Report: Managing Hospitality Services, Housekeeping, Security

This report examines the crucial roles of housekeeping, security, and maintenance within the hospitality industry. It highlights the housekeeping department's key functions, including ensuring guest comfort, maintaining the environment, and coordinating with other departments. The report emphasizes the importance of forecasting linen and other guest supplies for budgeting, maintaining quality, and meeting demand. It also evaluates the interrelationships between housekeeping and other departments, such as security and food and beverage, demonstrating how effective coordination contributes to smooth operations and guest satisfaction. Furthermore, the report addresses the significance of scheduling maintenance and repair work to ensure safety, operational efficiency, and cost savings. The importance of security in protecting guests and infrastructure is also discussed. The report concludes by evaluating how maintenance plays a vital role in accommodation services by ensuring guest satisfaction through well-maintained facilities and equipment. The report emphasizes the importance of communication and coordination between departments to provide effective services and enhance guest satisfaction.

Managing Hospitality Services

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LO3 Contribution of housekeeping department
P6 Key role of Housekeeping
It has been seen that the housekeeping plays a very important role in the hospitality industry
and these are given below:
Running smooth department
The responsibility of housekeeping is to take care about the comfort of the guest by providing
them facilities and cleaning the surrounding nearby them. This responsibility helps in
achieving the efficiency in care and comfort of guest so, that the departments run smooth.
Maintenance
The housekeeper plays the role of maintaining the floral decoration and landscape areas.
Housekeepers have the responsibility to handle the activities of the departments in which they
are appointed. From providing uniform to the staff to maintain the inventories for the same
place are the roles that are performed by the housekeepers. It can be said that the
housekeepers are the major part of the hospitality industry.
Safety and Security
It has been seen that the number of people travels here and there to visit the places. The main
motive of the guest is to safe and secure in another place. The housekeeping departments
ensure that the safety and security regulation are followed by all staff of the department. It
helps to protect the employees by safe and secures the employees (BNG, 2018).
These are the many services that the housekeeping department provide the guest so that the
guest feels comfortable and relaxed.

Managing Hospitality Services 2
P7 Importance of forecasting linen stock and other guest supplies
Linen and other guest supplies are a very essential part of the housekeeping department. It is
an asset of the department which has high purchasing cost.
Budgeting
The forecasting of these stock helps to plan the budget for the raw material. It has been seen
that the purchasing cost of linen stock is high and to replace the stock a lot of care is required
while making the budget. The other guest supplies also require a lot of care for their
maintenance, laundering procedure, and their storage. It is required by the company to
maintain the budget so that they cannot face any issues at the high demand of the consumers
(Kim, Im, and Hwang, 2015).
Quality
It has been seen that the Linen and other guest supplies required a lot of research to get the
right quality of stock. Forecasting of stock is necessary to maintain the quality of services to
people. It is difficult to buy the right quality of stock in the situation of urgent need. It is
necessary to maintain the quality of services to attain the customer. Providing a higher level
of facilities helps to satisfy consumer demand. This demand can be possible by forecasting
the demand for the stock (Jerzy, Ewa, Agnieszka, and Monika, 2017).
The budget and quality are the reasons which justify that the forecasting of linen stock and
other guest supplies is necessary to ensure the sufficient supply to meet the demand.
P8 Importance of interrelationship between the housekeeping and the
other department
Housekeeping is a central department directly linked with the other departments and maintain
each and every activity of a hotel. Housekeeping department maintains the activities of all

Managing Hospitality Services 3
departments and helps them to operate smoothly. Housekeeping department has a strong
relationship with the other departments because in a circle it is a department which helps the
other department. It has been seen that the hotel Savoy has a high value of goodwill which
reflects that the hotel operates smoothly (Fairmont, 2018).
The coordination is mainly concerned in the relationship of the housekeeping department
with the security department. The role of the security department in the hotel is to protect the
people from fire and the other un-happening events. There are so many of Hazards use by the
security department which is important for security but to keep this hazards the department
requires the help of housekeeping department. The relationship between the housekeeping
department and the security department is necessary because to maintain the hazards is very
important for the smooth operation because the guest may take the advantage by using these
hazards for illegal work (Karthik, 2015).
The role of the food and beverage department of the Savoy hotel is relying on the role of the
housekeeping department. The food and beverage need napkins, uniforms, appearance and
other stock to maintain hygiene. The housekeeping department of the hotel maintain the
uniforms, napery and the other stock which is required to maintain the hotel facilities. The
housekeeping department has to ensure the kitchen stock such as napery and the other
material. The kitchen department is one of the main departments; it is necessary to maintain
the department for the smooth operation of the departments (Careertrend, 2018).
M3 Evaluation of the relationship between the housekeeping and other
department
It has been evaluated that it is essential to maintain the relationship of the housekeeping
department with the other departments because without the housekeeping department the

Managing Hospitality Services 4
other department did not perform smooth. As per the role of the housekeeping department,
the Savoy hotel helps the other department to maintain their efficiency in the work. The hotel
provides the excellent services that are reflected by the reviews of the guest (Tripadvisor.
2018). The hotel has many facilities to provide excellent services to the guest such as Bars,
shopping and spa, dining, locations, and room and suites. To maintain the quality of services
the hotel requires the housekeeping departments because it is fact that a large number of
facilities means more requirement to maintain the quality. The different department has
different responsibility but the housekeeping department is, directly and indirectly,
interconnected with the role of the other department.
The housekeeping department provides the services to the food and beverage department by
providing them with uniforms, maintain adequate inventories so that they can able to provide
an effective facility for the guest. The department the proper facilities to the personnel
department at the time of hiring the new staff by maintaining the locker facilities, and issuing
the identity cards due to which the risk of fraud is reduced. The day to day necessities of the
hotel is maintained by the housekeeping department by providing the information to the store
department so that they can maintain the stock for the smooth facilities. The role of
responsibility of the housekeeping department of the hotel helps the department of the other
so they can provide excellent accommodation services to the guest (Ifinedo and Scotia,
2018).
LO4 Facilities and security plays role in accommodation services
P9 Importance of scheduling maintenance or repair work
Scheduling is a key factor which helps to set the schedule in terms of place, cleaning,
monthly seal tests, lubrication, etc. Plan the schedule will prevent the problems and extend

Managing Hospitality Services 5
the time between the repairs or failures. Repairing of the material reduce the accidents and
prevent the guest and staff from the un-happening events and accidents. The main role of
scheduling and repairing is to prevent people from accidents (Hotelier & Hospitality, 2018).
Ensure the working condition
Planned schedule ensure that everyone is working under safe and controlled situations. It also
ensures the safety of the guest under the roof of the hotel. The hotel has the responsibility to
provide the security to the guest so that they can come with the trust and enjoy their time. By
maintaining the defaulted machines and materials which is used to provide the facilities helps
to minimize the disruption to the guest (Tripadvisor, 2018).
Smooth operation
The other importance of scheduling and repairing is to operate smoothly. The repairing of the
machines and the other items made the work easy for the employees. Maintenance of
computer helps to manage the system or to develop a preventive maintenance program. These
reduce the risk of frauds, illegal work (Terry, 2016).
Cost saving
It has been seen that the planning and scheduling are responsible to save the cost and return
on investment. The effective planning, scheduling and the coordination of maintenance
activities are responsible to save cost. The hotel faced the challenges and spending a lot of
money on the critical issues which arise. As per the plan, the hotel can maintain their
machines time to time so that it can save their money on repairing or buying the new
machines (Seyitoglu, 2017).

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P10 Importance of security
It has been seen that the hotel savoy is very popular for their excellent services in their place.
It takes the responsibility to protect the guest by providing them the excellent facilities related
to security. The importance of the security in the hotel savoy is discussed below:
Protection
The main importance of security is to protect the people from the murder, abduction and
health hazards from outside the environment. It has been seen that the people are not safe at
any place but to provide the excellent security facilities helps to protect the guest from un-
happening events (Olmedo, 2015)..
Infrastructure
The security in the hotel helps to protect the people e from the un-happening events as well
also secure the hotel as well. As per the above discussion, it has been seen that the hotel
provide the many facilities to the guest so that they can enjoy their day. But it is observed that
the chances of un-happening events are increases such as fire, robberies and many others. The
fire alarm, security cameras helps to protect the infrastructure by fire or by robberies (Joshi,
Shrivastava, and Joshi, 2016).
Customer
It has been seen that the security is considered as the first priority for the guest. The
customers are attracted towards those services where the people get the high level of security.
It is a fact that the guests always prefer the hotels those are highly secured with the high level
of the security team. It is important for the hotel savoy to provide a high level of security to
the guest to attract a large number of consumers.

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M4 Maintenance
Maintenance plays the important role in the accommodation services in ensuring the overall
guest satisfaction. The main purpose of the maintenance is to ensure the good conservation
and perfect functioning of its facilities and equipment. It is quite honest that the number of
people gets the benefit of a happy guest. Happy guest means returning the guest and get the
great reviews which are the main motive of the hotel (Grand Luxury, 2018). It is important to
regular check the facilities and atmosphere so that there is less chance of something wrong at
the time of guest visiting. The practice of improving the quality of services also relies on the
maintenance activities of the hotel. It is required to maintain the machines which affect the
satisfaction utility of the consumers. Before the visiting of guest, it is necessary to maintain
the machines in the hotel so that they get the excellent services from the hotel.
It has been seen that the urgent repairs require the high the cost to maintain the machines. The
proper maintenance the hotel has more time to maintain the machines with the right choice.
The guest also takes advantage of reducing the cost by meeting the discount on the services.
Maintenance in the accommodation services helps to satisfy the guest needs by providing the
well maintained the facilities (Nayak, Pai, Prabhu, and Granil, 2015).
D2 Evaluation
From the above analysis, it has been evaluated that the role of the housekeeping department
helps the other departments to operate smoothly. The operation of different departments in
the hotels is relying on the role of the housekeeping department. The hotel can provide the
quality of services to the guest by maintaining the environment. In the whole scenario,
communication plays a major role to develop the coordination among the housekeeping
department and facility department. With the effective coordination, the hotel can provide
effective services to the guest so that they get higher satisfaction. Security, maintenance of

Managing Hospitality Services 8
the infrastructure of the hotel, planned scheduling and repairing of machines are the functions
which are performed by the housekeeping department which helps the other department to
perform their responsibilities well. The function of housekeeping and the coordination
between the departments get the benefit of happy guest which means great feedback and
customer returning.

Managing Hospitality Services 9
References
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