International journal of culture, tourism and hospitality
Research, 9(3), pp.346-359.
Sheehan, M., Grant, K. and Garavan, T. (2018) Strategic talent management: A macro and
micro analysis of current issues in hospitality and tourism. Worldwide Hospitality and
Tourism Themes, 10(1), pp.28-41.
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