Leadership & HRD: Performance Management in Hospitality Industry

This report critically analyzes the systematic approach to performance management within Lanesborough Hotel as part of human resource development, examining the five key elements: planning, monitoring, developing, rating, and rewarding. It further explores actions required for planning and delivering effective learning programs, emphasizing the importance of assessing training needs, setting objectives, developing action plans, and evaluating training effectiveness. The report also demonstrates an understanding of factors influencing staff engagement, such as cultural diversity, inspiration, and adopting a learning culture. Lastly, it researches different leadership traits and styles within the selected hotel, highlighting adaptability and team orientation as crucial traits for effective leadership in achieving organizational goals. This student contributed assignment is available on Desklib, a platform offering AI-based study tools.

Managing and
Developing People in the
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Critically analyse the systematic approach to the performance management
process as part of human resource development within Lanesborough................................3
Analyse the actions required for planning and delivering learning programmes
for the employees within your selected hotel........................................................................4
Demonstrate your knowledge and understanding about the factors that influence
engagement for staff development within your selected hotel..............................................5
Research about different leadership traits and leadership styles within your
selected hotel.........................................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Managing and developing the individual is one of the important task in the hospitality
industry. It plays a vital role in enhancing the overall productivity of business functions. It
facilitate the organisation in order to develop the determine the effective practises in order to
create the adaptive working environment. In regard to this lanesborough is being taken into the
consideration. Lanesborough offers the luxurious room & suites to their customer. It was
established in 1719 by James lane and viscount Lanesborough (Alblooshi, and et. al., 2020).
In the mentioned report performance management process will be evaluate of the mentioned
hotel as well as various planning and delivering learning programmes
will be highlighted in context to the employees. Furthermore, various factors that influence
the employee engagement for staff development will be evaluate. At last the mentioned report
will highlight the different leadership traits and styles that used by the mentioned Hotel in their
operational functions will be discussed.
MAIN BODY
Critically analyse the systematic approach to the performance management
process as part of human resource development within Lanesborough
Performance management is the process that used by the managers in order to continue
reviewing the performance of employee and communicating with employee to ensures their
productivity towards the achievement of organisation objectives. The mentioned process is one
of the main aspect in HRM. It assist the organisation to develop the motivating working
environment at workplace. The respect performance management combines the number of
functions such as performance review of employee, goal setting according to the organisation
functions, effective communication between the team members, deliver performance feedback
for each employee for improvising the employee development program and at last performance
of each individual are connect with recognition and reward. In regard to this the Manager of
Lanesborough uses the systematic performance management process in their operational
functions in order to focus on each employee performance. Furthermore, below are the five
elements of performance management process that facilitate the mentioned organisation in
measuring and reviewing employee performance(Hall, and et. al., 2019).

 Planning- The mentioned stage includes the setting of goals according to the
organisation functions. The respected organisation also disclosed their goals in the job
description process in order to attract the ideal candidate in their operational functions. In
addition to this the manager of mentioned organisation Bifurcate all the roles and
responsibility according to the suitability of employees towards the derived goals. In
instance it gives the overview to each employee about their roles which need to perform
in order to achieve the goal. Hence, by the planing process the respected organisation set
their future goals align with their workforce in order to achieve the desire outcome.
 Monitoring- The second stage includes the process of performance monitoring in which
employee performance are monitored by the managers according to the derived goal.
This is one of the crucial stage that provides the real scenarios of organisation functions
regard to the company goal. In regard to this Lanesborough uses the performance
management software in monitoring process in order to get the actual details of employee
performance. Whether the employee putting the determined efforts towards the derived
goals or not, all these reliable insights were gathered through the performance designed
software. In addition to this these software used by the manager through which real time
insights regard to the implied goals are gathered as well as facilitate them in order to
modify of correct course according to the organisation functions.
 Developing- The data which collected through the monitoring process used in improving
the employee performance. All the collected data from the monitoring process are
carefully reviewed by the management in order to eliminate the loops holes from the
organisation derived goal. As the mentioned organisation have the number of employee
segments with the bundle of different goals such as housekeeping department are
indulged in different goals whereas food and beverages have different roles. Hence, it is
important for the respected organisation to continuously reviewing their employee
performance. In regard to this the mentioned organisation developed the number of
effective assignments and training programs in their workplace in order to enhance the
productivity of employee by evaluating their knowledge and skills. Through such
functions employee performance were accelerated towards the assigned goal.
 Rating- In this mentioned stage the performance of each employee are rated according to
their performance in regard to the organisation functions. Lanesborough rated the

employee performance periodically that used in the performance appraisal. The
mentioned process plays the vital role in the respected organisation functions, through
such practises employee performance are identified as well as effective changes are
deployed according to their requirement. Moreover it assist the organisation in order to
create the 360 degree feedback system in their operations.
 Rewarding- Embracing the employee performance is the essential part in the
performance management process. By recognising the employee efforts helps into boost
their morale as well as also enhance the employee engagement towards the organisation
functions. In addition to this the respected organisation uses the mentioned reward system
in their operational functions in order to enhance the productivity of employee. In
instance company runs the employee reward program in the workplace in which excellent
performance of employees are recognised by the manager as well as rewards are
distributed according to their efforts. The manager communicate with employee on
regular basis in order to boost their morale as well as socially recognise the employee
efforts in the workplace (Hutchins, D. and Goldstein Hode, M., 2019).
Analyse the actions required for planning and delivering learning programmes
for the employees within your selected hotel
Training of employee plays a vital role in the organisation functions. By such initiatives
an effective process can be generated through which employee productivity can be enhanced as
well as can used in achieving the organisation goals more strategically and efficiently. Hence, in
order to develop the effective learning program below are the some essential steps which is
needed in order to create the effective learning programs.
 Assessing training needs- The first step which includes in developing the effective
program is to determined the training needs in the organisation context. By the
implementation of training program the respected business can enhance the employee
retention, employee satisfaction as well as helps the organisation in order to decrease the
hiring rates. By this functions the respected organisation can boos the employee morale
by enhancing their knowledge and skills. By effective training employee and guest
encounter can be evaluated, operational functions. Moreover, it also uniformity of work
processes as well as reduced supervision. Hence, by the identification of needs a proper
training programs can be developed.

 set organisational training objectives- By setting the organisation training needs the
respected organisation can identified the loop holes or gaps which need to be addressed in
order to achieve the organization goals. Through detailed analyse and prioritised these
gaps can be turned into training objectives. Hence, by the training programs the respected
organisation can bridge the gap by fulfilling the objectives (Mufti, and et. al., 2020).
 develop training action plan- The next step which adhere is to develop the effective
learning programs according to the organisation requirement. In instance, by the use of
instructor led training program the mentioned organisation can form the effective
training program which is conducted by industry professional trainers. Employees skills
can be enhanced by such program as it assist them in order to learn the new operational
styles as well as helps them in order to push their limits.
 evaluation of training- In the mentioned segment the training programs are continually
monitored as well as at last the program should be evaluate whether it fulfil the objectives
or not. By taking the feedbacks from obtained stakeholders can assist the organisation in
order to identify the loop hole. In addition to this through the analysed feedback an more
efficient employee experience management strategy can be generated. Moreover, the
training programs can be reconsidered if the derived objective were not met.
Demonstrate your knowledge and understanding about the factors that influence
engagement for staff development within your selected hotel
Employee engagement plays a crucial role in the organisation functions. It helps in
achieving the desired goal more efficiently as well as developed the productive work culture. In
regard to this below the some factors that used by the respected hotel in their operational
functions.
 Cultural diversity- Cultural diversity is the process in which companies hire the
employees more different backgrounds. In regard to this the respected organisation
follows the respected culture of diversity in their operational functions in order to
enhance the employee engagement in the operational functions. In addition to this it
facilitate the organisation in order to develop the positive working environment which is
essential for employee mental health. By such diverse culture different ideas were flown
at the workplace by which employee can learn with each other. By the exchange of

thoughts employee can gain some new knowledge which is beneficial for staff
development.
 Inspiration- Every employees need the inspiration to perform their roles more
effectively in the organisation. Managers plays one of the curial role in motivating the
employee. A motivated employees are more productive as well as instinctive in order to
find the effective solutions for arises issues. In respect to this Lensborough Hotel
following the effective culture in which monthly meetings were organised. The main aim
of these meetings is to communicate with employees in order to recognise the issues and
solving them inMufti, M., Xiaobao, P., Shah, S.J., Sarwar, A. and Zhenqing, Y., 2020.
Influence of leadership style on job satisfaction of NGO employee: The mediating role of
psychological empowerment. Journal of Public Affairs, 20(1), p.e1983. order to provide
the efficient working environment. By the effective communication all the roles and
responsibilities of employee were determined in order to perform their functions more
efficiently.
 adopt learning culture- Learning culture is one of the main element in the staff
development. Hence, in order to enhance the employee performance companies need to
adopt the culture that provides the learning platform to employee in order to improvise
their skills and knowledge. In regard to this the respected organisation provides the
learning environment to their employee through the training programs as well as
deployed the assignments according to the organisation long term plan. Moreover, the
manager of mentiMufti, M., Xiaobao, P., Shah, S.J., Sarwar, A. and Zhenqing, Y., 2020.
Influence of leadership style on job satisfaction of NGO employee: The mediating role of
psychological empowerment. Journal of Public Affairs, 20(1), p.e1983.oned business
dedicate the number of policies that support the learning culture in the
organisation(Sriyakul, and et. al., 2019).
Research about different leadership traits and leadership styles within your
selected hotel
An leader plays the vital role in the organisation functions. It assist the organisation by
direct all the resources in a effective manner in order to achieve the determined goals. In addition
to this an effective leader manage the employee by guiding them towards the specified task,
motivate the employee as well as provides the clarity of purpose. In regard to this an effective

leaders follows the various effective ways in order to developed the dynamic work culture in the
organisations. Some of the traits which an effective leaders have are adaptability, Team oriented,
Entrepreneurial and Passionate. In regard to this below are the some leadership traits that used by
the respected Hotel in their business operations.
 Adaptability- The Mufti, M., Xiaobao, P., Shah, S.J., Sarwar, A. and Zhenqing, Y.,
2020. Influence of leadership style on job satisfaction of NGO employee: The mediating
role of psychological empowerment. Journal of Public Affairs, 20(1), p.e1983.respected
organisation follows the mentioned traits in their operational functions in order to create
the flexible operational activity. It assist to tackle every task more efficiently. In relation
to this the respected Hotel have the number of department in their operational functions
in which various activities were addressed by them such as food and beverages,
housekeeping, front desk, account maintenance, marketing activities, stock maintenance
etc. for all these activities an effective operational process were derived by the mentioned
hotel in order to perform to the effective functions. In addition to this the leader manage
the vast number of team on same goals. Hence, there are number of times when various
uncertain situation are created in the operations which were addressed by the leader
through their adaptability skills. Moreover, various harsh decisions are also addressed by
the individual such as change the posses of peoples skills in order to balanced the
complex situation.
 Team oriented- An effective leader are those who compiles the team member on a
specific task or goals. All the team members have the clear vision about the processes
which need to performed by them according to the derived roles and responsibilities in
Regard to the derived task. In regard to this the mentioned firm follows the team oriented
skills in their operational functions in order to align the group of peoples on number of
task. Moreover, it assist them in order to eliminate the conflicts that can be raised
between the employees regard to the determined task. Hence, by the proper
communication bridge the respected hotel created the open communication culture at
their workplace in which employee can deliver their ideas and issues regard to any
project or task. Hence it helps the mentioned Hotel in order to enhance the employee
productivity as well as adopted all the resources according to the Hotel functions.

There are number of leadership styles which shows the unique personality and
importance of leaders. In regard to this some of the leadership styles are Autocratic Leadership,
Democratic leadership, Pacesetting, Coaching and authoritative. In regard to this the mentioned
hotel uses the some of the leadership style in order to manage the employee and operational
activities of firm.Mufti, M., Xiaobao, P., Shah, S.J., Sarwar, A. and Zhenqing, Y., 2020.
Influence of leadership style on job satisfaction of NGO employee: The mediating role of
psychological empowerment. Journal of Public Affairs, 20(1), p.e1983.
 Autocratic leadership- The respected Hotel implied the Autocratic leadership style
in their operational functions in order to eliminate the complexity from the
workplace. In regard to this the all the task are created by the mentioned entity
according to the respected hotel goals. In regard to this all the rules and procedure are
created by the manager according to the organisation goals. In addition to this a
highly structured environment were developed by the organisation through which all
the employees roles were bifurcated according to their roles and knowledge. Hence,
by the implementation of the mentioned functions all the decisions adopted by the
individual in order to create the clear vision. All the task were delegated according
to the task requirement as well as guided the workforce in order to achieve the
targeted goal
 Transformational leadership- The mentioned hotel deployed the transformational
leadership style in their their operational functions in which leader encourage and
guided the employees in order to enhance their productivity. They trust the trained
employee and provides them more room in order to develop the creative idea. All the
functions in the mentioned business are determined according to the set of goals.
They motivate the employee in order to influence their operational functions as well
as mobilize the right personality in each task in order to achieve the vision (Xu, and
et. al., 2018).
CONCLUSION
From the analysis of above report is analysed that managing and development of people
in the hospitality industry played a crucial role in enhancing the organisation efficiency. From
the above reflections various performance management approaches were discussed in the context

of mentioned Hotel. Furthermore, various learning programs were highlighted such as planning
and delivering learning programmes. The report also discussed the
leadership traits such as adaptability and orientation as well also derived the leadership style that
facilitate them in order to perform effective functions.

REFERENCES
Books and Journals
Alblooshi, and et. al., 2020. Influence of leadership style on job satisfaction of NGO employee:
The mediating role of psychological empowerment. Journal of Public Affairs, 20(1),
p.e1983.d Haridy, S., 2020. The relationship between leadership styles and
organisational innovation: A systematic literature review and narrative
synthesis. European Journal of Innovation Management.
Hall, and et. al., 2019. Introduction to halal hospitality and Islamic tourism. In The Routledge
handbook of Halal hospitality and Islamic tourism (pp. 1-18). Routledge.
Hutchins, D. and Goldstein Hode, M., 2019. Exploring faculty and staff development of cultural
competence through communicative learning in an online diversity course. Journal of
Diversity in Higher Education.
Mufti, and et. al., 2020. Influence of leadership style on job satisfaction of NGO employee: The
mediating role of psychological empowerment. Journal of Public Affairs, 20(1),
p.e1983.
Sriyakul, and et. al., 2019. Effect of cultural traits, leadership styles and commitment to change
on supply chain operational excellence. Journal of Computational and Theoretical
Nanoscience, 16(7), pp.2967-2974.
Xu, and et. al., 2018. The impact of abusive supervision and co-worker support on hospitality
and tourism student employees’ turnover intentions in Ecuador. Current issues in
Tourism, 21(7), pp.775-790.