Marriott International: A Study on Hospitality Industry and Management

This presentation provides an overview of Marriott International, a leading company in the hospitality industry. It discusses the company's history, functional roles such as front desk and housekeeping, and various communication methods employed, including meetings and posters. The presentation emphasizes the importance of coordination and integration within the organization for smooth operations and enhanced employee productivity. It highlights the effectiveness of different communication methods in the hospitality department. The conclusion stresses the continuous evolution of the hospitality industry and the need for departmental coordination to provide excellent customer experiences. References from academic sources are included to support the analysis.

The Hospitality Business Toolkit

Introduction
The hospitality industry includes various activities like accommodation,
travelling, transportation, lodging, food and beverage services etc. This
presentation is based on Marriott International, which is a leading
hospitality organisation, headquartered in the Unites States. The company
was founded by J. W. Marriott and his wife Alice Sheets Marriott in the
year 1927. The company has operations in different locations across the
world and is considered as a market leader in the hospitality industry.

Different Functional Roles In The Hospitality
Sector
 Front Desk with Security – Whenever there is an emergency or a
sudden unusual activity like fire alarm etc.
 Housekeeping with Purchasing Department – The housekeeping
department informs purchase department in case of shortage of any
kind of supplies for the guests like linen

Different communication methods used in
an organization
 Meetings – Meetings are one of the most effective ways of
communication which is one of the reasons why weekly meetings are
held by Marriott International to ensure that all departments work in
coordination with each other
 Posters – The respective company uses posters to communicate any
interesting information with the staff as well as guests.

Coordination and Integration within a business
organization
 Coordination as well as Integration are important for an organization
because they ensure a smooth and structured function of all business
operations. The productivity of the employees as well as the company
are also enhanced.

Effectiveness of different communication
methods
 The hospitality department uses different communication methods like
meetings and emails to convey a particular message within members of
the team. These methods are effective as they help the department to
work systematically without any confusion.

Recommendations
 Coordination and Integration are essential for enhancing the overall
performance of a business as they help it to grow and gain a
competitive advantage against competitors in the market. A large
organization like Marriott International has a lot of departments
working with their individual goals and objectives.

Conclusion
 From the above presentation, it can be concluded that hospitality
industry is evolving constantly with organisations seeking different
ways of providing their customers the best possible experience. In order
to do so, the different departments within the hospitality organisation
should work in coordination with each other.

References
 Nelson, G. S., 2018. The analytics lifecycle toolkit: A practical guide
for an effective analytics capability. John Wiley & Sons.
 Filimonau, V. and Delysia, A., 2019. Food waste management in
hospitality operations: A critical review. Tourism management. 71.
pp.234-245.