BTEC HND Hospitality Business Toolkit Report: HR, Finance, and Legal

This report provides a comprehensive overview of key aspects within the hospitality industry, focusing on East London Catering LTD. It begins with an introduction to hospitality, emphasizing its importance in service and sales. Task A delves into financial management, outlining five principles for managing financial transactions, including consistency, timeliness, justification, documentation, and certification, supported by example journal entries and ledger accounts. Task B explores the HR lifecycle, detailing stages such as attraction, recruitment, selection, induction, orientation, onboarding, career planning, development, retention, and separation/termination, and develops a performance management plan for a front desk manager to address negative behavior and staff retention. The report also identifies specific legislation that hospitality organizations must comply with, examines the impact of employment and contract law on decision-making, explores the interrelation of functional roles, and discusses communication, coordination, and monitoring methods. The report concludes with a summary of key findings and references cited.

Hospitality

TABLE OF CONTENTS
Contents
INTRODUCTION...........................................................................................................................1
TASK-A...........................................................................................................................................1
TASK-B...........................................................................................................................................7
Different stages of HR life cycle.................................................................................................7
Develop performance management plan for front desk manager that apply techniques to
resolve negative behaviour and overcome issues and staff retention..........................................9
Identify specific legislation that hospitality organisation has to comply..................................10
Specific impact on company by employment and contract law upon decision making............11
Explore different functional roles of hospitality sector interrelated..........................................12
Different methods of communication, coordination and monitoring........................................13
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Hospitality is an effective relationship between guest and host where host receives to the
guest by building some goodwill. Hospitality is a way by which people treat to other people by
providing service by welcoming to the guest one of the example for hospitality is hotels.
Hospitality plays a very important role in increase or decrease in volume of sales in the
organisation. Hospitality includes Hotels, tourism agencies, bars etc. Hospitality industry is
broad category of field in service industry that includes food, event and planning etc. Hospitality
is a generous and effective friendly treatment with the guest and visitors that came to offer
services in hospitality industry (What Is Hospitality?, 2017). East London Catering limited is a
private company that is incorporated in 2019. Company is expanding in medium size catering
organisation and serves its services in London, Essex, Hertfordshire, Kent and Surrey. In this
report discussed about ways to manage finance and record transaction to minimise cost that are
responsible in hospitality sector, analyse way to manage human resource life cycle and potential
impact of legal and ethical consideration in hospitality business and importance of coordinating
and different functions of department with the hospitality sector.
TASK-A
There are 5 principles for managing the financial transaction of East London Catering
LTD. These Principles are:
Consistency
All the transaction of company is to be maintained and handled in a consistent manner.
Policies and procedures are established in company to ensure similar type of transaction in a
regular routine of company. This will lead to actual management of financial performance along
with monitoring because a slight change in strategies will assist the company to determine
deviations.
Timeliness
Transaction of company are to be handled within a consistent time period by outline the
federal agencies, sponsors etc. This will lead to the entire financial system to be in sequence and
efficient. Through this determination of fluctuation are also easy to determine.
Justification
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For every transaction of company there should be reason that supports to the organization
goals (Shapiro, and Hanouna, 2019). This principle will lead to monitoring the financial
performance because every transaction will be justified with its explanation.
Documentation
Sufficient documentation has in organization that supports to the transactions of
company. Documentation retained and organized in company so that have enough during the
audit. With this principle measurement of performance would be possible because every
information is documented.
Certification
Financial transactions are to be approved and have authorized signature. This will lead to
raise their authenticity and validity.
Journal entries:
Date Particular Debit Credit
01/01/21 Cash a/c Dr
To Owner's equity
£30,000 £30,000
05/01/21 Rent a/c Dr
To Cash a/c
£1000 £1000
06/01/21 Washers and Dryers
a/c Dr
To Cash
To Bank
£25000 £10000
£15000
07/01/21 Insurance policy a/c
Dr
To Cash a/c
£1200 £1200
09/01/21 Food supplies a/c Dr
Beverages a/c Dr
To Bank a/c
£8000
£7000
£15000
11/01/21 Laundry fee a/c
To Cash a/c
£200 £200
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15/01/21 Telephone and internet
a/c Dr
To Cash a/c
£2220 £2220
15/01/21 Rate, water charges
and refuse a/c Dr
To Cash a/c
£950 £950
16/01/21 Wages and salaries a/c
Dr
To Cash a/c
£1740 £1740
18/01/21 Cash a/c Dr
To Sales a/c
£20000 £20000
20/01/21 Cash a/c Dr
To Sales a/c
£13000 £13000
Ledger accounts:
Cash account
Date Particular Amount Date Particular Amount
01/01/21 owner equity £30,000 05/01/21 Rent a/c £1000
18/01/21 Sales a/c £20000 06/01/21 Washers and
Dryers a/c
£10000
20/01/21 Sales a/c £13000 07/01/21 Insurance
policy a/c
£1200
11/01/21 Laundry fee
a/c
£200
15/01/21 Telephone and
internet a/c
£2220
15/01/21 Rate, water
charges and
£950
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refuse a/c
16/01/21 Wages and
salaries a/c
£1740
30/01/21 Balance c/f £45690
Total £63000 Total £63000
Capital account
Date Particular Amount Date Particular Amount
31/01/21 To bal c/d £30000 01/01/21 Cash a/c £30000
£30000 Total £30000
Sales account
Date Particular Amount Date Particular Amount
31/01/21 To bal c/d £33000 18/01/21 Cash a/c £20000
20/01/21 Cash a/c £13000
£33000 Total £33000
Bank account
Date Particular Amount Date Particular Amount
31/01/21 To bal c/d £30000 06/01/21 Washers and
Dryers a/c
£15000
09/01/21 Food supplies
a/c
£8000
09/01/21 Beverages a/c £7000
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£30000 Total £30000
Rent account
Date Particular Amount Date Particular Amount
05/01/21 Cash a/c £1000 31/01/21 By bal c/d £1000
Total £1000 £1000
Washers and Dryers account
Date Particular Amount Date Particular Amount
06/01/21 Cash £10000 31/01/21 By bal c/d £25000
06/01/21 Bank £15000
Total £25000 £25000
Insurance policy account
Date Particular Amount Date Particular Amount
07/01/21 Cash £1200 31/01/21 By bal c/d £1200
Total £1200 £1200
Food supplies account
Date Particular Amount Date Particular Amount
09/01/21 Bank £8000 31/01/21 By bal c/d £8000
Total £8000 £8000
Beverages account
Date Particular Amount Date Particular Amount
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09/01/21 Bank £7000 31/01/21 By bal c/d £7000
Total £7000 £7000
Laundry fee account
Date Particular Amount Date Particular Amount
11/01/21 Cash £200 31/01/21 By bal c/d £200
Total £200 £200
Telephone and internet fee account
Date Particular Amount Date Particular Amount
15/01/21 Cash £2220 31/01/21 By bal c/d £2220
Total £2220 £2220
Rate, water charges and refuse fee account
Date Particular Amount Date Particular Amount
15/01/21 Cash £950 31/01/21 By bal c/d £950
Total £950 £950
Wages and salaries fee account
Date Particular Amount Date Particular Amount
16/01/21 Cash £1740 31/01/21 By bal c/d £1740
Total £1740 £1740
Trail Balance
Particular Amount (Dr) Amount (Cr)
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Cash £45690
Capital £30000
Sales £33000
Bank £30000
Rent £1000
Washers and Dryers £25000
Insurance policy £1200
Food supplies £8000
Beverages £7000
Laundry fee £200
Telephone and internet fee £2220
Rate, water charges and
refuse fee
£950
Wages and salaries fee £1740
Total £93000 £93000
TASK-B
Different stages of HR life cycle
Human resource:
These are counted as those personnel’s that plays an important role with respect to any
company including hospitality sector too. Right from recruiting adequate workforce till making
their retention they play their role. Analysing the organization need, making recruitment
accordingly, enabling career opportunities, organizing training sessions are all included in the
part of the HR personnel.
HR life cycle:
It includes the various phases of HR cycle that will include and covers every single
aspect with respect to workforce and human personnel. Its stages may include:
Attraction, recruitment, selection:
This is the first phase of HR cycle in which after making analysation of the industry need
thy make attraction, recruitment and selection. Under this stage they post advertisement, make
contact with adequate candidate, attract them towards the industry. After attracting they engage
them by within the organization by recruiting them. This is further followed up by selection
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process. This means HR in Hilton Hotels and resorts plays their role in terms of attracting and
recruiting selecting appropriate candidate for Hilton Hotels and resorts so that it can direct the
organization towards the direction of its goal accomplishment. With respect to Front desk
manager, HR plays their role in terms of engaging and recruiting those personnels which will
have well adequate knowledge, patience, self-awareness and motivation so that better guest
handing can be taken. This is an important step because it will lead to enable the company with
the better workforce and filling of vacancy. However, along with this maintenance of motivation
level of employees after selection is also important so that they will retain in the company.
Induction, orientation, onboarding:
This is also an important stage with regard to HR life cycle. This is because through this
stage the selected candidate will be made familiar with the organization and lead to
comfortableness. Under this stage HR make induction means making familiar and aware of new
candidate with the exiting one. Under some organization orientation programmes are also
introduced in which HR make orientation of new employees. In case of Hilton Hotels and resorts
also HR perform this stage. However, in case of front office manager this step is most important
because if the manager will not having knowledge of others then it will lead to have an adverse
impact over the Hilton Hotels and resorts. With the performance of this step employees will be
able to know the company in a better way. This will lead to better functioning and fast decision-
making.
Career planning and development :
This is also a major stage because it will lead to have better retention of employees within
the organization. As when employees will get good opportunities with respect to company then
this will lead to have reduction in turnover. In case of ABC too, enabling better career
opportunities in terms of growth and development will lead to have better retention of
employees. In case of front office manager too enabling career advancement opportunities enable
better retention. This will also lead to have success and growth of organization. With the
performance of this step employees will retain more in organization. This will further assist the
company in directing its efforts towards the direction of its goals.
Retention:
This is also a major stage with regard to Hr and its working. This stage enable the better more
consistency in the organization and ensure that the employees will remain associated with the
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organization. This will lead to have talent retention. In case of Hilton Hotels and resorts this
stage is most focussed stage because it ensures better workforce retention along with talent
management. Enabling good opportunities, ensuring motivation, maintaining level of satisfaction
is highly focussed in case of front manager retention of the Hilton Hotels and resorts. This step
has a major role in delivering and meeting the company's goal. This is because with the retention
of talented staff company can easily grab objectives along with achievement of success.
Separation and termination
It is a last stage for HR life cycle where employee separation stage. In this stage where
employee’s lifecycle will reach to its conclusion stage from retirement, new job or for personal
issues employee leave the Hilton Hotels and resorts LTD. Treating to process of separation is an
equally importance same as on boarding process of company (Kavanagh, and Johnson, 2020).
HR ensures that separation and termination of one employee doesn’t affect to other members of
department in Hilton Hotels and resorts LTD.
Develop performance management plan for front desk manager that apply techniques to resolve
negative behaviour and overcome issues and staff retention.
Performance of the staffs are to be monitored on the regular basis so that their performance is
evaluated and understand the areas to be improved and roadblocks or hurdles coming on the way
are to be improved in an effective way.
The performance management plan for the front desk manager is:
Plan
Planning is the base for performance management. Under planning various steps and
determination of standards are to be done against which the actual performance of the employees
will be measured. Plan the things to apply the effective techniques that improve to condition in
Hilton Hotels and resortsand reduce negative behaviour of employees that affected to working
culture in organisation and also plan the things that affected to working of front desk manager in
Hilton Hotels and resorts (Perrone, Sorenson, and Johnson, 2018). Analyse the ways to solve
those issues so that negative behaviour of front desk manager with other staffs are to be
minimised and plan the effective techniques and build friendly and suitable environment for
employees to retain in organisation in long run and work with company to achieve organisation
as well as their personal goals.
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Act
Performance of staff is evaluated with the techniques and measures their performance and
on this basis they are appraised, get benefits and rewards and promoted. It is that step under
which the concerned employees will performs their role and the function. To increase staff
retention and create the friendly environment in Hilton Hotels and resorts and minimize negative
behaviour of front desk manager, company has to give incentives, benefits to the employees
within a certain time period. Employees have to give appraisals and rewards by achieving targets
and completing of complex work on time and with effectiveness so that food culture is prevail in
company and staff can work with more productivity and effectiveness. Promotion of front desk
manager is also done with the certain time period so that they feel motivated and working with
company run and with effectiveness. Performance of front desk manager is evaluated on regular
basis and gives them appraisals and benefits by reviewing their performance.
Track
Tracking the performance of front desk manager and training and knowledge is given as per
their performance so that they can work effectively and achieve the targets. Regular feedbacks
with 360 feedback process understand the problems and obstacles facing by staffs so that
company can solve it effectively and improve the working and solve obstacles that staffs are
facing during training (POE, and MEASURE, 2018). Tracking of performance will enable the
managers to determine the deviations and loopholes in the employees performance. This will
further assist in taking adequate and corrective actions. Proper training and knowledge helps staff
to retain in organisation in long run by increasing their knowledge and implement that
knowledge on working effectively and learn more things that helps to achieve their personal
goals as well.
Review
Review about the feedbacks that came from staffs and analyze their feedbacks and
understand the ways to improve their problems and modify in techniques and review to their
performance as per their feedbacks that helps to maintain the good working culture in
organization and minimize negative behavior of front desk manager and staff retained with
company. Discuss the feedbacks with front desk manage about training they got and company
ask manager to apply the learning and knowledge from training they got to improve their
performance in organization.
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