Hospitality Sector Report: COVID-19 Impacts, Changes & Future Prep

This report examines the impact of the COVID-19 pandemic on the hospitality sector, highlighting the challenges and transformations it has brought about. It discusses the intangible, labor-intensive, and relationship-building nature of the hospitality business and identifies significant changes in the business environment due to the pandemic, such as the increased reliance on digital technologies and marketing tools to minimize social interactions and attract customers. The report further explores how the pandemic has altered work patterns and socialization, emphasizing heightened customer expectations regarding safety and cleanliness, as well as the increased use of digital collaboration tools. It concludes by underscoring the importance of thorough research and planning for future business operations, particularly in light of external factors, and references relevant studies on the pandemic's effects on the tourism sector.

Mental wealth: academic and
digital proficiency

Index
 Introduction
 Main body
 Task 3
 Conclusion
 Referencing

Introduction
The report will include how Covid-19 has impacted the hospitality sector as well as will
highlight the future challenges.

Nature of the business chosen
In this, the hospitality business is taken into consideration. The below mentioned points
depicts the nature of hospitality sector which are:
 Intangible:
 Labour intensive:
 Relationship building:

Identifying changes in business environment
during the pandemic
The outcome of pandemic situation totally transforms the way business performs its day to
day operations. In context to hospitality industry, the pandemic condition has forced the
hotels to run their operations by deploying digital technologies. In order to minimise social
interactions, the hotels have adopted digital marketing tools as well as designed websites in
the manner to attract large number of customers

How has the pandemic changed the way we work and
socialise
The pandemic condition has put the critical impact on the manner business people work as
well as socialise with their customers. In context to hospitality sector, it has enhanced the
expectation levels of customers associated with proper safety and cleanliness measures.
Apart from this, it also changed the way of doing communication with internal and external
members by using digital collaboration tools significantly.

What lessons can be learned in terms of
preparing for the world of work in the future
The pandemic condition has made business employees to put more emphasis to focus on
making plans after performing proper research on external business factors.

Conclusion
The report has highlighted that the coronavirus pandemic has impacted the growth of
hospitality sector by posing several challenges in doing daily operations.

Referencing
 Păvăluc and et.al., 2020. COVID-19 pandemic and its effects on the tourism
sector. CES Working Papers, 12(2), pp.111-122.
 Nazneen, S., Hong, X. and Ud Din, N., 2020. COVID-19 crises and tourist travel risk
perceptions. Available at SSRN 3592321.
 Nhamo, G., Dube, K. and Chikodzi, D., 2020. Restaurants and COVID-19: A focus on
sustainability and recovery pathways. In Counting the cost of COVID-19 on the global
tourism industry (pp. 205-224). Springer, Cham.