The Influence of Technology on Hospitality Service Management

This report examines the influence of technology on management and leadership styles within the hospitality service sector, specifically focusing on Wa Pila Hotels. It identifies key internal factors such as complex business demands, alignment, and financial investment management, which necessitate adaptive democratic management styles. External factors like innovation, digital disruptions (e.g., Airbnb), and the rise of personalized service economies also significantly impact decision-making and organizational policies. The report highlights the need for managers to balance technological advancements with employee training and maintain service quality amidst rapid changes in customer preferences and competitive pressures, ultimately shaping the future of hospitality management.

“The influence of Technology on Management and Leadership Styles in Hospitality Service Sector, The Way Forward”.
Manager of Wa Pila Hotels has tasked to
prepare a brochure, which outlines new
model of organization, which is “The
Influence of Technology on
Management and Leadership styles In
Hospitality Service Sector, The Way
Forward”.
Key internal and external technological
factors influencing management style:
There are various types of internal as well
as external factors, which may influence
management styles of an organization. All
of them are as follows:
Internal factors: All such types of
elements that are available within the
company are known as internal factors. It
is vital for managers in Wa Pila Hotels to
pay attention towards
Complex business demand and
alignment: Technology in hotel industry is
continuously advancing and it leaves
impact upon demand of business and make
it complex for managers. Democratic
management style of Wa Pila Hotels is
influenced due to this factor because
managers have to make new strategies
according to demand of clients and it is not
possible to change organizational policies
frequently.
Complex financial and investment
management: It is also a technological
factor, which influences management style
of Wa Pila Hotels because enhancement in
technology requires training to the staff
members. In this situation cost of the
organization to train employees will be
increased because they are required to get
information of all the new techniques that
are resulting in complex financial and
investment management. At this time,

“The influence of Technology on Management and Leadership Styles in Hospitality Service Sector, The Way Forward”.
companies provide guidance to some
selected employees in order to reduce cost,
which will affect the management style
because others may get demotivated.
Innovation: Various new and innovative
services are launching in hotel industry and
all the organizations such as Wa Pila
Hotels are required to render all their
facilities according to it. This factor also
influences democratic management style
that is followed by Wa Pila Hotels because
managers are required to make new
policies and while forming them it is not
possible to take opinion of staff repeatedly.
External factors: All the elements, which
are available outside the organization and
influence management styles, are known as
external factors. All of them are as follows:
Digital and innovative disruption: There
are various types of digital and innovative
disruptions in hotel industry, which are
affecting management style of
organization. These are Airbnb, Home stay
and one fine stay. As technology, changes
with time so it may became difficult for the
managers of Wa Pila Hotels because they
have to change their decisions according to
the new technology. It may also affect the
management because making changes
frequently result in decreased work quality
of employees.
Mobile and intuitive interface
developments creating personalized
service economy: There are various types
of mobile and intuitive developments,
which are creating personalized service
economy because all of them result in
changes in the taste, and preferences of
customers. It may also affect management
style because modification in client’s
demand affect decision-making ability of
top managers.