SITTTSL002: Accessing & Interpreting Product Information in Tourism

This assignment solution for SITTTSL002, a unit within the Advanced Diploma of Hospitality Management, focuses on accessing and interpreting product information relevant to the tourism and hospitality industry. The assignment covers key concepts such as industry jargon, risk assessment in holiday planning, factors influencing product pricing, and various sources of product information including printed and digital media. It also delves into commercial agreements, product-specific information for hotels, car rentals, and cruises, along with practical application through a scenario involving a travel agency booking for a client. Furthermore, the assignment addresses the importance of continuous product knowledge updates, current technologies used for tourism information, and effective communication with colleagues and suppliers. The solution emphasizes teamwork, financial service reforms, and professional standards within the tourism industry.

Assessment Submission Sheet
Course SIT60316 - Advanced Diploma of Hospitality Management
Unit Code SITTTSL002
Unit Name Access and interpret product information
Assessor
Name
Student
Name
Student ID
Date Due
Please read and sign this assessment coversheet and submit it together with your assessment to
your Assessor by the due date.
Student Declaration
 I declare that the work submitted is my own, and has not been copied or plagiarised from
any person or source.
 I have read the Plagiarism Policy and Assessment Appeal and Reassessment Policy in
the Student Handbook and I understand all the rules and guidelines for undertaking
assessments.
 I understand that by typing my full name in the student field this is equivalent to a hand-written
signature.
 I give permission for my assessment material to be used for continuous improvement purposes.
Student
Signature
Date
Submitted
Assessor Use Only
Assessment Items
Task 1 Short Answers S NS
Task 2 S NS
Final Result for this unit C N
Y
C
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of
my result. I am also aware of my appeal rights.
Assessor Declaration: I declare that I have
conducted a fair, valid, reliable and flexible
assessment with this student, and I have provided
appropriate feedback
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T:
Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this project.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory responses to all the questions.

Assessment 1
Your task: Answer the questions below.
1. What is industry jargon?
Ans: Industry jargon is industry term that denote one specific industry and its particular terminology.
2. Explain in full what the following industry jargon means: QF23 23JUN BNE/LAX 2345/0700 + 1
Ans: In hospitality jargon simply means ADR (Average Daily Rate) that denote terminologies
3. What are 3 x general risks we need to take into account when organising customers holidays?
 Health and issue: COVID-19 is best example.
 Natural disaster: natural calamity at the destination can become the biggest risk.
 Wars and terrorism: unsafe place for holiday can lead to loss of life due to war and terrorism.
4. Give two examples of why products and services may increase in price.
Level of demand: high demand of product and service will increase price.
Economic crises: due to economic unstability, price of product and service is impacted and become
high in the market.
5. List five sources where you can find product information.
Social media: social media is one of the best platform to gathering product information.
Magazine and article: product specification can be seen in magazine and online article.
Newspaper: newspaper is one of the easiest access where product information is displayed.
Company's website: official website of company provide all nesscary information that required by
customer (Karl and et.al., 2020).
Friends and family: advice of friends and family become very important when it comes to gathering
information for product and service.

6. Name 3 printed sources of material widely used in the travel industry.
Leaflet: leaflet is one of the most effective printed source of material used in travel industry to
information.
Brochures: brochures can be used in travel industry as attraction for event or sport.
Poster: poster allow travel business to show important information and help in attracting customer.
7. What do you need to keep in mind when using printed sources of information?
Right message: right message is most important thing which need to be keep in mind when using
source of information because one wrong word can distoyed whole effectiveness of print material,
for example false advertising will impact customer towards company (Pencarelli, 2020).
8. You work in a retail travel agency. You have received the following requests from Customers.
List in the second column 2 x sources of information that will assist you with each request.
Customer wants times of flights from Brisbane to
Auckland
11:00 am — 5:05 pm
Cost of car hire in New Zealand Standard SUV $13/day
Tickets to the Australian Open Ground passes approx. $50
Australian passport holder needing visa
information on Vietnam
Yes! Australian citizen required to apply for visa.
9. What are the three different sectors within the tourism industry, and what products and
services do they sell?
Sector Products and Services Offered
1 Hotel sector: Accommodation and food and beverage.
2. Transportation: Transportation of goods across different nation.
3 Sport tourism: traveling with the purpose of participating in the sport or to
entertain these events (Hensher and Stopher, 2021).
10. Why do we need to have product information to sell holidays?
Ans. Product information play vital role when it comes to selling of holiday, because this allow guest to
analyze which type will suite them best and set according to their budget on travelling (Wong 2019).

11. Provide a definition for each of the following terms:
Allotment: allotment means appointing something or sharing and file or information.
BSP: Bank Settlement Plan
Voucher: Voucher is small paper that entitles a discount.
Principal: Principal is important that denote some important thing.
AFTA: ASEAN Free Trade Area for Southeast Asian nation that support local.
Package: Package is kind of offer that include certain other things.
Nett fare: Nett fare is airline service that provide fare ticket.
Wait list: Wait list is waiting list that means customer have to wait for something.
CRS: CRS is Corporate Social Responsibility.
Terms and condition: terms and condition is policy of the company which customer have to follow.
12. What are two-time constraints you need to be aware of when accessing information for
your customers?
Ans- (i) Focus over the quality of time one have with their consumers.
(ii) Setting an agenda
13. Describe two common commercial agreements entered into between two tourism companies.
Ans- (i) Tour participant agreement
(ii)Host agency agreement

14. List 3 examples for specific product information which typically would be required on each of
the following products.
Product 3 Specific Product Examples for each
Hotel  Staying in a hotel.
 Meals
 Recreational and rehabilitative services
Car hire  Global positioning system
 Entertainment system
 Portable WI-Fi
Cruise  Video arcades
 Driving ranges
 Poolside movie screens
15. Using the hotel costing information below, answer the following questions:
Happy Holiday
Hotel
15 Jan – 01
Dec
Adults 1 night 5 nights 7 nights
1 bed standard 1 to 2 160.00 510.00 710.00
2 bed deluxe 1 to 4 210.00 810.00 1070.00
02 Dec – 14
Jan
1 bed standard 1 to 2 190.00 620.00 840.00
2 bed deluxe 1 to 4 240.00 930.00 1140.00
Max room
capacity 1
bedroom – 3
bedroom - 5
Children
years free in
existing bedding
Extra adults
per person per
night
Deposit – one-
night deposit
required to hold
booking
Cancellation
penalties –
50%
cancellation
charged if
cancelled
inside 7 days
of arrival
Full refund if
cancelled

outside 7 days
of arrival
a. How many people can fit into the 1 bed standard room?
Ans- 1 to 2
b. What is the cost for three people, staying 5 nights in a 1 bed standard room in March?
Ans- 510
c. What is the cost for the same people, if they chose a 2 bed deluxe room?
Ans- 810
d. If they booked the 2 bed deluxe, how much deposit is due?
Ans- 210
e. If they cancelled the booking the day prior to departure how much would
they be refunded?
Ans- 105
16. What are three types of folders you could create to record and store product information?
Ans- (a) Side tab
(b) Top tab
(c) 2 tabs

17. Why do you need to continuously update your knowledge of product features?
Ans- This will allows an individual to present their benefits persuasively and accurately.
18. List 7 ways you can update your product knowledge.
Ans- (a) Offer hand on experience
(b) Encourage both conventional and creative information
(c) Utilize micro-learning
(d) Focus over consumer requirements
(e) Offer incentives
(f) Hold out of office training
(g) Provide appropriate opportunities to practice
19. Explain two current technologies customers use for tourism information.
Ans- Mobile technology
Virtual assistance
20. Provide 2 examples how you could share product information with your work colleagues.
Ans- With the help of training sessions
Making all the material accessible
21. What is communication? How does this occur and why is it so important when talking with suppliers and work
colleagues?
Ans- Communication is a way through which information has been transferred from one
individual to another with the help of symbols, behavior, signs, etc. It occurs when sender
expresses their emotions, generate an idea or sense required for communication. It is significant
in order to minimize misunderstandings and thus enhances work efficiency.
22. What is teamwork, and what are some characteristics of a good team member?

Ans- Teamwork is a collective effort of group in order to achieve common goal. The
characteristics include the member should be highly committed, engaged, active listener,
communicate effectively, flexible enough to adopt changes and lend as a helping hand for
others.
23. List 4 elements which are covered by the financial services reform act.
Ans- (a) Single statutory regime for financial product disclosure.
(b) Harmonized approach to licensing of financial service providers
(c) licensing of financial markets
(d) Providing clearing and settlement facilities

Task 2
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all three components of the scenarios below to achieve competence.
Your trainer will provide you with instructions for time frames and dates to complete this .
Once completed, carefully read the responses you have provided and check for completeness. Your
trainer will provide you with feedback and the result you have achieved.
1. All tasks and quotations must be typed to a professional manner and reflect the common
standards in the Tourism Industry.
2. You are to include a bibliography with all websites and resources used.
3. For any comparisons you may use the attached template.
4. All dates for travel and requirements will occur in six months time following your assessment date
– to provide you with a guide.
The Checklists at for each scenario provide an overview of details you need to provide for each
scenario.
To be deemed competent you will need to successfully demonstrate the following:
You must:
Research and provide the information for the three scenarios.

Assessment 2
Scenario 1:
You work as a Junior Consultant at Total Travel. You are responsible for Domestic bookings within
Australia.
Your Manager has advised that you need to research a holiday for a valued Customer of the office,
Mr. Peter Connors. He will be coming into the office tomorrow to obtain a quote for Sydney.
Your Manager would like you to research the products for Mr. Connors. Ensure you obtain your
costing information from a Tourism Wholesaler such as Sun lover Holidays or Octopus Travel. For
general information you can use any source of information including travel brochures and review
sites.
Mr. Connors is departing 6 months from now.
Flights: 2 Tickets BNE – SYD on the 15th for Mr. Peter Connors and his wife
Prudence. The Connor’s would prefer the first available flight departure.
3 Tickets SYD – BNE on the 28th for Peter, Prudence and Mrs. Madison
Connors, Peter’s 76-year-old mother. They are seeking the cheapest
available airfare and a flight around lunchtime.
Coach: 1 coach ticket from Coolangatta to Sydney for Mrs. Madison Connors
departing on the 18th.
Hotel: Triple Share at a 3-4-star hotel in the central city area of Sydney.
From the 15th to the 28th
Car Hire: Four Door Small Auto Sedan
Pick up Sydney airport 15th
Drop off Sydney Airport 28th
Preferably with Hertz
Travel Insurance: All three passengers (show your calculations)
Activities: Sydney Harbour Cruise – 20th
One-day coach trip to the Blue Mountains – 22nd
Tickets to a musical show or play – Mid way through stay
Please quote for all three travelers
Instructions:
1. Flights – Compare the prices for Qantas, Virgin and Jetstar. Also advise the cost for
baggage, and the fees involved to change the booking. Summarise the information for the
three airlines in a table.
Qantas Virgin Jetstar
Price $188.50 $57.30 $72.35
Cost for baggage $30 per kg $60 per kg AUD $15 per kg
Fees for change $75 $80 $60
Summary: from above details, it is clear that Jetstar is offering better deal to Mr Petter
Connors.
2. Coach – Compare the prices for two different coach companies operating the Gold Coast to
Sydney service. Information is required on the Company name, journey time, and refreshment
stop information, prices and cancellation policy. Summarise the information in a table.
Palmer's coaches Group transport Australia