Analyzing Hospitality Property Services, Management, and Design

This report examines the services and management aspects of the hospitality industry, focusing on the relationship between management tools, building design, and environmental considerations. It addresses a scenario where an investor is considering purchasing a 4-star hotel with outdated infrastructure. The report includes a feasibility study that supports the investment due to the hotel's central location. It outlines a concept for enhancing the hospitality sector to ensure customer satisfaction and reliability. Operational inputs, such as labor, capital, and updated equipment, are discussed. The design section emphasizes attracting customers through appealing infrastructure, incorporating both ancient and modern elements. The conclusion recommends the investor purchase the hotel and renovate it to improve customer satisfaction and profitability. The report provides references to support its findings.

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Hospitality property services and management
9/23/2019

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Contents
Introduction and vision....................................................................................................................2
Feasibility Study (adapted to project)..............................................................................................2
Concept (written script of the project).............................................................................................3
Operational Inputs...........................................................................................................................3
Design..............................................................................................................................................4
Conclusion and Recommendations..................................................................................................5
References........................................................................................................................................6

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Introduction and vision
The assignment is prepared in regards to the services and the management of the hospitality
industry. The main aim of this report is to analyses the relation between management tools,
building design, and environment concerns. Hospitality services should be accurate for the
travelers otherwise they move to some other luxury places (Iorgulescu and Răvar, 2013). There
are many people who go on vacation and for the business trip so it is important to keep the
customers satisfied in order to grow in the business. Investors are purchasing a hotel which has
the 4-star rating and it is situated at the perfect location but due to the old infrastructure, the
customers are losing in the hotel. So in this report the advice will be given to the investor in
regards to the purchase of this property.
Feasibility Study (adapted to the project)
Being the hotel consultant, the project is worth to invest as it is located at the center of the
touristic city. The investor is aiming to purchase the old hotel so he should go ahead as the
property is consist of the different types of the administration areas, hotels rooms, F&B facilities
and the most important it is located at the center of the city so there were many customers who
will get the attracted to this. Although the hotels have also the obsolete infrastructure and the
facilities are also outdated but it can be improved by spending some more money and by doing
the proper infrastructure gain (Perez and del Bosque, 2014). So this project is feasible to spend
and the investor should purchase and make some more accommodations and infrastructures so
that they can satisfy their customers and keep those customers in the company.
The information provided to the customers in the hotel should also be feasible so that they could
rely on the hotel and try to confirm their bookings ta the hotel. The situation located of this hotel
is at the center place of the hotel so the review of the site is attractable for the customers. It is
feasible for the customers to access the place and the demand for the hotels ta the center is place
is also higher. The site review and the demographic location of this place are very attractable so
it is feasible to invest in that project (Neirotti, et al., 2016).

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Concept (written script of the project)
The concept of this project is to enhance the hospitality sector so that the customers feel secure
and reliable in taking the services. There are were many facilities which were provided by the
hospitality sector so it should be proper and accurate so that the customers feel satisfied and they
should again take the services from that place only. The location of the project is accurate as it
situated at the center of the tourist city where the customers will be attracted more but due to the
lack of the infrastructure the customers are declining. So the investor has to make some
investment in the infrastructure and accommodation of the hotel so that the customers fell be
satisfied with their services also (Law, et al., 2014).
The management of the hotel should be accurate so that the customers should be treated with
proper gratitude. The design of the building is not effective so the investor can make some paints
and renovated the structure of the hotel so that most customers will get attracted only with the
infrastructure and the appearance of the hotels. The concept of this project is also to use the high
quality of the management tool and to utilize the high equipment’s and machinery which are
updated so that the customers will get satisfied.
Operational Inputs
The operational input required in this project is labor, capital, updated materials, machinery,
equipment’s, etc. which will add more value to the customers. The hotel will be purchased but
now its productivity should be effective than only the customers will be attracted. So the
property department should be effective with their infrastructure so that the productive norms in
the hospitality sector can be improved. Materials and the services in the hospitality sector is the
important input as if they were effective then only the hospitality sector can enhance the growth
(Dei Mensah and Mensah, 2013).
In this project, the labor is required who can renovate the hotel building as there are many rooms,
kitchens and the conference hall there so all the things need the renovation. The capital is also
required at a high amount as old buildings and obsoleted machinery has to replace with the new
things. The old buildings required paintings, new furniture, A.C, water supply, lifts, proper
electricity fittings, etc. So for all this things capital is required so that inputs can be converted

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into the best infrastructure place. The company also has outdated machinery which is not
effective and is bot giving productive services. So new machines and equipment’s are required
which can fulfill the customers’ needs and wants so that hotel retains with their customers and
earns more profit (Bilgihan and Nejad, 2015). The operational input of these projects is also the
effective services which are required to gratitude and attract the customers. The services should
be effective to great the customers such as the guest should treated with the friendly and warmly
behavior so they the customers will get attracted towards it. The customer's services should be
very accurate in the hospitality sector so that a hotel can earn better cash flows.
Design
The hotel should be designed in such a way that the customers get attracted to the infrastructure
only. Later on when they enter the hotel they get attracted by the greeting and the services of the
hotel. So the hotel is designed in the appropriate way so that the customers will retain their
services from that hotel only every time. The design of the hotel is made of the ancient times so
that when the travelers come to visit they will get attracted to the ancient things. The theme of
the hotel is based on the design of the ancient monuments but the services provided in the
company are very premium which is the mixture of both traditions as well as new facilities. The
infrastructure is designed in such a way that hotels look like an ancient monument but inside
there are facilities which are very updated and providing with the new technologies (Langvinienė
and Daunoravičiūtė, 2015).
In the hotel, there is the casino, restaurant, bar, pool and the spa facilities which are very
attractable for the customers. The people come to the tourist places so they prefer to play in the
casinos so it is built in the hotel to attract a large number of the customers (Walker, 2014). There
are many facilities also which is provided in the hotels such as boutique is there, parlor is
situated inside the hotel and spa facility is provided so that the customers feel relax when they
come. There are many amenities and services are provided by the hotels such as they provide
personal drivers to the customers for traveling, they provide the guide or the tutor who teaches
them about the places to visit in the area, etc. (Brandon-Jones, et al., 2016).

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The design of the hotel is very attractable for the customers and the guest as the garden full of
roses and pool is there so people like to spend some time in peace with nature too. The scenario
of that garden is very pathetic so people can retain in the hotel for some more time also.
Conclusion and Recommendations
From the above report, it is concluded that hospitality services should be effective then only the
customers get attracted towards it. If the infrastructure of the hotel is attractable and if it is
providing many amenities to the customers then generally the customers retain in the hotel. In
this report the hotel is located at the center place but the infrastructure if the hotel is not effective
so being the hotel Consultant; it is recommended that the investors should purchase this hotel. It
requires some renovation so the capital is required but after then the hotel can earn many profits
and with their accommodation and infrastructure the hotel can attract many customers. It is
recommended that the hotel needs some infrastructure in the areas of the bars, restaurant, kitchen
and the rooms of the hotel so that customers get attracted to the hotel. For retaining the
customers in the hotel, it is recommended that they should use the high level of technology and
the upgraded equipment and the machinery. The customers should be greeted properly by the
management of the hotel so that the good relationship is maintained with them so it is
recommended to treat the customers friendly so that more profit can be attained by the hotels.

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References
Bilgihan, A. and Nejad, M., 2015. Innovation in hospitality and tourism industries. Journal of
hospitality and Tourism Technology, 6(3).
Brandon-Jones, A., Lewis, M., Verma, R. and Walsman, M.C., 2016. Examining the
characteristics and managerial challenges of professional services: An empirical study of
management consultancy in the travel, tourism, and hospitality sector. Journal of operations
management, 42, pp.9-24.
Dei Mensah, R. and Mensah, I., 2013. Management of tourism and hospitality services. Xlibris
Corporation.
Iorgulescu, M.C. and Răvar, A.S., 2013. Measuring managers’ perception of innovation in the
Romanian hospitality industry. Procedia Economics and Finance, 6, pp.512-522.
Langvinienė, N. and Daunoravičiūtė, I., 2015. Factors influencing the success of business model
in the hospitality service industry. Procedia-Social and Behavioral Sciences, 213, pp.902-910.
Law, R., Buhalis, D. and Cobanoglu, C., 2014. Progress on information and communication
technologies in hospitality and tourism. International Journal of Contemporary Hospitality
Management, 26(5), pp.727-750.
Neirotti, P., Raguseo, E. and Paolucci, E., 2016. Are customers’ reviews creating value in the
hospitality industry? Exploring the moderating effects of market positioning. International
Journal of Information Management, 36(6), pp.1133-1143.
Perez, A. and del Bosque, I.R., 2014. Sustainable development and stakeholder relations
management: Exploring sustainability reporting in the hospitality industry from a SD-SRM
approach. International Journal of Hospitality Management, 42, pp.174-187.
Walker, J.R. and Walker, J.T., 2014. Introduction to hospitality management (pp. 20-23). Upper
Saddle River, NJ: Prentice Hall.

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