This presentation offers a comprehensive overview of hospitality operations, using the Leonardo Royal London Tower Bridge hotel as a case study. It delves into the key sub-departments of housekeeping, including guest room cleanliness, public area maintenance, laundry, linen management, and lost and found. The presentation outlines the roles and responsibilities of the Front Office Manager and Executive Housekeeper, emphasizing their contributions to guest service and operational efficiency. It further explores linen operations, par levels, and control measures within the housekeeping department. The presentation also covers yield management and revenue management strategies, including group room sales, transient sales, and the impact of food and beverage activities. Tactics for high demand periods are discussed, such as promoting local events and personalizing guest services. The presentation concludes by highlighting the importance of efficient hospitality operations in delivering high-quality services and maximizing revenue.
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