Hospitality Operations: Functions, Roles, and Revenue Management
VerifiedAdded on 2023/01/17
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Presentation
AI Summary
This presentation examines the core functions and services within hospitality operations, specifically focusing on the rooms division of Denbies Wine Estate Hotel. It delves into the operational roles and responsibilities of a Front Office Manager and an Executive Housekeeper, highlighting their crucial contributions to guest satisfaction and hotel efficiency. The presentation further analyzes customer complaint handling procedures and emphasizes the importance of effective guest relations skills. Moreover, it provides a critical analysis of yield and revenue management strategies, exploring tactics to optimize pricing and increase revenue. The conclusion underscores the significance of an efficiently managed operations department in the success of a hospitality business. The presentation uses the provided references to support the analysis.
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