This report delves into the evolving landscape of the hospitality industry, examining leadership styles, organizational responsibility, and the influence of social media. It explores various leadership approaches, such as autocratic, coaching, democratic, and others, evaluating their relevance, particularly in the context of Pret a Manger. The report emphasizes the importance of organizational responsibility, including economic, social, and environmental performance, and how these factors contribute to a company's success and its relationship with stakeholders. Furthermore, it analyzes the application of responsible leadership within different types of institutions, including private, public, and third-sector organizations. The report also investigates the impact of social media practices on customer experience and brand reputation within the hospitality sector, highlighting how companies can leverage these platforms for growth and improved customer engagement. The report uses Pret a Manger as a case study to illustrate these concepts.