Diploma of Hospitality: Operations Manager Project Analysis

This project examines the role of an operations manager within a hospitality organization providing food and beverage services. It details the expected responsibilities, including monitoring and improving workplace operations, planning and organizing workflow, monitoring and supporting team members, and problem-solving and decision-making processes. The project further explores building business relationships with suppliers/producers, emphasizing effective communication, mutual respect, and flexibility. It outlines the process of sourcing new alcoholic and non-alcoholic beverage suppliers, considering factors such as cost, demand, and brand reputation, and includes examples of potential suppliers. The project also includes a sample contract agreement for beverage supply and concludes with a discussion on performance measurements, such as Key Performance Indicators (KPIs), to evaluate future negotiations and contracts.

HOSPITALITY MANAGEMENT

INTRODUCTION
The operations manager is expected to work with every department of an organization to
ensure the smooth running of activities.
That is, works with Human Resources manager to facilitate flow of human labor in the
production of goods.
works with the Asset Manager to evaluate the status of buildings, facilities, equipment, and
stock.
Operations manager is involved in making decisions on the design and management and
improvement of the operating system

Monitoring and improving workplace
operations
 Monitoring service levels and performance.
 Checking customer reports and review.
 Reviewing feedback from the employees
 Establishing good communication media and networks.
 Innovating new exciting workflows and procedures to negate
boredom

Planning and organizing workflow
 Delegating roles and services
 Developing an organized workflow
 Analyzing duties/tasks based on the work timetable
 Scheduling of employees based on tasks and
provided
 Planning and communicating of methods and
procedures to ensure workflow
 Removal of potential distractions hence tasks are
completed

Monitoring and supporting team members
 Mentor, guide and train staff accordingly to job
roles and requirements
 Monitor team and individual performance against
agreed goals and objectives
 Proactively share information, knowledge, and
experiences with team members
 Creating goals and visions that can be done based
on teamwork
 Allow teams to communicate openly and honestly

Solving problems and making decisions
 There is need to define a problem in terms of
complexity and understanding of its nature.
 Then a priority is given to the immediate problem
that requires the role of the solver.
 Also, the potential causes are well studied, which
leads to identifying alternatives, then the selection
of the best long-term approach follows.
 If the approach is realistic and less risky,
implementation is done;

How do you build business relationships with the
suppliers/ producers?
 Organizations must maintain healthy relationships with producers/ suppliers to enhance
workflow and higher productivity.
 It can be done through effective communication in regards to changes in preferences, mutual
respect, openness between the two entities, and fairness in terms of priority and maintenance
of trust.
 The two entities must be flexible to changes in delivery, product design, and prices.
 There must be payment fulfillments that was agreed upon and flexibility to payment
arrangements due to unforeseen circumstances

Source the services of new alcoholic and non-alcoholic beverage
suppliers/ producers
 Considering the cost and demand for their products.
 The new suppliers for non-alcoholic beverages would be Danone,
Tropicana, Absolut, Starbucks, and Budweiser.
 The alcoholic beverages suppliers would be Heineken, Asahi
Group, and Diageo
 The choice of these suppliers is due to their brand names that
increase the demand for their products,.
 Constant supply of their standard and authentic products and their
ability to offer credit service

Beverage sales and intended forecasts

Contract agreement of supply of beverages
 This Deed of Agreement is made and entered into on 8th day of August 8,
2020
 BETWEENBUFFALO’S CAIRNS OPERATIONS, an international non-
government organization having its Office at SMITHFIELD, represented
by the GROOVEADVOCATESANDCOCA COLA BOTTLERS
COMPANY having its office at CAIRNSQLD THE SUPPLIER
 Whereas BUFFALO’S CAIRNS OPERATIONShas a Project to delivery of
PURCHASE ORDER atSUPPLIER
 And whereas THE PURCHASER is willing to purchase BEVERAGES for
the purposes mentioned above.
 THE SUPPLIER expresses their desire to agree with THE PURCHASER

Conclusion
 Future negations and contracts could be measured by using performance
measurements such as Key Performance Indicators (KPI's), Sales numbers,
delivery information, and record keeping.
 By developing KPI's, which provides an insight into the gaps to be covered, it
would be possible to measure the total revenue generated against the number of
employees.
 A high sales number indicates that the products are doing well in the market, and
more customers are satisfied

References
 "The Importance of effective Supplier Relationship Management." (2013). Retrieved
from https://www.pay4.com/supplier-relationship-management-important/
 Kimberlee, L. (2019, January 28). How to Monitor and Improve Workplace
Operations.Retrieved from
http://smallbusiness.chron.com/monitor-improve-workplace-operations-48158.html
 Lohrey, J. (2017, September 26). How to Plan & Organize Workflow in
Hotels.Retrieved from
https://bizfluent.com/how-7577146-plan-organize-workflow-hotels.html
 McNamara, C. (n.d). Problem Solving and Decision Making (Solving Problems and
MakingDecisions. Retrieved from
https://managementhelp.org/personalproductivity/problem-solving.htm