BHM312 Placement Report: Reflective Analysis of Housekeeping Role

This placement report provides a detailed analysis of a student's experience within a hospitality setting, specifically focusing on the role of a housekeeper. The report begins with an introduction to the profession and the challenges faced, followed by an overview of the organization, including its industry, management structure, and financial aspects. The core of the report centers on the individual's responsibilities as a housekeeper, detailing cleaning, maintenance, and laundry tasks. It then reviews the managerial structure and the organization's culture, including communication, teamwork, and the behavior of employees at different levels. The report also assesses the role of frontline leaders and the challenges they face. The student's experience and overall assessment of the organization are provided in the conclusion, along with references to relevant academic sources. The assignment was part of the Bachelor of Hospitality Management course (BHM312) during Semester 2 of 2018, and it required reflective journals and responses to other students' journals.

Running head: PLACEMENT REPORT
Placement Report
Name of the Student
Name of the University
Author Note

1PLACEMENT REPORT
Introduction:
A brief introductory overview of the profession and the impact of the usual challenges
that professionals face in the industry. Along with this the general point of view regarding the
workplace culture with specific focus on the points like working environment, group culture,
work time characteristics and work life balance will be in this section (Alvesson &
Sveningsson, 2015).
Organization Overview:
The general overview of the organization with precise focus on the industry it
operates, the management structure, the financial briefings, the areas of operation will be
discussed in this part (Home, hotels, hotels, Brisbane & Hotel, 2018).
Individual Responsibility:
In this section, information regarding the individual’s operations will be stated and in
this case the operational activities of a housekeeper will be discussed. Along with this, the
detailed description on the responsibilities of a housekeeper like cleaning, maintenance,
laundry will be described (Joshi, 2016).
Review of the Managerial structure:
In this section, a discussion on the structure of the management will be stated and the
impact of the concerned department in the organization will be described.
Culture of the Organization:
In his section a detailed discussion on the working culture of the organization along
with different specific focus on the communication between the employees at different levels
of the management, the team work characteristics will be specified (Hogan & Coote 2014).

2PLACEMENT REPORT
Along with this the description on the behaviour of the co-workers in case of dividing the
work pressure or in managing situational faults of the other co-workers will also be specified
in this section (Huczynski, Buchanan & Huczynski, 2013). The behaviour of the senior level
employees and trainees in training will also be acknowledged in this section.
Apart from this a critical analysis on the role of the frontline leaders in the
organization, challenges that they face, the skills that they need to overcome these challenges
and the approach they take in communicating with others will also be assessed in the report
(Ulrich, Lavandero & Early, 2014).
Conclusion:
A concluding paragraph will include an overall assessment of the aspects of the
organization mentioned above and it will also provide the experience of the individual in the
concerned organization.

3PLACEMENT REPORT
References:
Alvesson, M., & Sveningsson, S. (2015). Changing organizational culture: Cultural change
work in progress. Routledge.
Hogan, S. J., & Coote, L. V. (2014). Organizational culture, innovation, and performance: A
test of Schein's model. Journal of Business Research, 67(8), 1609-1621.
Home, hotels, hotels, Brisbane, N., & Hotel. (2018). Novotel Brisbane. Retrieved from
https://www.accorhotels.com/gb/hotel-1749-novotel-brisbane/index.shtmlv
Huczynski, A., Buchanan, D. A., & Huczynski, A. A. (2013). Organizational behaviour (p.
82). London: Pearson.
Joshi, S. (2016). To Study the Relationship Between Ergonomics & Efficiency of the
Housekeeping Employees at Workplace. Atithya: journal of Hospitality, 2(1), 37-42.
Ulrich, B., Lavandero, R., & Early, S. (2014). Leadership competence: perceptions of direct
care nurses. Nurse Leader, 12(3), 47-50.