Hospitality Business Tool Kit Activity 4: Communication & Coordination

This report analyzes the hospitality business, focusing on functional roles, communication, coordination, and their impact on overall business performance. It explores the interrelations between departments like front desk, food & beverage, marketing, finance, and customer service, using examples from Durrant Hotel and Ritz London Hotel. The report details different communication, coordination, and monitoring methods, highlighting the importance of oral and written communication, as well as coordination techniques such as mutual adjustment and standardization of skills. It also covers financial performance aspects like sales, purchases, and receipts. The report concludes with recommendations on how effective communication and integration can enhance business performance, emphasizing the significance of face-to-face communication and skill standardization. References to relevant research are also included.

Hospitality business Tool Kit
Activity 4

Table of content
• Introduction
 Exploration of the ways different functional roles in hospitality
field interrelate
 Different communication, co-ordination along with monitoring
methods
 Ways in which methods of communication and integration
enhances overall business performances
• Conclusion

Introduction
There are many type of business in market, hospitality is one out
of them which is widely contributing in improving economy by
generating revenues. Hospitality sector is uses to run a business
and increase profitability effectively.

The interrelations between functional roles of Durrant hotel are as defined:
Front desk and food & beverage: Front desk is the main function where
customer get interact with front desk manager in order to get any
information.
Marketing and finance: In hospitality, marketing function is used to
know the demand of customer which is running in trend, informing
people about new service and product that can help to attain
organizational goals.
Functional roles in hospitality sector and how they
interrelate

Cont..
Food & beverage and customer service: In present
age, this is influencing department which helps
organization and customers to fill their
requirement.

Organisational chart of Ritz London Hotel:
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Different communication, co-ordination along
with monitoring methods
Communication: This is a important factor which is require in all person that
helps to share thoughts and feeling in order to run a business. Oral and written are
two methods which is used to communicate and share the message as efficiently.
Coordination: This is a process where manager and employees be able to
coordinate and carrying their operations smoothly. It is important for organization
maintain a coordination between management and employees so business idea can
be implement properly.

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Monitoring: This is another important activities which is
required identify and assess the business performance so
activities can be performed easily. In Durrant hotel,
employees are hired to provide hotel and food services to
customers so organizational productivity and profitability
can be increase effectively.

Sales – This means a transaction involves sale of good and services to customers
for the purpose of running business and generating revenues.
Purchase – This refers as those transaction which involves purchasing of good in
intention to sale. Herein, organizational has to pay amounts for buying goods
and services.
Receipts – This is a written acknowledgment of something value that has been
transferred to one party to another party.
Managing Financial Performance

Coordination: Coordination is all about arranging resources, putting
things in sequence and making operations run smoothly. Mutual
adjustment, standardisation of skill, direct supervision, work
standardisation and many more are some techniques or methods of
coordination that are applied within food and beverage department of
Ritz London Hotel.
Coordination and integration in hospitality
company

Monitoring: Monitoring is all about collecting, analysing along with
using information for the purpose to track progress of programme or
department towards reaching objectives along with guiding managers
decisions. Performance monitoring is one of monitoring method that
is applied by food and beverage managers of the hotel to inform the
team about actual execution of activities to meet clients for food and
others.
Monitoring methods in hospitality company

It is recommended to Ritz London hotel that communication and
integration methods such as face to face communication and
standardisation of skills influence employees Ritz London Hotel
to coordinate with other departments and share messages that
results in enhancement of overall performances in limited time.
Recommendations and judgments on
how coordination and integration
enhance overall business performance.