Hospitality Operations Analysis: London Hotel Report, Operations

This report provides an in-depth analysis of hospitality operations, using the Leonardo Royal London Tower Bridge as a case study. It covers key sub-departments within housekeeping, including guest room cleanliness, public area maintenance, laundry, linen management, and lost and found procedures. The report outlines the roles and responsibilities of the Front Office Manager, emphasizing guest service, staff scheduling, and budget management, alongside the Executive Housekeeper's duties in ensuring overall hygiene, safety, and budget planning. It further examines linen operations, par levels, and control methods. The report also explores yield management and revenue management strategies, detailing elements like group room sales, transient room sales, and food and beverage activities, as well as high-demand tactics. The conclusion summarizes the importance of efficient service delivery and the various functions within the housekeeping department, supported by references to relevant literature.