HNC/D Hospitality: Leadership and Management Report Analysis

This report delves into leadership and management principles, focusing on their application within the service industry, particularly the hospitality sector. It begins by exploring classical management theories, including Fayol's, Frederick's, and scientific management theories, and then examines different types of organizational culture such as power, role, task, and person cultures. The report highlights the roles of both leaders and managers, distinguishing their responsibilities and contributions to an organization. It reviews various leadership styles, specifically focusing on democratic leadership, and compares it with autocratic leadership. The study also analyzes the impact of technology on communication and coordination within the service sector, concluding that effective leadership involves guiding and monitoring performance, while a positive organizational culture enhances employee engagement. References are provided to support the findings.

Leadership and Management for Service

Introduction
 Study will include different classical management theories
 It will explain role of leader and manager in organization
 Presentation will review leadership and management styles

Classical management theory
 Fayol management theory: five key functional areas ;
controlling, coordination, planning, organizing and
directing.
 Frederick's management theory: supervisor should give
rewards for the increased productivity of the employees.
 Scientific management theory: Four principle of scientific
management are as follows: science, not the rule of thumb-
replace rule of thumb by applying scientific study of the
task.

Types of organizational culture
 Handy’s culture model explains several kinds of culture in
organization:
 Power culture: higher authorities take all the decisions and they make
rules that are followed by employees.
 Role culture: People are given different roles and they have to
perform it. Employees have good knowledge about allotted work that
assists in performing their work significantly.
 Task culture: Company forma team who can perform a specific task,
people are involved into it those who are able to work on that project
well. WaPila hotel has task culture at workplace.
 Person culture: Employees have trust in own self and they do not
want any kind of supervision.

Role of leader and manager
Role of leader
 Resource utilizer
 Strategies developer
 Supports
 monitor
 Motivator
Role of manager
 Trainer
 Supervisor
 Conflict manager

Review management style
 Wa Pila hotel follows democratic leadership styles. It is a leadership style in which employees can put
their views. It allows workers to participate in decision making process which leads to open
communication between management and employees. This style focuses on team equality therefore
encourages flow of ideas and information where manger provides control and guidance through out
process.
 This leadership style bring people together to their work . Wa pila hotel employees makes a
connection to their team which results in happiness and production. This style promotes the free flow
idea so Wa pila hotel employees share their knowledge and experience which benefits to acquire more
skills which results in increase in productivity which further aids growth of opportunities for mangers

Comparing management and leadership styles
 Autocratic leadership: this style allows a leader to take decision
without consulting anyone. This kind of leader have high power
and authority.
 Democratic leadership: In democratic leadership style it
involves changes in authority and power between manger and
employees to be involved in decision.

Opinion on specific management and leadership style
 Whenever staff turn gets increased then implementation
of democratic leadership style is effective as it assists in
building healthy relationship with employees and
knowing more about their problems. By this way leaders
and take immediate action to resolve them and
controlling over turnover problem of organs ton.
 Persuasive management style is quite effective as
develops open communication which encourages new
ideas so that work can be completed with quality.

Influence of technology on leadership and management
 Technology helps in improving communication between employees and
employers, by this way confusions can get minimized to great extent.
 Technology helps in clear and fast coordination that assist workers in knowing
more about task and performing it well.

Conclusion
 From the above study it can be concluded that leaders have to guide people well
and have to monitor their performance. This may support in leading people well.
 Effective organizational culture aids in enhancing employee engagement and
making workers positive towards the firm.

References
 Beck, J., 2018. Leaders’ characteristics in Online Social Networks: a descriptive
study of online leadership in the SunSmart campaign (Bachelor's thesis,
University of Twente).
 Cox, L. V., 2016. Understanding millennial, Generation X, and baby boomer
preferred leadership characteristics: Informing today’s leaders and followers.