Hospitality HR: Performance Management and Development at Savoy Hotel

This report critically analyzes the systematic approach to performance management within human resource development at Savoy Hotel, London. It evaluates the actions required for planning and delivering learning programs for employees, highlighting the importance of new hire orientation, international hourly training, core management training, and onboarding programs. The report also demonstrates an understanding of factors influencing staff engagement, such as career development, flexibility, fair pay, a learning culture, and effective communication. Furthermore, the research explores different leadership traits and styles, including authoritarian and participative leadership, and assesses their suitability for the hospitality industry. This analysis provides insights into Savoy Hotel's strategies for managing and developing its workforce to achieve organizational goals and improve overall performance. Desklib provides access to solved assignments and past papers for students.

Managing and developing
people in the hospitality
industry (Part 2)
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Critically analyse the systematic approach to the performance management process as part of
human resource development.................................................................................................3
Analyse the actions required for planning and delivering learning programmes for the
employees...............................................................................................................................4
Demonstrate your knowledge and understanding about the factors that influence engagement
for staff development..............................................................................................................5
Research about different leadership traits and leadership styles............................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Human resource management refers to the management which is carried out by human
resource of the organisation in order to look over the factors (Hassi, 2019). This is one of the
most essential department of the organisation which plays the role of recruiting and managing
the people in the organisation. They play a major role in terms of performing functions which are
related to developing human resources in the organisation. Human resource manager plays an
important role in hospitality industry as they hire workforce in order to manage the day to day
operations. The hotel that is chosen for this report is Savoy which is based in London, UK. This
report revolves around the approaches that are used by organisation in order to in terms of
managing the performance of the organisation. It also further evaluates the approach of analysing
the planning and delivery programme running within the organisation.
MAIN BODY
Critically analyse the systematic approach to the performance management process as part of
human resource development
Performance management process refers to the process which is carried out in the
organisation in order to develop measures which will help the company in terms of increase their
performance within current business structure (Yao and et. al ., 2019). The management of
Savoy Limited is dynamic and adopts different set of changes in the environment at a very good
pace. The performance of the employee plays an important role in terms of attaining the
objective in hospitality sector. The behaviour shown by the employee in the organisation is one
of the major factor of judging the performance delivered by them. The management of Savoy
Hotel should use a range of arrangement for managing the performance which is delivered in and
by the organisation: Effective selection process- The recruitment process in the organisation should be
effective as the main aim of the department is to employee more and more skilled and
talented people in the organisation. It is essential for the manager of hotel to develop
performance in the organisation to such extent that there is a benchmark which will be
compared with the actual performance (Manning, 2018). Effective selection process in
the organisation ensures that a well performing team is being employed which will
manage the performance of the organisation. The main benefit of this process is that the
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organisation will get skilled people who will deliver good performance in the
organisation. Motivation and leadership- These factors play an important role in terms of increasing
the productivity and performance of the employees towards the achievement of set goals
and objectives. This is one of the most essential aspect of the company that help in
driving efficiency in the work (Uen and et. al., 2018).The manager of Savoy Hotel should
use these factors in the business model of the organisation as it will motivate the
employee to deliver their best quality of services. Effective leadership- Leadership refers to the ability of person in motivating another
person so that the set goals and objectives can be attained within the set timeframe. The
organisation must implement an effective leadership framework in the organisation which
will help in terms of bringing most out of the employees. The manager of Savoy Hotel
should implement new set of leadership strategies which will help in terms of well
managing the people and productivity in the organisation. The manager of Savoy Hotel
would be dealing with employees and further motivating them to attain the set goals and
objectives.
Analyse the actions required for planning and delivering learning programmes for the employees
The management of Savoy Hotel should try to make the employees of the organisation
learn new set of skills which will help in terms of development in the procedure. There are
several types of learning programme that are developed by management in order to learn
advanced skills. It is essential for the organisation as the employees will need to enable different
set of quality learning in the personality. The discussion related to learning program are further
discussed below: New hire orientation programme- The management of Savoy Hotel has developed
several effective programme in the organisation which are centred towards hiring skilled
employees in the business s(Sheehan, Grant and Garavan, 2018). The business of hotel is
to provide the guests with best accommodation services so that they can offer best quality
services. The manager working in the organisation has developed and set a benchmark
which is used in order to evaluate the actual performance with actual one. International hourly training- The framework at which the organisation is currently
operating plays a major role in terms of providing effective training to managers on a
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regular basis. It is essential for the organisation to conduct training sessions in order to
manage the performance of employees who are lacking in terms of proper skills and
knowledge. The manager of Savoy Hotel must develop an effective framework which
will help in giving their best performance which is developed with the effective training
sessions conducted in the organisation. With effective training, the employees can
develop a new set of modern skills which will minimize the efforts and maximize the
output delivered by the employees. Core management training- Management plays an important role in terms of deriving
productivity in the organisation. The goals can easily be attained if the management of
hotel is well qualified and have information and expertise in different areas of hospitality
sector. The managers can further plan and deliver the learning and training programme in
the organisation as they will use different techniques in order to push learning in the
business. Get on board- The learning program of the company will help in terms of managing
internal and external lodging of the company. The management of the company should
develop the program which will help in terms of developing the skills that is required in
the managers (Melissen and Sauer, 2018). The new manager must experience the culture
and tradition which is followed in the current business model.
Demonstrate your knowledge and understanding about the factors that influence engagement for
staff development
It is essential for the manager of Savoy Hotel to focus on different aspects of employee
engagement because it play a major role in developing the work culture of the organisation. The
needs and desire of the employees must be analysed in order to fulfil the objectives that they
hold. This will be treated as one of the major factor which is present in the market and influence
the way employee work in the organisation. Few such factors that impact and influence the
employee engagement are- Career development opportunities- All the employees have different set of goals and
objectives in the life that are essential for development prospects. There are several
employees who are willing to learn new set of skills in order to grow and learn new
things which will help them in terms of professional and personal life. It is essential for
the manager of Savoy Limited to provide the employees working in the organisation with
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immense growth opportunities so that they give their one hundred percent efforts in the
hotel. Flexibility- This plays an important role in terms of increasing the engagement of
employees who are working in the organisation. The employees working in the
organisation must be flexible with the work so that they can provide their attention to the
work. It is essential for the manager of Savoy Hotel to develop effectiveness where they
can provide flexible working in the organisation so that the dynamic factor of the work
can easily be managed. Fair pay of structure- This is one of the biggest factor which directly influence the
process of engagement with the employees working in organisation. It is essential for the
hotel to develop a structure of pay where they pay their employees with a nominal
amount so that they don’t feel demotivated. Savoy Hotel is one of the most luxury hotel
that has a huge customer base and their gross profit margin is also high. The high gross
profit margin of the company allows the hotel in terms of providing the employees with a
good pay (Kandampully, Zhang and Jaakkola, 2018). This is one of the biggest
motivation factor for the employees as they will get the work done in a most effective
manner because of the high pay offered by Savoy Hotel. Adapt a learning- There are different set of dynamic problem which exists in
organisation, these challenges require a dynamic solution so that creative skills can be
used by the employees. The workplace in the respective hotel must have a learning
environment so that new things can be learnt by the employees. The learning culture at
Savoy Hotel will help the employee in terms of attaining different creative skills so that
the best can be delivered by the employees. There are different types of learning
programs that are currently offered by Savoy Hotel in their business model which is
directly related with increasing efficiency of the business. Communication- The framework adopted in the organisation for communicating with the
employees must be effective as communication play a major role in terms of clearing the
roles and responsibilities of employees. This is an effective tool which is used in order to
increase the engagement of employees who are working in the organisation. Usage of
advanced set of technology in the environment will help in terms of bringing effective
communication so that employee interaction can be increased. Communication can only
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be established if the employees and managers have good terms with each other and vice
versa. The employee engagement will automatically increase if an effective
communication is used in the business model.
Research about different leadership traits and leadership styles
There are several types of leadership styles which help in terms of providing direction to the
employees and managers. It further helps in implementing different set of strategies and plan in
the business model (Park and Min, 2020). Savoy Hotel must use the best leadership style which
will help the business in terms of well managing the activities and tasks. The different types of
leadership styles that are there in the environment are discussed below: Authoritarian leadership- This will allow the leader in terms of imposing expectations
and defining the outcomes of the process. A one-person show is another name for this
type of leadership in which the majority of power is in the hands of one singular person.
This is an efficient strategy in which the manager is not looking to dilute or decentralise
the activities and decision making power. In this type of process, the output is less
creative as it gets out from one person’s mind and it is not developed from the
perspective of different people. The advantage of this leadership style is to that it saves
the time that is spent in brainstorming and coming to final set of conclusion.
Disadvantage of this style is that it kills innovation and creativity aspects from the life
hotel. Savoy Hotel has not adopted to this particular leadership style as hospitality
industry requires creative set of ideas from people working in the organisation. This
leadership style is focused on decision making of one person and hence Savoy Hotel do
not use this style in their business model. Participative leadership style- This style is focused on the format of democracy, where
every employee of the organisation has enough power to support the decision making
process. This leadership style is highly focused on supporting the employees in terms of
participating in the process of decision making at Savoy Hotel. The organisation who
wants creative set of ideas must enable this process as it will help in bringing new set of
strategies and methods in the current business model. The major advantage of this style is
that it increases the motivation of employee and it further also increases the concept of
job satisfaction in the employees. The disadvantage of this style is that the process of
decision making becomes time consuming. Savoy Hotel has adopted to this leadership
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style so that they can increase the level of creativity in the operations and processes of the
hotel. This helps the hotel in terms of creating a strong team which is willing to work for
the team and they all work for a common set of goal and objective. Transactional leadership style- This leadership style is focused on motivating the
employees by rewarding them for the work that they have delivered in the organisation.
Transactions between leaders and followers are known as the leadership style which
supports the concept of employee motivation and productivity. Rewarding the employees
for the work that they have delivered in the company plays an important role. In context
of Savoy Hotel, they use this style so that the employees can feel motivated while
working in the business (Hayes, Hayes and Hayes, 2021). The managers must use this
technique in order to increase the motivation of the employees who are working in the
organisation. Rewarding the people who are working in the organisation will help in
terms of appreciation as these people will bring new set of creative ideas next time.
CONCLUSION
From the above report it can be concluded that human resource of the organisation is an
integral part which directly contribute to the completion of objective. A performance
management process must be implemented in the organisation as it helps in increasing the
quality of work that is delivered by the employees. This quality of work can only be delivered to
the customers if the management is willing to attend training programs and they are organising
the training programs for the employees as well. A selection of best training program and
implementation technique will be helpful in increasing the productivity and effectiveness. The
organisation should implement a leadership strategy that goes with the industry in which they are
operating and further they should also use the leadership style that will help them in terms of
achievement of goals and objectives. A leadership style has an impact on different aspects of the
company and hence it must be selected in a way that it delivers the purpose of project.
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REFERENCES
Books and Journals
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry
context: The mediating role of climate for creativity. International Journal of
Contemporary Hospitality Management.
Hayes, D.K., Hayes, J.D. and Hayes, P.A., 2021. Revenue management for the hospitality
industry. John Wiley & Sons.
Jung, H.S. and Yoon, H.H., 2018. Improving frontline service employees' innovative behavior
using conflict management in the hospitality industry: The mediating role of
engagement. Tourism Management, 69, pp.498-507.
Kandampully, J., Zhang, T.C. and Jaakkola, E., 2018. Customer experience management in
hospitality: A literature synthesis, new understanding and research agenda. International
Journal of Contemporary Hospitality Management.
Koc, E. and Boz, H., 2020. Development of hospitality and tourism employees’ emotional
intelligence through developing their emotion recognition abilities. Journal of
Hospitality Marketing & Management, 29(2), pp.121-138.
Manning, L., 2018. The value of food safety culture to the hospitality industry. Worldwide
Hospitality and Tourism Themes.
Melissen, F. and Sauer, L., 2018. Improving sustainability in the hospitality industry. Routledge.
Murphy, K and et. al., 2018. A review of high performance work practices (HPWPs) literature
and recommendations for future research in the hospitality industry. International
Journal of Contemporary Hospitality Management.
Park, J. and Min, H.K., 2020. Turnover intention in the hospitality industry: A meta-
analysis. International Journal of Hospitality Management, 90, p.102599.
Peters, M., Kallmuenzer, A. and Buhalis, D., 2019. Hospitality entrepreneurs managing quality
of life and business growth. Current Issues in Tourism, 22(16), pp.2014-2033.
Pham, N.T., Tučková, Z. and Jabbour, C.J.C., 2019. Greening the hospitality industry: How do
green human resource management practices influence organizational citizenship
behavior in hotels? A mixed-methods study. Tourism Management, 72, pp.386-399.
Segovia-Pérez, M and et. al., 2019. Incorporating a gender approach in the hospitality industry:
Female executives’ perceptions. International Journal of Hospitality Management, 76,
pp.184-193.
Sheehan, M., Grant, K. and Garavan, T., 2018. Strategic talent management: A macro and micro
analysis of current issues in hospitality and tourism. Worldwide Hospitality and
Tourism Themes.
Uen, J.F and et. al., 2018. Supervisory mentoring and newcomer innovation performance in the
hospitality industry. International Journal of Hospitality Management, 73, pp.93-101.
Yao, S and et. al., 2019. Effectiveness of error management training in the hospitality industry:
Impact on perceived fairness and service recovery performance. International Journal of
Hospitality Management, 79, pp.78-88.
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