Report on Functional Roles and Interrelation at Haven Hotel, UK

This report examines the functional roles and their interrelations within the hospitality sector, using Haven Hotel, a four-star resort in the UK, as a case study. It highlights the importance of various departments such as sales and marketing, maintenance, human resources, and others in meeting customer needs and demands. The report details how these departments are interconnected and work together to ensure smooth operations, focusing on resource management, employee training, and conflict resolution. It also explores different methods of communication, coordination, and monitoring used within the hospitality industry to strengthen the value chain and improve overall performance. The analysis includes recommendations for Haven Hotel to effectively manage its business operations and functions, particularly concerning delegation of authority and understanding organizational hierarchy.

Hospitality Management Program
Introduction P8 Different functional role within hospitality sector and interrelate it…?
Hospitality industry is one of the leading and fastest
growing industry. They provide variety of services such
as lodging, event planning, theme parks, transportation,
cruise and many others. This assignment is based on
Haven Hotel which is four-star resort and hotel. Which is
situated in United Kingdom and offer variety of products
and services. Topics covered in this report are
interrelation of different functional role in hospitality
sectors and different method of communication,
coordination and monitoring within a workplace of
hospitality industry.
Hospitality sectors is leading and fasting growing sector which serve
variety of services such as travelling, theme park, lodging, event
planning and many other. In respective sectors there are various
department which are interrelate to each other in order to satisfy and
fulfil need and demand of customers and visitors. Some major divisions
are like room service division, human resource division, marketing and
promotional division, food and beverage division and many others.
These department work together to fulfil need and demand of customers
in appropriate manner. Major department according to Haven Hotel is
given below: -
Sales and marketing department: This department is essential for
doing advertisement of an organization in appropriate and effective
manner. This department plays important role in maintaining
organization footfall and enhancing sales. The sales and marketing
divisions of respective company do advertisement in appropriate
manner which help them in attracting customers and increasing footfall
of the hotel. Main focus of this department in Haven Hotel is to increase
sales and profitability ratio of respective company. For this members of
respective department conduct various activities such as conduct
advertisement on televisions, provide advertisement in newspaper and
other medium do digital advertising.
Maintenance department: This departnment plays an important role in
hospitality industry because they take care and maintain resources and
other related thing of hotel or an organization. Manager of respective
department evaluate and monitor every activity of and insure that all
things are done in appropriate manner.
They will take care of resources and all other related things.
Manager of respective department at Haven Hotel monitor
activities and identify requirement of resources and they also
take care of other things which is using in a production
process. Such actives are identifying resources, ensure
maintenance of equipment’s which is used in kitchen, room
keeping and other departments.
Human resources: This department is essential and most
important in every organization because they are the one who
hire employees, train them according to requirement, solve
conflicts of employees and many other. Human resource
department of respective company take care of all things such
as hiring of staff according to requirement, plan training and
development programmes accordingly, ensure rules and
regulation. Along with this HR manager of respective
company understand issues and problems of employees and
make strategies to resolve it in effective and appropriate
manner.
All department which is mentioned above are very important
and they all work effectively. Each of these department are
interrelated to each other and then conduct work in
appropriate manner. Such as maintenance department tell HR
manager that they required more staff then HR manager
contact to marketing department for giving advertisement
related to position.

P9 various methods of communication, coordination and
monitoring applied with various department of hospitality
sectors
Method of communication: There are three type of
communication method that is oral, written and body language
which is use by an organization for conveying message from
one department to another department. In Haven hotel food
and beverage department use two type of communication
method, which is explain below: -
Oral- This communication method is use by food and
beverage department of respective company to conduct
meeting with employees and conveying messages within an
organization.
Written- This method of communication is use by food and
beverage department of Haven Hotel to formulate information
in written form. This is mainly use by company when they
want to convey legal information or nay rules and regulations.
Method of coordination: There are various type of method
which is use by a company to coordinate with employees or
staff. Some major of them which is use by food and beverage
department of respective company is mentioned below: -
Delegation- For maintaining coordination between staff or
employee’s respective company's food and beverage
department use delegation of authority method. In which
manager assignment work to employees according to their
skills and knowledge by this employee fell responsible and do
their work in effective manner.
Method of monitoring: For conducting monitoring activities
manager of food and beverage department at Haven Hotel use
method such as:
Analysis performance- In this manager of respective
department conduct analysis of employee’s performance after
giving them training and development session. In this manager
plan training and development session to those employees who
required it. Then they will evaluate employees’ performance
which their past performance.
These all method are essential for food and beverage department of
respective company because by this they able to conduct work in
appropriate and effective manner. It can be recommended that it is
required for Coastal hotel is to manage and operate their business
operations and its functions in effective manner.
When hotels are merge with the other hotel so this is necessary for
them is to understand and evaluate their hierarchy and properly
distribute roles and responsibility of the employees. This is
required for hotel is to delegated authority among managers as well
as employees who are work within an organisation. All the
department are performing good functions and activities in order to
gain huge income and revenue in better manner.
From the above discussed point it can be conclude that in
hospitality sectors there are various functional department which
conduct their work to fulfil need and demand of customers. All
functional role department is interrelated to each other’s to conduct
work in appropriate manner. There is various method of
communication, coordination and monitoring which is use by a
hospitality industry in order to strengthen their value chain.
Conclusion
References
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