Marriott Hotel Staff Induction Project: Hospitality Management Diploma

This project is a staff induction presentation designed for the Marriott Hotel, covering essential aspects of workplace health and safety (WHS), equal employment opportunity (EEO) laws, and the code of conduct. It details the responsibilities of both employees and employers regarding WHS and outlines where new employees can find relevant information. The project also explains EEO laws, emphasizing that employers cannot discriminate based on age, gender, or disability. Furthermore, it discusses legislation affecting the hospitality industry, including the Health and Safety at Work Act, Hotel Association Act, and Food Act. The presentation defines ethics in the context of hospitality and explains how a code of conduct supports ethical behavior. It lists both internal and external sources of information and emphasizes the importance of accurate and reliable information for effective decision-making in customer and employee management. This project provides a comprehensive overview of key elements crucial for new staff members in the hospitality sector, ensuring they are well-informed and prepared for their roles.

PROJECT 1
STAFF INDUCTION – MARRIOTT HOTEL
Diploma of Hospitality Management SIT50416
SITHIND002 - Source and Use Information in the Hospitality
Industry

Welcome
Congratulations on your appointment and joining us at
Marriott Hotel
This is a short induction presentation to cover:
 WHS(Work Health and Safety)
 Quality information sources
 EEO laws(Equal Employment Opportunity)
 Legislation
 Code of conduct

Workplace health and safety - WHS
Both employees and employers have a responsibility for
health and safety in the workplace.
Where can the new employee find information on WHS?
The information for employee WHS is found in training
courses, meetings at work and supervisors have the authority
for giving information.

 EEO(Equal Employment Opportunity) laws :
 This means that employers are not allowed to use different
characteristics for hiring or rejecting the candidate. This
suggests that employers cannot discriminate employees on
the basis of age, gender, religion, metal or physical
disability.

 Legislation that affects the Hospitality industry includes:
 Health and safety at Work Act 2015
 Hotel Association Act
 Food Act
 Supply and sales act

Ethics in Hospitality
Briefly describe what ethics are and how a
code of conduct helps staff to comply
Ethics are the regulations for conducting a
business and not conducting frauds, mistakes or
any other faults while operating within market.
A code of conduct is helpful for encouraging
various discussions of compliance and ethics. This
empowers employees for managing and handling
various ethical dilemmas.

Information Sources
Internal sources
 Policies and Procedures
 Staff rule book
External sources
 Advertisements
 Affairs and meetings
 Newspaper

Information Quality
 Discuss the need for accurate and reliable
information
There is need of accurate and reliable information
for managing the customers as well as employees
properly. If there is absence of reliable, accurate
and timely information then organizations and
people will be unable to make better decisions. In
this case, no one will make effective decisions.