This report provides a comprehensive analysis of managing and developing people within the hospitality industry, with a specific focus on Fairmont Hotels and Resorts. It explores the performance management process as a key aspect of human resource development, outlining its elements and importance in achieving organizational goals, including recruitment, setting expectations, performance coaching, and addressing poor performance. The report details the five stages of team development (forming, storming, norming, performing, and adjourning) in the context of creating high-performance teams within Fairmont. Furthermore, it examines leadership in the 21st century, highlighting different leadership styles such as transactional, transformational, and autocratic, and their application within the hotel. The report also identifies causes of conflicts and discusses conflict management skills and strategies within the leadership development process. The goal is to understand how effective management and leadership can drive guest satisfaction, employee productivity, and overall profitability in the hospitality sector.
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