Hospitality Operations Report: Functions, Issues, and Yield Management
VerifiedAdded on 2023/01/17
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AI Summary
This report provides an overview of hospitality operations, focusing on the functions and services of the room division, housekeeping, and front office departments. It explores the roles and responsibilities of the executive housekeeper, including staff management, sanitation, and safety protocols. The report also addresses issues affecting hotel performance, such as customer complaints, and suggests strategies for resolving them. Furthermore, it delves into yield management, explaining its elements like historical demand, booking patterns, demand forecasting, and market segmentation. The goal is to increase occupancy and optimize profits. The report references relevant literature to support its analysis.
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