ABC Catering: HR Life Cycle, Legislation, and Communication Report

This report analyzes the human resource (HR) practices within the hospitality industry, specifically using ABC Limited, a catering venture, as a case study. It explores the HR life cycle, detailing stages like recruitment, training, retention, performance evaluation, and termination, and their importance in employee development and retention. A performance management plan for a front desk officer is presented, outlining areas for improvement and measurement strategies. The report emphasizes the significance of the HR life cycle in addressing staff turnover and the benefits of technology integration in HR processes. Recommendations for improving HR practices include leveraging data-driven technologies and providing staff development opportunities. Additionally, the report identifies key legislation relevant to the hospitality industry and examines the interrelation of different functional roles within a company, focusing on communication, coordination, and monitoring methods to achieve business objectives.

HOSPITALITY BUSINESS
TOOLKIT

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 2.................................................................................................................................................3
P4 Different Stages of HR Life cycle applied to a job role and their importance in retaining
and developing employees...........................................................................................................3
P5 Performance Management Plan..............................................................................................5
M2 Importance of HR Life-cycle................................................................................................7
D2 Recommendations on how HR processes and documents can be improved?........................8
LO 3.................................................................................................................................................8
P6 Identification of specific legislation relating to hospitality industry......................................8
P7, M3, D3 Different laws that affects the entire decision-making procedures within
hospitality industry.....................................................................................................................10
LO4................................................................................................................................................11
P8.How different functional roles of a company are interrelated with each other....................11
P9. Explaining different methods of the communication, coordination and the monitoring
applied in a particular department in order to strengthen value chain.......................................12
M4 Analyse how different methods of communication, coordination and monitoring within a
specific department helps in achievement of business objectives.............................................13
D4 Critically analyse how different methods of communication and monitoring helps in
achievement of business objectives...........................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Hospitality business referred as the service management industry and its major task is to
create or develop the wealth of the shareholder in order to provide better service for satisfying
the guests. This industry sector includes the hotels, private clubs, event planning, travel
providers, restaurants and business relating to tourism. The major purpose of hospitality industry
is to facilitate quality services to the guests profitably at the time of delivering the experience. In
this regard, ABC Limited is taken that operates within the hospitality industry, called as the
catering venture.
This company is specialized in the events like organizing birthday parties, family
gatherings and weddings. Furthermore, the report includes the principles that need to be followed
by the enterprise for managing its financial performance and the application of the book-keeping
system for recording and classifying with the preparation of trial balance. Moreover, the study
throws the deeper insights towards the life cycle of the human resource and the performance
management plan. The legislation requirements and the inter-relationship among the roles of
different functions with explanation of communication methods are also been discussed in the
report.
LO 2
P4 Different Stages of HR Life cycle applied to a job role and their importance in retaining and
developing employees
Human resource Life Cycle is related to the stages through which an employee goes
through while being employed in a specific company. There are different stages that are involved
in a HR life cycle which are described below:
Recruitment & Selection:
The meaning of the word recruitment refers to the process of searching the most suitable
and deserving candidates for the various job roles such as Front desk officers/receptionist in an
organization. Searching is started after analysing the requirements of this job role (Cascio, 2015).
Whereas selection is a process of choosing the most appropriate person who can perform
the organizational duties with its skills, abilities and tehnical knowledge.
Education:
Once the new people are hired in the ABC Catering company, they are provided with
necessary education regarding information related to organizational values and its culture,

providing training to make them fully understand about their roles and responsibilities within the
organization, introducing the newly employed people with existing staff to make new people
more comfortable at the workplace (Friedman, 2019).
Training and Development :
Training the employees for upgrading their skills is one of the phase of HR life cycle
wherein the workforce is provided necessary training such as training them in relation to use of
advanced management information system for coordinating the activities within the business The
purpose of providing training is upgrade the efficiency of employee. This results into increase in
the overall organizational productivity (Human Resources Life Cycle, 2019). This also results
into personal and professional development of the employees wherein an employee sees itself
growing. The other effect of such training and development is that employees tends to stay
associated with the ABC Catering for longer time. Moreover, career developmental opportunities
are provided in this phase by HR to motivate the employees for enhancing their job satisfaction.
Retention:
Next phase in the cycle is retaining the newly hired employees. This is done by the way
of application of several motivational techniques such as rewards, recognition, job enrichment,
promotions, development and growth opportunities etc. These tools and techniques have to be
employed by every business manager for motivating its employees through which the employees
become more dedicated towards their job duties and it results into higher job satisfaction for
them (Stewart and Brown,2019). The ultimate outcome of such motivation is that company's
employee retention ratio gets better.
Performance Evaluation
The performances of employees in ABC Catering are measured and evaluated by their
managers after which the feedbacks are sent to HR department regarding whether the
performance of employee is satisfactory and whether it is right for the specific job or not. Good
performers are rewarded with perks and recognition so that their fellow workers can also be
motivated and if there are huge deviations in the performances, then HR managers give training
to the employees relevant to the field so that their work performance can increase.
Termination:
This is the last stage in the HR cycle wherein the HR manager if not satisfied with the
performance of employees terminates them (Hecklau and et.al., 2016). This is usually done in

extreme cases when the employee has either condemned some crime or his performance is
consistently deteriorating when compared to the standards set.
P5 Performance Management Plan
Performance management plan refers to a tool which gives an opportunity to employees
with deficiencies, to succeed and develop skills for improving their performances. It is basically
a plan which states out the developmental needs of employees relating to a particular job role and
strategies to improve those needs within specific time period (Noe and et.al., 2017). Below is a
performance management plan for the job role of Front desk officer/receptionist:
Performance Management Plan
Specific Areas to be
improved
Actions to be taken
for improving
performance
Measurement of
improvement
Time-frame
Time management  Prioritizing
work
 Setting
deadlines
 Attending the
time
management
seminars and
training
sessions
 Revision of
monthly
calendar of
major tasks.
 Discussion
with the
seniors and
colleagues
Applying balance-
scorecard technique
and maintaining time
evaluation sheet.
2.5 months

regarding how
work can be
managed
effectively.
 Avoiding
unnecessary
distractions
Tardiness (Lateness)  Addressing the
lateness of the
employee
 Discussing the
issue of
lateness,
punctuality and
tardiness in the
weekly
meetings.
 Punishment in
the form of pay
cut in case of
consistent
unpunctuality.
Monitoring by the
supervisor and by the
way of checklist.
1 month
Technical Skills  Arranging
training
sessions for
From desk
employee for
upgrading the
technological
 Benchmarking
method will be
used for
measuring the
performance.
1.5 months

skills regarding
the use of MIS
system
 Improving by
learning how to
effectively use
the MIS
system.
Communication Skills  Joining
Workshops and
courses
specifically
designed for
this purpose.
 Attending
practice and
follow up
sessions.
 Utilizing
YouTube
tutorials and
other mediums
which can be
used for
inspiration.
 Feedback
comments of
Tutor and
friends on
presentation
will be
compared.
1 month
M2 Importance of HR Life-cycle
The function of HR life cycle is extremely important because it exercised effectively and
appropriately, it can solve the problems of high employee turnover. This cycle also aid a
company to manage its workplace and recruit talented workers. Along with this, by providing
adequate training to them and time motivation help in getting higher contribution in

accomplishment of business objectives and goals, within set period of time. This will help the
company in reducing its employee turnover as right people at right positions will complement the
needs of organization as well as individuals. The importance of HR life-cycle can also be
analysed in following manner -
 Personalization through HR technology offers employee a personalized experience with
intended information and knowledge. Such a thing can really assist in boosting the
productivity within the organization.
 Employment of technology in the routine work can eliminate the paperwork in the HR
processes which will in turn facilitates the HR team of ABC Catering company in storing
and accessing the bulk data with much convenience (5 Innovative Ways to Improve
Human Resources through Artificial Intelligence, 2017).
 Training and development programs needs to be made available on the online portals of
the employees which could allow them to learn from anywhere. This will help in increase
in attendance ratio of people undertaking the training.
 Using of technology in helping the newly hired people to adapt to the new working
environment. A well planned on boarding program could be created by ABC Catering's
HR team whereby new employee can connect with supervisors, colleagues through which
adaptation process can be made a lot smoother.
 Application of artificial intelligence in performance analysis can really boost the morale
of employees since no prejudice or partiality can be done in the process of performance
evaluation. Moreover, performance evaluated through AI can help HR manager in
identifying the productive and non-productive employees according to which more
tailored made measure can be taken for motivating the employees.
D2 Recommendations on how HR processes and documents can be improved?
In order to reduce staff turnover rate and retain them for longer period of time, it is
recommended to HR managers of ABC Company to provide adequate staff development
opportunities. This would help in offering a number of reasons to its employee to continue their
services for the organization for longer period. Further, if employees are motivated and rewarded
with good incentives based on their performance, recognition for their work, can help in
overcoming the issues of staff retention. Moreover, creation of healthy and flexible working
conditions (Bobera and Bjekić,2016).

Improvement in the processes of HR can significantly help in development of the
employees and in reducing the employee turnover. ABC Catering company is facing a problem
of staff turnover which it needs to overcome for the success and growth of the firm. Thus,
following are the recommendations regarding how company can improve its HR processes for
retaining its employees:
 Use data driven technologies can magnificently improve the overall HR processes and
can result into higher productivity and efficiency within the department. Big data
analytical techniques can be used by the HR manager of ABC Catering company in
searching for the most appropriate candidates for the company (Buckingham and
Goodall, 2015).
 Employment of technology in Recruitment & Selection processes can help the manager
in getting the most suitable people who can contribute in achieving organizational goals
and objectives.
LO 3
P6 Identification of specific legislation relating to hospitality industry
A hospitality organization such as ABC Catering company has to adhere to various
legislations for avoiding any legal interference in its operations. Below are some legislation
which the company has to comply for its smooth functioning:
Health and Safety at Work Act 1974 :
This act imposes legal duty on the employers to ensure the health and safety of its
employees at work upto a reasonable extent. It includes determination of possible hazards at
workplace, establishment of significance of risk, ascertainment and implementation of preventive
and control measures etc (Coulter and Hancké, 2015). Thus, ABC Catering company adheres to
this legislation by ceating a healthy and safe working environment for its employees and for all
the other people who visits the organization.
Food Safety Act 1990:
This act provides the framework for all the food offering companies in England, Wales
and Scotland. ABC Catering has to mainly adhere to the following requirements laid out by this
act. These are :

 Preparing the food in the required manner. Organization shall not add or remove any
prohibit substances in/from the food which could be proved as harmful for human
consumption (French, 2018).
 The quality and nature of the food offered by the organization must match with the
expectations of customers.
 Food sold shall not be advertised, labelled or presented in a manner that could mislead
the consumers.
Equality Act 2010:
It refers to an act of British Parliament whose sole purpose is to protect the people from
getting discriminated on the basis of caste, nationality, sex, religion, beliefs etc. ABC Catering
has to adhere to the provisions of this act for avoiding any legal actions by the employees. Also,
the catering company makes sure that it pay structure is in accordance with the provisions of
minimum wage act, no person is discriminated at workplace on any basis, no discrimination is
made in the recruitment and selection process in the name of disability of a candidate,
citizenship, gender reassignment and sex. The company has also made a strict anti-discriminating
policy at work for protecting the interests of its employees (Rose and Busby, 2017).
Working Time Regulations 1998:
As per this Act, legally, any worker is allowed to work only for 8 hours per day and no
employer can force them to work more. However, a worker willingly can revoke this act and
work for a more number of hours if he himself wishes to. Further, this Act states that no
employee can be removed or refused for promotion without giving proper reason and a minimum
of 7 days notice, unless otherwise stated in the workforce agreement, if any. At ABC, the HR
managers ensure that they strictly follow up the 8 hour work policy for their workers and if the
employees work for an extra number of hours, they are paid accordingly as per the overtime
payment norms.
P7, M3, D3 Different laws that affects the entire decision-making procedures within hospitality
industry
Company, employment and contract laws that greatly affects the operational functions of
ABC Catering company. All the decision are generally taken by company's managers which are
in line with the legal provisions of the above mention law.
Company law:

Companies whether public or privately governed within Companies Act 2006 in the
United Kingdom. The act provides the provisions for creation of a company to winding up of the
same. The companies act has set out different requirements for public and private companies
such as companies deal in public sector are listed on a recognized stock exchange, need at-least 2
directors and a company secretary, initial paid approximate £50,000, registration with company's
house. While for the private company, the requirement for director is at-least one, not mandatory
to appoint a company secretary, no minimum capital requirement etc (Hannigan, 2018).
For example, if ABC Catering company desires of converting itself from private to
public, then it will have to follow the provisions provided by companies act 2006, for such
conversion. It will have to a pass a special resolution from its members for approving
conversion. Company will have to ensure that it have more than two directors and a company
secretary, minimum paid up capital of £50,000. ABC Catering company will also have to get
itself listed on a recognized stock exchange where its shares will be freely traded. Further, the
company will have to amend its name clause for including plc after its name.
Contract law:
A contract can be defined as an agreement that made among two or more parties and
enforceable by law. A valid contract is made under this agreement by parties by consideration of
following conditions:
 Offer & acceptance
 Legal consideration
 Mutual and free consent
 Possibility of performance (Poole, 2016)
 Lawful & legal object
 Competency of parties to enter into contract
In the case of breach of a contract, aggrieved party can cancel the contract then claims for the
damages or it can ask for the specific contract where merely damages cannot satisfy the loss.
For example, a contract is created between ABC company and clients when company offers to
create food for it. At the time of performance, the specifications in food which were asked by
customers from catering company are not met, it results into breach of contract. Under such
situation, consumers have the right to cancel the undersigned contract as well as can claim for
incurred loss because of unsatisfactory performance.

Employment Law :
This law governs the relationship among the employers and company's employees. It
includes the equality act 2010 wherein employer has to protect the interest of its employees. It
has to ensure no discriminatory practises are prevailing at the workplace, employees are getting
the minimum wages for affording basic amenities of life etc (Williams and Scott, 2016). It also
ensures that no worker is removed or denied promotion without any proper justifications of the
reason behind doing so.
For example, ABC Catering has designed its employment contract in such a way that
provides the minimum wages to its workers, proper safety and health provisions are taken care,
anti-discriminating policy has been adopted by it for adhering to the provisions of Equality Act
2010.
LO 4
P8.How different functional roles of a company are interrelated with each other.
The functional departments within the ABC Limited are inter-related so it is important
for the enterprise that coordination and communication is present between the different
departments (Qrunig and Qrunig, 2016). The relationship among the organizational functions is
as follows-
Marketing with finance department- Hereby, both of these divisions are called as the
two pillars based on which the entire market share and business objectives of a company depends
to get successfully achieved. Finance function in the ABC Limited is mainly relates to all
management of all the financial aspects like cost, feasibility, sales, etc. while marketing function
concerned with the targeted sales, advertising, volume of sales etc. Marketing and finance
departments are related to the large extent as without the advertising and the publicity, sales of
an enterprise cannot improve and this in turn leads to no profit condition (Yousef, 2017).
Therefore, without marketing, the finance function cannot function properly as its major function
is to develop the ways that increase profits and if there are no profits, entire finance function
becomes redundant. Similarly, for attaining successful marketing, strong finance base is required
because it is the finance function by which the enterprise set the marketing goals such as sales
target, product cost, planning and compensation and reviewing that the plan is going in
accordance with the standards set.

Finance with human resource department- These departments are interlinked in the
sense that they work towards a common a goal that is to achieve the higher level of the
performance and the profitability. In the present business context, Human resource managers are
highly responsible for recruiting the best talent within the ABC Limited and framing such HR
policies that leads the enterprise in gaining larger profitability. This can only be performed by
adequate analysis of the data and the financial projections. However, this helps the finance
managers in getting the skilled employees which results to incurring low cost with maximum
output and this improves the profitability of the ABC Limited through the use of the human
capital (Ralston and et.al., 2015). On the other side, it is the responsibility of the finance
managers to anticipate the influence of the salary increment, motivational programs and bonuses
on the profitability of the company. This in turn enables the human resource in attracting larger
talents in the ABC Limited and the performance of the present employees improved as they work
with high morale and satisfaction.
Human Resource with Production Department:- Production Department is the one that
will actually give shape top the desires and expectations of the marketers who intend to place
their product in the market. Unless the production manager clearly understands the different
aspects of the product that is required to produce i.e. size, raw materials to be used, quantity,
quality etc., he will not be explain to the HR department what are the qualitative that they want
in the candidate and hence they might not be able to target the audience in the intended manner.
Having open and strong communication channels with production department help the HR
department in actually meeting the expectations of the consumer by giving them the product that
they desire through hiring personnel accordingly. At ABC, since it being a catering company,
there is no particular production department but they too need to integrate the cooking
department with HR department because when they will be able to identify hire the professionals
whose services they require, they will be able to attract customers in increased quantity and
manner.
Thus, all the functional roles within the enterprise are related to each other and plays a
major role in achieving the overall purpose of the business growth and success in the entire
market across the globe. Strong relationship among these departments helps the ABC Limited
operating its business effectively and efficiently.

P9. Explaining different methods of the communication, coordination and the monitoring applied
in a particular department in order to strengthen value chain.
Mainly there are two different kinds of the communication methods that includes verbal and non-
verbal.
Verbal communication – It refers to use of the words in order to deliver an intended
message. Verbal method is of two types that is written and oral communication method. Written
communication is made through emails, charts, letters, SMS etc. However, oral communication
is been made either personally or through video conferencing, phone and video charts
(Goodman-Deane and et.al., 2016). This helps in strengthening the value chain as clear and
proper communication can be done by using these medium.
Non- verbal communication- It entails communication receiving and in sending the
wordless messages. This technique conveys the thoughts and the feelings through the use of the
facial expressions, body posture, para-language, gestures and eye contact (Berolo and et.al.,
2015). This is considered as the best tool when the person who wants to communicate the
information cannot be able to speak and in case where the meeting is going on and need to say
something that is secret and cannot be said in front of everyone.
M4 Analyse how different methods of communication, coordination and monitoring within a
specific department helps in achievement of business objectives
There are various methods that is been used by the ABC Limited for attaining
coordination among the employees and the staff as follows-
 Sound planning facilitates better coordination as it helps in knowing the action course
that is to be followed by the employees with full clarity and mutual discussion which will
help in actually achieve what the management intends employees to achieve.
 With the use of the effective method of communication, cooperation and coordination
could be maintained effectively as communication results in relationship building,
functioning in the common direction with defined objectives.
 Strong structure of the company also plays an important role in developing coordination
and in conducting activities in an organized form as the duties and responsibilities are
delegated in appropriate manner.

D4 Critically analyse how different methods of communication and monitoring helps in
achievement of business objectives
Different methods of communication and monitoring that are adopted by the ABC
Limited helps in analysing how performance of individuals and team-work within departments
helps in accomplishment of specific tasks. This would aid managers in providing support to them
to increase performance in following way -
Measuring operative performance- By establishing the indicators in order to measure the
performance of the company in effective way. Indicator allows the company in knowing results
and to make suitable adjustments as necessary (Ralston and et.al., 2015). For instance- key
performance indicator, bench-marking helps in making the analysis relating to the operative
performance by comparison of the actual performance with the standards set and taking follow
up actions acordingly.
Collecting the relevant data- By using the software called as customer retention
management enables the ABC Limited in regular monitoring and surveying the operations at the
workplace. This helps in collecting the data related to different aspects like number of leaves
taken, targets achieved, overtime if any etc. these help in ascertaining how motivated or satisfied
an employee is at the work place and thus managing them accordingly.
CONCLUSION
From the above project report, it can be summarized that financial performance of a
company must be monitored and controlled with utmost significance for the purpose of
improving the operations in the future. Further, various stages of HR Life cycle were highlighted
such as recruiting, selecting, training & developing, motivating the employees, evaluating
employees' performance and terminating. It was concluded from the report that providing
professional development opportunities could significantly help the organization in dealing with
its increased employee turnover.
Moreover, a performance management plan was created in the report which allowed the
employee- receptionist to develop sine of the basic skills for enchaining its performance and
contributes towards attainment of organizational goals and objectives. It was also seen in the
report that ABC Catering company has to adhere to various legislation such as Food Safety
regulation, Health and Safety at Work etc., for a motive of operating peacefully in the market.

Lastly, different methods of coordination and communication was highlighted in the report such
as verbal and non-verbal methods of communication.

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