This report provides an overview of hospitality operations, focusing on the sub-departments of room division within the context of the Tower of London Hotel. It examines the roles and responsibilities of key personnel, including the front office manager and executive housekeeper, highlighting their contributions to guest satisfaction and operational efficiency. The report delves into the analysis of linen operations, detailing the different types of linen used and their importance in enhancing the guest experience. Furthermore, it explores yield management strategies, demonstrating how they are employed to maximize revenue through pricing, reservations, and distribution channels. The conclusion summarizes the significance of each department's role in ensuring high occupancy rates and customer satisfaction within the hospitality industry, supported by references to relevant literature.
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