Analysis of Managerial Problems in the Hospitality Industry

This report presents a consultancy project focused on managerial challenges within the hospitality sector. It begins with an introduction outlining the importance of efficient planning and execution. The main body delves into the causes and effects of various managerial problems, including workforce retention, changing customer needs, technological advancements, workplace safety concerns, and legal/political issues. The report then discusses management theories, specifically classical and behavioral management, and their application to resolving industry-specific issues. Furthermore, it evaluates the impacts of different decision-making processes and action plans implemented to address challenges such as poor product quality, increasing staff turnover, employee conflicts, poor productivity, and legal/political problems, and cyber crimes, offering practical solutions like Total Quality Management, employee rewards, open-door policies, and innovation strategies. The report concludes by summarizing the key findings and emphasizing the need for timely solutions to ensure the hospitality industry's success and competitiveness. It also highlights the importance of strategies that meet customer needs, retain skilled employees, and adhere to environmental and other policies.

Consultancy Project for
Hospitality
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Causes and effects of managerial challenges within hospitality sector.......................................1
Discuss about the management theory, analyse and interpret a variety of complex
hospitality industry specific managerial problems and issues.................................................1
Evaluation impacts of outcomes of decision regarding managerial challenges..........................2
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
Planning and execution of that planning in an efficient manner is key of the success of
hospitality sector which is being consulted (Jones, Hillier and Comfort, 2016). This present study
is going to show some managerial challenges like retaining skilled employees and others which
hospitality sector of the UK is facing. Further it will also show roles of management theories as
well as action plan in solving all managerial problems and improving operational efficiency as
well.
MAIN BODY
Causes and effects of managerial challenges within hospitality sector
Hospitality sector of the UK is facing several problems related to management which is
affecting their performance to the great extent. Some managerial challenges include:
Retaining and finding skilled workforce: Getting skilled workforce for the hospitality sector is
one of the main challenges. If they find skilled workforce then it becomes difficult for them to
retain them because of changing needs of customers, structure and others. Due to changing needs
and changes in external business environmental factors employees find difficulties to cope up
with them and changing their style of performing. It also increases work load so, it is the main
challenge.
Changing or Mercurial needs of customers: One of the main aims of managers of hospitality
sector like hotels, tourism organizations to satisfy needs of customers. But customers in this
sector have more bargaining power and their needs keep changing due to changing lifestyle and
others. It puts pressure on them to change style of performing, changing strategies and others
(Brandon-Jones and et.al., 2016).
Technological advancement: Increasing use of technology is somehow affecting it to some
extent. Due to advanced technology all companies in this sector are trying to provide excellent
services to customers which is increasing competition and reducing revenue. Implementation of
some techniques and investment in technology can increase overall cost of the company.
Workplace safety problems: Hospitality sector is the one whose preliminary aim is to satisfy
customers and employees. Hospitality sector keep several informations of customers while
booking their tickets, hotel rooms and others. Customers generally have some problems in giving
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their informations due to lack of security and fear of breach of informations and privacy. Crimes,
corruption, lack of security at workplace is other managerial problem which needs to be solved
in an effective and timely manner (Shamim and et.al., 2017). By making use of effective
software, tools at workplace this type of problems can be solved out.
Legal and political problems: Due to crimes and corruption, government has become strict
towards this industry and security. All companies are responsible and bound to follow all
guidelines and policies of legal and environmental. For preventing themselves it is important to
follow all rules. But changes in regulations is putting pressure to make changes in own internal
strategies.
Discuss about the management theory, analyse and interpret a variety of complex
hospitality industry specific managerial problems and issues
In hospitality industry, management theory is resolved the issue or problem related business
operation and function. A manager is expected to handle the people, processes, information and
other essential duties in step by step manner (Martin-Riosand Ciobanu, 2019). It provide the
motivation of their subordinates employee for identifying that how to improve operational
activities. Management theory provide a framework for successfully handling enterprise
responsibilities.
Classical management theory
The hospitality industry will be used the classical management theory. It is to be consider
as traditional approach to focus on the business operations and creation of standards to increase
production output.
For Example- hotel enterprise is consider as an important factor which providing
compensation of employee in order to motivate towards organizational goal and objective.
As per analysis, it interpret the significant role of classical theory where it mainly focused
on reducing waste. In order to resolve issue related large investment, loss of money.
Behavioural management theory
It is increasingly complex situation within hospitality industry because increase human
interest in the workplace. The management theory began to include the people oriented methods.
it is necessary to adapt the behavioral theory which support for minimizing the issues related
conflict among people. It is one of most common problem so as require to use behavioral
management theory to identify human behavior at workplace. Afterwards, it provide the better
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facilities according to demand of employee. Therefore, they are satisfying the interpersonal need
of staff members.
Evaluation impacts of outcomes of decision regarding managerial challenges or action plan
There are several ways and initiatives which are being taken by managers of hospitality
sector in their decision making process with the main aim of solving problems which they are
facing. Conflicts among team members, retention problem, poor quality are some main
problems. For solving all these problems some techniques are being used such as:
Action plan for solving problems
Problems Tools to solve problems
Poor quality of products and
services
TQM tool: Implementation of total quality management tool is
one of the effective initiatives which is helping out hospitality
sector in improving quality of their products as well as reducing
waste. By reducing wastes they are trying to become sustainable
as well. On the others hand, it is costly to implement. So overall,
it can be said that it is helping companies in getting effective
outcomes.
Increasing staff turnover Rewards to employees: For retaining employees it is important
to motivate so, hospitality sector has thought about rewards to
them. It is one of the best way of motivating employees to retain
within the company as well as Support Company in
accomplishing their goals. By identifying needs of customers, it
provides either financial or non financial rewards to them. So, it
can be said that it is other effective initiative which is being
taken in decision making process.
Conflicts among employees Open door policy: Open door policy is being developed in this
sector in order to allow employees to come up with their
grievance and make the comfortable. When manager listens to
their grievance or queries and give effective response then it
makes them feel valued and motivate which increases trust
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among them. So, it can be said that it is other effective way of
solving managerial challenges and increasing performance and
overall productivity (Wen and Lu, 2017).
Poor productivity and lack of
innovation
Implementation of innovation strategies: Competition is one
of the main threats for hospitality sector and it is putting pressure
on all companies to make their processes and products
innovative and unique than others. By considering this factor,
they have initiated to develop as well as implement effective
innovation theories and making use of differentiation theory. It
can help them out in getting an effective position in the market,
attracting customers, retaining employees and accomplishing pre
determined goals. On the flip side, it is stated that development
of innovation strategies can increase operational cost of the
company and lower profit margin.
Legal and political problems
including workplace safety
Following all policies: There are several environmentyal and
other policies which are putting pressure on companies to reduce
waste and becoming sustainable. For becoming sustainable and
reducing waste, improving quality of products and for being in
the competition it is important to follow all environmental and
other policies. By implementing policies at workplace and
allowing all employees to follow they can prevent themselves
against lawsuit. So, it can be said that by doing so, they can
accomplish their goals and solve all managerial problems.
Increasing cyber crimes Implementation of tools: It is stated that security is one of the
main problems as many customers do not prefer to share their
personal information online. It can decrease sales and profit
margin of hospitality sector. It is important for organizations of
hospitality sector of the UK to increase trust of customers and
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employees and make them believe that companies are using
effective privacy related tools (Shamim and et.al., 2017). It is
one of the best action or strategy as by implementing some
security tools, updated software companies can solve this
problem and can attract customers’ to the great extent.
All these strategies have positive effects on operational performance of hospitality sector.
All these strategies as recommendations to hospitality sector of the UK can allow them to
address all issues and improving productivity by satisfying needs of customers, retaining skilled
workforce within organizations.
So, from the above discussed initiatives, it can be said that hospitality sector can get effective
outcomes and solve problems but for some times it may have to face problems related to cost.
CONCLUSION
From the above assignment, it can be concluded that hospitality industry has been facing
several managerial problems which need to be solved in a timely manner. For accomplishing
goals and being is the competition, they have also being using strategies for solving all
managerial challenges. Further, it has discussed impacts of outcomes of decision making process
in performance and solving problems.
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REFERENCES
Books and Journals:
Brandon-Jones, A. and et.al., 2016. Towards a contingent understanding of the characteristics
and managerial challenges of management consultancy operations. Journal of Operations
Management. 42(3). pp.9-24.
Jones, P., Hillier, D. and Comfort, D., 2016. Sustainability in the hospitality
industry. International Journal of Contemporary Hospitality Management, 28(1), pp.36-
67.
Martin-Rios, C. and Ciobanu, T., 2019. Hospitality innovation strategies: An analysis of success
factors and challenges. Tourism Management. 70. pp.218-229.
Wen, X. and Lu, C., 2017, January. The" Open Door" Policy of the United States and the
Political Structure of the Northeast Asia. In 2016 2nd International Conference on
Economics, Management Engineering and Education Technology (ICEMEET 2016).
Atlantis Press.
Shamim, S. and et.al., 2017. Examining the feasibilities of Industry 4.0 for the hospitality sector
with the lens of management practice. Energies. 10(4). p.499.
Holdsworth, J. and Apeh, E., 2017, September. An effective immersive cyber security awareness
learning platform for businesses in the hospitality sector. In 2017 IEEE 25th International
Requirements Engineering Conference Workshops (REW) (pp. 111-117). IEEE.
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