Premier Inn: Job Descriptions, Advertisements, and Interview Design

This report explores managing and developing people within the hospitality industry, focusing on Premier Inn as a case study. It details the creation of a job description and person specification for a management trainee position, followed by the design of a job advertisement. The report includes interview questions tailored for the management trainee role and reflects on the learning experience through Gibbs' reflective model, covering aspects like description, feelings, evaluation, analysis, conclusion, and action plan. The conclusion emphasizes the importance of effective management in hospitality and the use of reflective models for personal and professional development. Desklib provides access to similar solved assignments and past papers for students.

Managing and
Developing People in
the Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Establish knowledge and understanding about an individual specification and a job description
from any of the management position in a selected Hospitality organisation.................................3
Job Description for a management trainee.............................................................................3
Person Specification...............................................................................................................4
Design a Job Advert in a local newspaper for any of the Hospitality position from
a selected Hospitality firm..............................................................................................................5
Job Advertisement for Management trainee...........................................................................5
Interview questions, for the management position written a
Job description and a person specification......................................................................................6
Reflect the experience and learning about the following: Design of job description
and person specification, creation and design of Job advert and interview questions....................6
Gibbs Model of Reflection:....................................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and journals...............................................................................................................10

INTRODUCTION
Hospitality industry is accountable for giving all the prime services like food and
accommodations in places like hotels, resorts, theme park and many more. A proper management
is an essential task to accomplish success which is not only affecting the total operations of an
organisation but it is also reflecting a good detail that will go for making all the experience of
visitors an unforgettable one. Premier Inn has been chosen as base hotel which is the UK's
largest brand in hotel industry founded by Whitbread in 1987. It is operating in various places
such as city centre, airports with several facilities like gym, swimming pool and many more. This
file covers knowledge, understanding, purpose for the management of people and various
techniques of recruiting and selection in the hospitality firm (Ferreira, Morais and Brothers,
2019). This will also cover procedure of performance management as a part of HR department,
activities needed for planning and delivering and factors that affect the engagement for staff for
the growth in a chosen hotel.
MAIN BODY
Establish knowledge and understanding about an individual specification and
a job description from any of the management position in a selected
Hospitality organisation.
Job Description for a management trainee
Job description is all about a formal document which shows the general responsibilities
and duties which is required to be performed at a particular place (Jia and Dervin, 2021). The job
description for the position of management trainee in the human resource department in a chosen
hospitality industry is given below:
JOB DESCRIPTION
Job Title: Management trainee
Job summary: The management trainee is having the responsibility of completing all the
assigned tasks, learn to handle all the disputes, to attend all the meetings, and taking care of all
the consumers or visitors in the hotel.
Responsibilities:
 To evaluate and monitor all the working performance and progress.

 To collaborate with the managers for a planning of working result for the firm.
 Helping in the procedure of growing the policies, performance objectives.
 To gain the experience by working and taking the knowledge in various other
departments also of the firm like sales, marketing, catering server and many more.
 To handle all the complaining related to the guests.
 To monitor and maintain inventories related to food and beverages. To fulfil all the needs related to the staff.
Qualification:
 Bachelor's degree or fresher in business, management or a related field.
 Require flexibility and multi-tasking as no day is similar in the hospitality firm. Basic knowledge about the management related to the hospitality industry.
Skills:
 Good communication skills
 Ability to work in a team
 Multi-tasking as an individual should have all the knowledge related to all the tasks in
the hotel industry.
 Time management skill
Person Specification
Essential Skills
 Bachelor's degree
 Basic knowledge related to management Any diploma
Desired Skills
 Leadership skill
 Communication skill
 Multi-tasking

Design a Job Advert in a local newspaper for any of the Hospitality position
from
a selected Hospitality firm.
Job Advertisement for Management trainee
This documentation is all about a digitalized or printing notification which is in use to
attract a skilled person to fulfil a vacancy in the firm (Goh and Wen, 2021). A job description for
a career role in future days in the field of management as a management trainee in the hotel
industry is given underneath:
We're HIRING !!
Management Trainee (Full-Time)
If you have a tendency towards leading and enjoy to handle all the specific challenges, growing
an advanced performing team and enjoy motivating and communicating with others than here is
your opportunity- you can be a Premier Inn Management Trainee.
Pay and Benefits
- Overtime Wages
- Bonus Pay
- Paid vacation
- Paid sick leave
- Life insurance
- Medical advantages
- Free meal for employes
Contact us today
If you are interested in our offering and has a desire
to make a career in the field of management the
Premier Inn is an accurate firm for you. Curious
candidates are requested to send their CV or resume
at the given mail id or use the Premier Inn Website
to provide for a job:
 send your CV to [e-mail]
From the above, in the given hob description and an advertisement for the position of
Management trainee it is described that a main skill required for this job are communication,
leadership, multi tasking and time management skills (Saif, 2020). This should make sure about

the good level of these skills as it will aid in the growth of career and attaining the position as a
management trainee.
Interview questions, for the management position written a
Job description and a person specification.
To hire for the position as a management trainee, interview questions are given below:
Q. 1. Tell me about yourself which is not on your resume?
Q. 2. What made you decide for pursuing a career in the hospitality firm and the reason of why
do you want to work here?
Q. 3. What education have you taken in the hotel management and hospitality sector?
Q. 4. What do you plan in a productive manner for the improvement or betterment of this hotel?
Q. 5. What is your passion and where you want to see yourself in next upcoming years?
Q.6. What are the three skills that makes you a perfect candidate for this job role?
Q.7. What are the responsibilities of a staff towards their guests?
Q. 8. What are your strength and weaknesses to deal with the daily responsibilities in the hotel
industry?
Q. 9. What type of working environment you prefer and how you will deal with the pressure and
stressful situation?
Q. 10. What is your salary expectations?
Reflect the experience and learning about the following: Design of job
description
and person specification, creation and design of Job advert and interview
questions.
Reflection is all about the persons to become aware about their own or personal thinking
procedure and being capable to create those transparent to the other people (Anggita and Ardana,
2020). It will help in the designers for learning and their experience to collaborate in various
aspect of a designing condition.
Gibbs Model of Reflection:
Gibbs model is used for the designing of a job description and person specification, job
advertisement and questions for the interview is described below:

Description:
This is all about a possibility to define the situation in detail. Its Main focus is to include
here is what happened. In case of the given report, it is all about a situation to take a job as a role
of management trainee in the Premier Inn (Kotuwegoda, 2020). Here, I have to take a job related
to management trainee in the hotel Premier Inn after completing my graduation in the hospitality
management course. As, I have completed my graduation so now its a task to take experience in
my own field that how all the workings are performed. There are many situations which I have to
face in this like interviews, queries related to my field or any of the round which is coming in the
rule of a company like HR round, quantitative round and many more (Abidin, 2021). It is a
feeling like in any of the condition I have to achieve this, complete all these rounds and take the
selection for this position.
Feelings:
This is all about thoughts that a person had during any of the experience and the way they
affect it (Baporikar, 2022). In case of the given situation in the report, when I have realised that I
have to perform many of the task and I have to take the selection in the Premier Inn hotel. I am
feeling a bit motivated but at the same time I am feeling very stressful and having a fear of
rejection.
Evaluation:
This is related to the evaluation that what is working and what is not for the reflection of
concentrating of both positive and negative aspect of the condition (Yang, Luu and Qian, 2022).
According to the given report, I have motivated myself to apply for this post and to answer all
the questions related to this. Sometimes, self motivation works well as there is no need of other
to handle you and for a great success in this in that case also when I do not know about the
outcome, it will be positive or a negative one.
Analysis:
In this, there is a details related to the possibility that what is happening and
concentration of the situations and to conduct a research into academical models or tools. In case
of this report, finally self motivation is working in a good manner as all the people are doing
some of the work and when I am working on myself in this way that is to inspire by myself I am
literally enjoying the way I am trying to achieve the job of management trainee in the Premier
Inn. To achieve this position in this hotel, I have worked so hard by taking session on the you

tube channel or by taking any course of how to give interviews for taking the job. I have also
learned some of the tips related to the learning of management, leadership skill and also on my
communication skills as these are the main tasks which is required in the hotel to achieve
(Ivanov and Webster, 2020). I think being aware about this in the future will be aidful to make
all the decisions and also to give the interview for this in a Premier Inn which I personally want
to be selected opens the door for me to get selected.
Conclusions: In this, it is totally related to the summarising of learning and highlighting about
what is changing to the activities that could increase the results in the future. According to the
given situation, In case if I am not selected for the job role of management trainee, then I will
work on my some of the skills include courses related to the management, hospitality industry
and many more (Menicucci, Paolucci and Paoloni, 2019). Also, I will work on this by giving
mock interviews and daily practice related to this, which will definitely help me to crack this
next time.
Action Plan: It is based on the conclusion that how a person is positioning itself so in the future
which is very assistive to act in a different way (Daash, 2020). According to the situation, when I
have to give this interview again then at that time I will work in a better way and about my
strengths next time by taking sessions and classes with the help of various online platforms
available on the internet.

CONCLUSION
It is concluded from the above report is that a proper management in the hospitality industry is
an important factor to accomplish success mostly in the business that is related to the hotel. It is
not only affecting all the operations, motive or behaviour but also reflecting a good detailing that
will go in making all the visitors' experiencing a memorable one. Gibbs reflective mode can be
also used to reflecting on personal learning and leaning on the experiences.

REFERENCES
Books and journals
Ferreira, B., Morais, D.B. and Brothers, G.L., 2019. Enhancing self-efficacy to enable tourism
microentrepreneurship: A quasi-experiment. Journal of Teaching in Travel &
Tourism, 19(4), pp.341-359.
Jia, X. and Dervin, F., 2021. Hospitality and internationalization-at-home: the intercultural
experiences of ‘buddies’ at a summer school in China. Language and Intercultural
Communication, pp.1-16.
Goh, E. and Wen, J., 2021. Applying the technology acceptance model to understand hospitality
management students’ intentions to use electronic discussion boards as a learning
tool. Journal of Teaching in Travel & Tourism, 21(2), pp.142-154.
Anggita, N.M.A. and Ardana, I.K., 2020. The Role of Job Satisfaction Medium Perceived
Organizational Support to Behavior Organizational Citizenship Among Employees In
Bali Zoo. American Journal of Humanities and Social Sciences Research, 4(3), pp.79-
87.
Abidin, C., 2021. From “networked publics” to “refracted publics”: A companion framework for
researching “below the radar” studies. Social Media+ Society, 7(1),
p.2056305120984458.
Ivanov, S. and Webster, C., 2020. Robots in tourism: A research agenda for tourism
economics. Tourism Economics, 26(7), pp.1065-1085.
Menicucci, E., Paolucci, G. and Paoloni, N., 2019. Does gender matter for hotel performance?
Evidence from the Italian hospitality industry. International Journal of Tourism
Research, 21(5), pp.625-638.
Yang, M., Luu, T.T. and Qian, D., 2022. Nurturing service innovation through developmental
culture: A multilevel model. Journal of Hospitality and Tourism Management, 50,
pp.93-107.
Kotuwegoda, W.P.V.T., 2020. Study onMotivation, Expectation and Perceptions towards
tourism and Hospitality Management Education amond Scholl Students in Southern
provnice, Sri Lanka (Doctoral dissertation).

Saif, A., 2020. Video Church: The Effects of the Video Church Model on Christian
Hospitality (Doctoral dissertation, Bethel Seminary).
Baporikar, N., 2022. Strategic Framework for Innovative Tourism and Sustainable Development
in Namibia. International Journal of Tourism and Hospitality Management in the
Digital Age (IJTHMDA), 6(1), pp.1-16.
Daash, A., 2020. IMPORTANCE OF HR ANALYTICS IN THE ERA OF 2020 POST COVID-
19. Journal of Natural Remedies, 21(3), pp.13-24.