SITTTSL002 - Accessing and Interpreting Product Information - AIC

This assignment solution for SITTTSL002, Access and Interpret Product Information, covers key aspects of the hospitality and tourism industry. It includes definitions of industry jargon, risk assessment in organizing customer holidays, factors influencing price increases, and various sources of product information, including printed and digital media. The assignment also addresses the importance of accurate product information for selling holidays, defines key terms like allotment, BSP, voucher, and nett fare, and explores time constraints and commercial agreements within the tourism sector. Furthermore, it provides practical examples of product information required for hotels and car rentals, alongside methods for recording, storing, and updating product knowledge. The solution emphasizes the role of technology in accessing tourism information, the significance of effective communication and teamwork, and the elements covered by the financial services reform act. The assessment includes a scenario-based task requiring the research and provision of holiday information for a customer, encompassing flights, accommodation, car hire, and activities.

Assessment Submission Sheet
Course SIT60316 - Advanced Diploma of Hospitality Management
Unit Code SITTTSL002
Unit Name Access and interpret product information
Assessor
Name
Student Name
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Date Due
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Task 2 Assignment S NS
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Assessor’s Final Comments

Task 1
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all questions to achieve competence. Your trainer will provide you with
instructions for time frames and dates to complete this project.
To be deemed competent you will need to successfully demonstrate the following:
You must submit:
Satisfactory responses to all the questions.

Assessment 1
Your task: Answer the questions below.
What is industry jargon?
Response
Industry jargon is industry term that denote one specific industry and its particular terminology
Explain in full what the following industry jargon means: QF23 23JUN BNE/LAX 2345/0700 + 1
Response
In hospitality jargon simply means ADR (Average Daily Rate) that denote terminologies
What are 3 x general risks we need to take into account when organising customers holidays?
Response
1. Health and issue: COVID-19 is best example
2. Natural disaster: natural calamity at the destination can become the biggest risk
3. Wars and terrorism: unsafe place for holiday can lead to loss of life due to war and terrorism
Give two examples of why products and services may increase in price.
Response
1. Level of demand -high demand of product and service will increase price
2. Economic crises: due to economic unstability, price of product and service is impacted and become
high in the market
List five sources where you can find product information.
Response
1. Social media: social media is one of the best platform to gathering product information
2. Magazine: product specification can be seen in magazine
3. Newspaper: newspaper is one of the easiest access where product information is displayed
4. Company's website: official website of company provide all nesscary information that required by
customer (Karl and et.al., 2020
5. Article: product specification can be seen in online article
Name 3 printed sources of material widely used in the travel industry.

Response
1. Leaflet: leaflet is one of the most effective printed source of material used in travel industry to
information
2. Brochures: brochures can be used in travel industry as attraction for event or sport
3. Poster: poster allow travel business to show important information and help in attracting customer
What do you need to keep in mind when using printed sources of information?
Response
Right message: right message is most important thing which need to be keep in mind when using
source of information because one wrong word can distoyed whole effectiveness of print material, for
example false advertising will impact customer towards company (Pencarelli, 2020)
You work in a retail travel agency. You have received the following requests from Customers. List in the
second column 2 x sources of information that will assist you with each request.
Customer wants times of flights from Brisbane to
Auckland
11:00 am — 5:05 pm
Cost of car hire in New Zealand Standard SUV $13/day
Tickets to the Australian Open Ground passes approx. $50
Australian passport holder needing visa
information on Vietnam
Yes! Australian citizen required to apply for visa
What are the three different sectors within the tourism industry, and what products and services do they
sell?
Sector Products and Services Offered
1. Hotel sector Accommodation and food and beverage
2. Transportation Transportation of goods across different nation
3. Sport tourism traveling with the purpose of participating in the sport
or to entertain these events (Hensher and Stopher,
2021).
Why do we need to have product information to sell holidays?
Response
Product information play vital role when it comes to selling of holiday, because this allow guest to
analyze which type will suite them best and set according to their budget on travelling (Wong 2019).

Provide a definition for each of the following terms:
Response
Allotment
allotment means appointing something or sharing and file or information
BSP
Bank Settlement Plan
Voucher
Voucher is small paper that entitles a discount
Principal
Principal is important that denote some important thing
AFTA
ASEAN Free Trade Area for Southeast Asian nation that support local
Package
Package is kind of offer that include certain other things
Nett fare
Nett fare is airline service that provide fare ticket
Waitlist
Wait list is waiting list that means customer have to wait for something
CRS
CRS is Corporate Social Responsibility
Terms and Conditions
terms and condition is policy of the company which customer have to follow
What are two-time constraints you need to be aware of when accessing information for your customers?
Response
1. Focus over the quality of time one have with their consumers
2. Setting an agenda
Describe two common commercial agreements entered into between two tourism companies.
Response
1. Tour participant agreement
2. Host agency agreement
List 3 examples for specific product information which typically would be required on each of the following
products.

Product 3 Specific Product Examples for each
Hotel Staying in a hotel.
Meals
Recreational and rehabilitative services
Car hire Global positioning system
Entertainment system
Portable WI-Fi
Cruise Video arcades
Driving ranges
Poolside movie screens
Using the hotel costing information below, answer the following questions:
Happy Holiday Hotel
15 Jan – 01
Dec
Adults 1 night 5 nights 7 nights
1 bed standard 1 to 2 160.00 510.00 710.00
2 bed deluxe 1 to 4 210.00 810.00 1070.00
02 Dec – 14
Jan
1 bed standard 1 to 2 190.00 620.00 840.00
2 bed deluxe 1 to 4 240.00 930.00 1140.00
Max room capacity 1 bedroom – 3 2 bedroom - 5
Children 0 – 12 years free in existing bedding
Extra adults $30 per person per night
Deposit – one-night deposit required to hold booking
Cancellation penalties – 50% cancellation charged if cancelled inside 7 days of
arrival
Full refund if cancelled outside 7 days of arrival
How many people can fit into the 1 bed standard room?
What is the cost for three people, staying 5 nights in a 1 bed standard room in March?
What is the cost for the same people, if they chose a 2 bed deluxe room?
If they booked the 2 bed deluxe, how much deposit is due?
If they cancelled the booking the day prior to departure how much would they be refunded?
a. 1 to 2
b. 510
c. 810
d. 210
e. 105

What are three types of folders you could create to record and store product information?
Response
1. Side tab
2. Top tab
3. 2 tabs
Why do you need to continuously update your knowledge of product features?
Response
This will allows an individual to present their benefits persuasively and accurately
List 7 ways you can update your product knowledge.
Response
1. Offer hand on experience
2. Encourage both conventional and creative information
3. Utilize micro-learning
4. Focus over consumer requirements
5. Offer incentives
6. Hold out of office training
7. Provide appropriate opportunities to practice
Explain two current technologies customers use for tourism information.
Response
1. Mobile technology
2. Virtual assistance

Provide 2 examples how you could share product information with your work colleagues.
Response
1. With the help of training sessions
2. Making all the material accessible
What is communication? How does this occur and why is it so important when talking with suppliers and
work colleagues?
Response
Communication is a way through which information has been transferred from one individual to
another with the help of symbols, behavior, signs, etc. It occurs when sender expresses their emotions,
generate an idea or sense required for communication. It is significant in order to minimize
misunderstandings and thus enhances work efficiency
What is teamwork, and what are some characteristics of a good team member?
Response
Teamwork is a collective effort of group in order to achieve common goal. The characteristics include
the member should be highly committed, engaged, active listener, communicate effectively, flexible
enough to adopt changes and lend as a helping hand for others
List 4 elements which are covered by the financial services reform act.
Response
1. Single statutory regime for financial product disclosure
2. Harmonized approach to licensing of financial service providers
3. licensing of financial markets
4. Providing clearing and settlement facilities

Task 2
Assessment Instructions
This is an individual assessment. If you need help understanding any questions, ask your assessor to
explain.
Procedure
You are required to address all three components of the scenarios below to achieve competence. Your
trainer will provide you with instructions for time frames and dates to complete this assignment.
Once completed, carefully read the responses you have provided and check for completeness. Your trainer
will provide you with feedback and the result you have achieved.
All tasks and quotations must be typed to a professional manner and reflect the common standards in the
Tourism Industry.
You are to include a bibliography with all websites and resources used.
For any comparisons you may use the attached template.
All dates for travel and requirements will occur in six months time following your assessment date – to
provide you with a guide.
The Checklists at for each scenario provide an overview of details you need to provide for each scenario.
To be deemed competent you will need to successfully demonstrate the following:
You must:
Research and provide the information for the three scenarios.

Assessment 2
Scenario 1:
You work as a Junior Consultant at Total Travel. You are responsible for Domestic bookings within
Australia.
Your Manager has advised that you need to research a holiday for a valued Customer of the office, Mr.
Peter Connors. He will be coming into the office tomorrow to obtain a quote for Sydney.
Your Manager would like you to research the products for Mr. Connors. Ensure you obtain your costing
information from a Tourism Wholesaler such as Sun lover Holidays or Octopus Travel. For general
information you can use any source of information including travel brochures and review sites.
Mr. Connors is departing 6 months from now.
Flights: 2 Tickets BNE – SYD on the 15th for Mr. Peter Connors and his wife
Prudence. The Connor’s would prefer the first available flight departure.
3 Tickets SYD – BNE on the 28th for Peter, Prudence and Mrs. Madison
Connors, Peter’s 76-year-old mother. They are seeking the cheapest
available airfare and a flight around lunchtime.
Coach: 1 coach ticket from Coolangatta to Sydney for Mrs. Madison Connors
departing on the 18th.
Hotel: Triple Share at a 3-4-star hotel in the central city area of Sydney.
From the 15th to the 28th
Car Hire: Four Door Small Auto Sedan
Pick up Sydney airport 15th
Drop off Sydney Airport 28th
Preferably with Hertz
Travel Insurance: All three passengers (show your calculations)
Activities: Sydney Harbour Cruise – 20th
One-day coach trip to the Blue Mountains – 22nd
Tickets to a musical show or play – Mid way through stay
Please quote for all three travelers
Instructions:
1. Flights – Compare the prices for Qantas, Virgin and Jetstar. Also advise the cost for baggage,
and the fees involved to change the booking. Summarise the information for the three airlines in a
table.
2. Coach – Compare the prices for two different coach companies operating the Gold Coast to
Sydney service. Information is required on the Company name, journey time, and refreshment stop
information, prices and cancellation policy. Summarise the information in a table.
3. Car hire – The Customer has requested Hertz Car hire. Advise the total cost for the car, the
inclusions, excess amount, additional excess waiver insurance available, car type, number of bags
and number of people who can fit in the car.
4. Hotel – Research the hotel as requested in Sydney. Come up with two options for Mr.Connors.
Summarise the information in a table. Include hotel name, address, hotel facilities, star rating and
bedding configuration in the room. Also go to Trip Advisor and advise what the reviews are like on
your chosen hotels.
5. Travel insurance – obtain a quote on travel insurance. Include the cost, Company, policy type
and main inclusions of the policy. Also include a summary of the major points covered by the
financial services guide.
6. Blue Mountains Tours –Research a day tour to the Blue Mountains. Summarise the Company
name, tour name, tour inclusions, cost, points of interest and if hotel pick up and drop off is included.

7. Sydney Harbour Cruise – Research two options for the Sydney Harbour Cruise, one including
lunch and one with no meals. In a table summarise the Company name, the Cruise name, inclusions,
departure time and duration of the cruise.
8. Show – Mr. Connors would like to know all the current shows, musicals and events that will be on
in Sydney in 6 months time.
9. Technology – Mr. Connors would like you to advise if he can use his mobile phone for any check
in procedures with the companies you have chosen. He also wants any information on useful apps
he could download on his iphone for the holiday.
10. Folder – Prepare a folder including all your options, choices and information gathered for
Mr.Connors.
11. Communication – Your manager advises you that a Reservation Agent (Mary Smith) who works
for Sunlover Holidays has just returned from Sydney. Compose an email to Mary to ask her opinion
on a Sydney hotel that would suit your Customers. Include a copy of the email in your folder.
12. Payment details – Mr. Connors would like a summary of the payment requirements for all the
services quoted. (When payments are required by)
13. Bibliography – Include a bibliography with all information sources listed.
Flights – Compare the prices for Qantas, Virgin and Jetstar. Also advise the cost for baggage, and
the fees involved to change the booking. Summarise the information for the three airlines in a table.
Qantas Virgin Jetstar
Price $188.50 $57.30 $72.35
Cost for baggage $30 per kg $60 per kg AUD $15 per kg
Fees for change $75 $80 $60
Summary: from above details, it is clear that Jetstar is offering better deal to Mr Petter
Connors.
Coach – Compare the prices for two different coach companies operating the Gold Coast to Sydney
service. Information is required on the Company name, journey time, and refreshment stop
information, prices and cancellation policy. Summarise the information in a table.
Palmer's coaches Group transport Australia
Journey time 1 day Approx. 1 day
Price AUD $125 AUD $130
Cancellation One day cancellation policy Same day cancellation policy
Car hire – The Customer has requested Hertz Car hire. Advise the total cost for the car, the
inclusions, excess amount, additional excess waiver insurance available, car type, number of bags
and number of people who can fit in the car.
Hertz car hire