Personal Skill Audit and Professional Development Plan in Hospitality

Desklib provides past papers and solved assignments for students. This report details a personal skill audit and professional development plan.

1PROFESSIONAL DEVELOPMENT PLAN
Personal Skill Audit and Professional Development Plan of Hospitality Sector
Student’s ID:
University Name:
Author’s Note:

2PROFESSIONAL DEVELOPMENT PLAN
Table of Contents
Introduction......................................................................................................................................3
LO1: Importance of on-going professional development and self-directed learning to enhance
career opportunities and professional identity (P1 & P2)................................................................3
Role of on-going professional development in the organisation.................................................3
Benefits of on-going professional development to the employees and employers.....................3
Importance of on-going professional development and professional skill requirements............4
Employer expectations of professional skills and standards.......................................................4
Own skills and competencies to meet employer expectation of professional skills needed for
the employment within a specific job role...................................................................................5
LO2: Own skills, competencies and diverse learning and development approaches (P3 & P4).....5
Assess abilities, skills and competencies using key methods and techniques.............................5
Range of learning theories, models and approaches to explain professional and personal
development process....................................................................................................................7
Developmental approach to develop personal and professional skills of the job role.................8
PDP to enhance skills and competencies of the work context.....................................................8
Development plan applies with sets outcomes, targets and strategies of training and learning 10
LO4: Range of service industry and transferrable skills for job application (P6 & P7)................10
Mock interview where learner present portfolio of credentials, with an updated CV...............10
Key strengths and weaknesses on the Job interview process and the obstacles with critical
reflection of interview process...................................................................................................11
Conclusion.....................................................................................................................................12
References......................................................................................................................................13

3PROFESSIONAL DEVELOPMENT PLAN

4PROFESSIONAL DEVELOPMENT PLAN
Introduction
In any business organisation, the skill level of the employees is always a decisive factor for the
business success of that organisation. However, the employees of an organisation do not attain
their maximum expertise level right after joining the organisation, which is why the employees
have continuously go through professional developments in order to make themselves more
productive (Marić, 2017). This study will highlight the various aspects of on-going professional
developments for a professional employee, and the various skill requirements in specific
designations of hospitality industry. Moreover, as I am an interior designer in the Bulgari Hotel
in the UK, a professional development plan in the context of my career will be designed. Lastly,
various transferable skills for job applications in the context of a range of service industries will
be assessed.
LO1: Importance of on-going professional development and self-directed learning to
enhance career opportunities and professional identity (P1 & P2)
Role of on-going professional development in the organisation
In this continuously evolving market, the business operations and strategies of the organisations
are constantly changing, and their employees have to continuously develop their professional
skills in order to maintain their professional efficiency level. The primary role of continuous
professional development for the employees is to allow them to match their skills with the
contemporary trends in business operations. As I am an interior designer in Bulgari Hotel UK,
the primary role of continuous professional development in my career is to increase my expertise
and efficiency in organising and managing the staffs and work environment of interior design
department. This will ensure that the overall productivity and operational efficiency of Bulgari
Hotel UK is increased (www.bulgarihotels.com, 2019).
Benefits of on-going professional development to the employees and employers
On-going professional development has many benefits.

5PROFESSIONAL DEVELOPMENT PLAN
 The employers and organisations are increasingly seeking out employees who have the
enthusiasm to learn new skills and enhance their existing skills in order to increase their
productivity.
 Continuously developing own professional skills also increases the chances for
promotion and higher salary package (Nasreen and Odhiambo, 2018). In my case, I
became an experienced interior designer from a novice interior artist due to my on-going
professional development in my interior designing skills and my skill to predict
upcoming popular interior design trends.
 Continuous professional development also increases the adaptability of professional
personnel into a changing business environment (GV, 2018). In my case, my continuous
professional development has allowed me to increase my capability of quickly adapt to
the newer designing techniques and stay competitive.
Importance of on-going professional development and professional skill requirements
For any ambitious professional person, on-going professional development is very important for
him or her, as it allows the person to continuously improve his or her performance efficiency and
increase his or her value as an employee to the business organisations in that particular industry
(Peeters, Sharmahd and Budginaite, 2018). As I continuously develop my skills as an interior
designer, the quality of my designs are also increasing over time, increasing my contribution in
the productivity of Bulgari Hotel, and helping it to remain competitive in the market.
On the other hand, the organisations and employers are always on the lookout for certain
professional skills that are useful for increasing the productivity of their business operations
(Uarije et al., 2017). Naturally, this skill requirement is different for different business industries.
In case of interior design industry, the professional skills that are necessary for a interior designer
to be successful are mostly related to artistic sense and abilities. Paying attention to even the
finest design detail and being able to predict future interior trends are two essential skills that set
an expert interior designer apart from a novice artist.
Employer expectations of professional skills and standards
In any business industry, the business organisations and the employers always have a certain set
of professional skills that they look for in any potential recruits or existing employees (Daly,

6PROFESSIONAL DEVELOPMENT PLAN
2018). The employers also maintain particular standards for the level of these professional skills.
In case of Bulgari Hotel UK, they look for professional people with a standard level of artistic
sense and drawing ability as interior designer for their design department. They also expect a
certain level of interior trend prediction ability from their designers, which allows their design
department to accurately develop popular designs to allow Bulgari Hotel to gain an edge over
their market competitors.
Own skills and competencies to meet employer expectation of professional skills needed for the
employment within a specific job role
As an interior designer, I have a standard level of artistic sense and drawing skills, which allow
me to properly draw the designs of room interiors. My sense of showpiece positioning also
allows me to pick up the most suited arrangements for the rooms of Bulgari Hotel, essentially
increasing its appeal to the customers. Since Bulgari Hotel is a large 5-star hotel, they require
interior designers who are able to design room decorations according to various cultures and
preferences of the different countries. Since I have a good level of knowledge about the various
design and colour preferences of the different countries across the globe, it allows me to design
the rooms in a way that they will be liked by people from any culture. My skills of predicting the
upcoming interior trends is also useful to Bulgari Hotel, as it allows me to design popular interior
decorations for them, which increases the productivity for Bulgari Hotel.
LO2: Own skills, competencies and diverse learning and development approaches (P3 &
P4)
Assess abilities, skills and competencies using key methods and techniques
As corporations, tend to adapt in the fast changing environment, so does the employees too. To
make the work smooth, the HR managers must know it precisely on what skills company’s staffs
have already, or what competencies they lack in general (Brody and Hadar, 2015). Since I am
working in Bulgari hotel, which is regarded as the luxury hotel in UK, it includes large stock of
interior decorations under its chain. For identifying my skills, and competencies, I have
performed a skills audit that would be effective to analyse the development approach in my

7PROFESSIONAL DEVELOPMENT PLAN
chosen organisation. The timeframe that I would attain my skills will be done in 3 months time,
starting from 5th of April and ending it to 4th of July 2019.
Methods/techniques Skills/Abilities Timeframe
Assessing a employee
test
It could be an effective way for assessing my
theoretical knowledge, based on my technical skills. I
would conduct self-assessment practically, so that I
can configure myself to the styles of the clothing and
design being prepared seasonally for Bulgari hotel. I
will work on my realistic goals, so that a timeframe
could be fixed, may be for 5 weeks to complete the
design of interior hotel rooms to be prepared.
5th April to 10th May
2019
Preparing for self-
assessment
It will be induced by sending a personnel questionnaire
that I will fill myself. It will show not only my
capabilities, but also a stage of working with self-
perception. One might not benefit from the subjective
point but a good evaluation will be positive here
(Patton et al. 2015). I can certainly prepare here a
questionnaire to analyse other co-workers about their
abilities that can match my ideas.
13th April to 23rd of
April
Feedback from teams It aligns that there has to be some subject in a team, as
I am incorporating on interior decorators for room that
will fit the company’s outlook to compete with others.
I persist that just relying on others will not work; rather
I have to share my feedback on other’s performance at
will.
28th April to 3rd of
June
Asking for Client
feedbacks
It will incorporate a real-life situation to assess the key
differences and actions to be performed. It could be a
better way, not just to observe how employees work
but also finds in communicating with clients too. As
the interior designer of Bulgari hotel in London, I have
to communicate with client, so that I can find better
opportunity to produce new style of furniture and
5th May to 3rd of July

8PROFESSIONAL DEVELOPMENT PLAN
design accessories with my team.
Table 1: Skills Audit
(Source: Learner)
Range of learning theories, models and approaches to explain professional and personal
development process
Towards effective Personal and professional development, behaviourist approach could prove to
be effective, as the learner responds to stimuli of the environment. The role ideally is to provide
stimuli, so that learner responds the required experience. From the opinion of Driessen and van
Tartwijk (2018), behaviourist approach could be taught with constant task repetition with
feedback made from facilitator. In case, positive feedback will reinforce success while negative
feedback with discourage adverse behaviour (Yumatov et al. 2017). As I am working as a
interior decorator in Bulgari hotel, my association would be to work with effective learning
approach to the newcomers, so that I can apply my knowledge to ensure they are capable to build
the same design, which I want from them in clothing accessories and interior decorations in hotel
rooms. I also tend to emphasize that encouraging with right training will attain the objective of
Bulgari Hotel.
Another theory could be the experiential approach of Kolb that underpin the work for current
adult training providers. Since Kolb devises his four aspects in learning cycle, where experience
is reviewed considerably, and impressions tend to be confirmed. The sequence can be followed
from a person’s life experiences, so that the basis of reflection will encounter in proper learning
environment (Robinson et al. 2016). However, in turn, it becomes assimilated into what is
known, so that a new map can be provided with new experience. Since I am working as an
interior hotel decorator in Bulgari Hotel, I will adapt with my engaging towards key experience
and activities such that I can reflect on my other activities in order to test new design skills in
Bulgari Hotel. I can get to know on what I will develop in future, with innovation in design in
range of furniture accessories and wallpapers to fit in the hotel.

9PROFESSIONAL DEVELOPMENT PLAN
Developmental approach to develop personal and professional skills of the job role
A key development approach that I can subdue towards my job role in Bulgari Hotel could be
gathering knowledge from major sources. As I believe that analysing and recording my key
achievements in a certain timeframe will be good, then I can work through a continuous cycle to
reflect on my experiences and setting long-term goals. A Development approach could be
“Brainstorming technique”, which will work as a problem solving approach to my lateral
thinking (Lyons et al. 2016). By using this method, I can open up new possibilities of working as
an interior decorator to breakdown incorrect assumptions to limit the problems. Analysis and
judgment during the stage will lead to creativity and innovation in my design work. I also know
that exploring solutions will be conventional for me, so that I can be more creative and
personalised on the designs of interior decorations that I create in common for Bulgari Hotel,
UK.
LO3: PDP within work context (P5)
PDP to enhance skills and competencies of the work context
To formulate a Professional Development Plan for my own skills and competencies, a roadmap
is being aligned to understand the availed resources and my strengths on working as an interior
decorator at Bulgari Hotel.
Objectives Skills and
experience
required
Possible
resources
Action taken/Targets Timeline of
4 months
To develop
creativity in
Bulgari Hotel for
becoming a great
fashion designer
Being creative, use
of personalised
skills, experience
gained from
innovative sketches,
Degree program
during college
Laptops,
accessories, pen,
paper, interior
design articles,
and team
member
association
Use a paper or sketch pattern to
turn up into something 3-
dimensional. While looking at the
wallpapers and furniture as an
interior decorator, I need to
understand in my mind that what
I am going to make, if the
garment to be produced is
something extraordinary, and
cultivates no clone done my other
3rd April to
4th of May
2019

10PROFESSIONAL DEVELOPMENT PLAN
competitors in the market.
To produce a
talent of colour
and style on the
interior space of
the hotel rooms
to be produced
Use of coloured
icons so that new
styled interior
decorations is
produced. It also
needs experience of
coloured testing too
(Lyu et al. 2016).
Use of several
coloured
textures that I
can adapt on the
accessories to
produce
extraordinary
fittings in the
room
As previously, I have worked
with lot of interior designers in
other companies but being given
a position in Bulgari Hotel, I
would certainly work with a
“Bold” design where simple
textures on hotel rooms, having
good space of furniture,
wallpapers and textures.
20th April to
14th June
2019
To lead with
determination
and stamina
while working in
Bulgari Hotel
The key skill here is
to be determined
and find myself
suitable to the work
environment. On
given a project, I
need to complete it
in a specified
timeframe.
Major resources
will be working
with team
members, given
us employee
benefits on
working more in
the design items
(Tan et al. 2017)
My role here is working for about
12 hours a day and six days a
week, as the proposal came from
higher authority on new designs
to be launched for a major event.
That’s reason, I am determined in
order to attain something good,
and would try to seek a stable
position later in the company
with my Smart working skills.
3rd of April
to 2nd of
August
2019
To focus well on
a particular idea
and concept in
terms of
development
Skill here is to
remain focused on
the given work, lead
with leadership
skills and problem
solving approach
that company wants
from every member
(Chau and Cheung,
2017).
Work with
SMART Vision
that will adapt
own skills to be
creative and
innovative
As I think that being creative will
be effective to change idea of the
design of interiors in the
company, I tend to work with
good focus on a particular design
item. I decide a list of frames, and
finally decide what actually the
need of the client could be. Since
going with tons of ideas with
embrace nothing, and that could
be the reason, I ignite with major
goals.
5th of April
to 13th of
July 2019

11PROFESSIONAL DEVELOPMENT PLAN
Table 2: Professional Development Plan
(Source: Learner)
Development plan applies with sets outcomes, targets and strategies of training and learning
From the development plan, it can be intended that the outcome have to be focused on designing
the fashion items. I believe that my resources and skills will work in such a way, so that Bulgari
Hotel can find good sustenance during the event to be launched by August. I also tend to adapt
that my problem solving skills that will pioneer in working with a multi-task criterion, so that
being able to work would be efficient. I also try to set a target that I would be quite capable in
achieving those by 4 months time. Here, I do believe that my creativity and innovation will work
effectively towards success of my company and me too.
LO4: Range of service industry and transferrable skills for job application (P6 & P7)
Mock interview where learner present portfolio of credentials, with an updated CV
During this phase, as going for a post of Interior decorator role in Bulgari Hotel, an interview
would be set where the candidate would be asked relative questions, having 3 rounds. The first
round will consist of a Group Discussion, being given a certain topic to discuss. It is being done
to analyse the effective presentation and logical skills of the individual. Next is the written test
where a particular interior design article has to be done, for a hotel room (Tran and Pasura,
2018). The last is the face-to-face interview where relative questions, in terms of personal skills
and capabilities will be asked. The major questions that would be asked could include why you
have decided to choose the interior designer, as a career, or what is the best part that you want to
work in Bulgari Hotel? Some questions will also be asked regarding the activities done in
internship period, to the work ethics required in working with interiors (Jamnia and Pan, 2017).
On given a certain activity, how would you finish by having good coordination with your team?
Moreover, questions will reside about the candidate’s key strengths and weaknesses, along with
the contribution you can make while working in Bulgari Hotel (Desimone and Pak, 2017).
CV
Objective: Making innovative design for a leading interior decorator hotel company

12PROFESSIONAL DEVELOPMENT PLAN
Skills:
 Use of sketching skills
 Creative and innovative design
 Effective communication skills
 Capable for working under large pressure
Professional Experience:
 Drawing rough sketches to make credible interior designs
 Making complete sketch using basic of computer programmes
 Adjusting sketch with lot of interiors and furniture
Fashion Design Training during Internship
 It gave me basic training to be a beginner in interior designer
 Monitoring tasks of sailor in the company
 Offers consultation for the key customers
Key strengths and weaknesses on the Job interview process and the obstacles with critical
reflection of interview process
During the job interview process, my main strength was that I had knowledge-based skills on
technical capability with computer skills and languages. I also had my personal traits that were
quite dependable, and had good problem solving approach to lead as a team player. The major
weakness that I had during the interview process was that I was too much critical for assessing
myself. I was also unfamiliar with the new interior designs that the interviewer asked about the
hotel room decoration of Bulgari Hotel. The major obstacle I faced during my job interview
process that I will little nervous to answer the questions, which were asked to me. In contrast, I
did not assess well my interpersonal skills, being leading as an interior decorator, on the process
that I will design across the hotel living spaces in rooms.