Front Office and Accommodation: Management, Issues, and Planning

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Added on  2023/03/30

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This report provides a comprehensive analysis of the room division within the hospitality sector, focusing on the front office and housekeeping departments. It explores accommodations and front office services provided to various organizations, analyzes the roles and responsibilities of reception service staff, and outlines the legal and statutory requirements that room divisions must follow. The report also details the services offered by room divisions, emphasizes the importance of the front office in effective management, and highlights key aspects of planning and managing the front-of-house area. Furthermore, it addresses major issues affecting operational management of the front office, stresses the significance of property interior and design, and examines operational issues impacting the effective management and business performance of accommodation services, referencing key academic sources to support its findings. Desklib provides students access to past papers and solved assignments related to this topic.
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PART A
ROOM DIVISION
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Content:
Introduction
Accommodations and front office services to different organisations
Analyse range of roles and responsibility play by reception service staff
Legal and statutory requirement which is mandatory to follow by room di
vision
Services which are provided by room division in hospitality industry
Importance of front office in effective management
Key aspects of planning and management of front of house area
Major issues which affect operational management of front office
Importance of property interior and design to effective management
Aspects of planning and management of the accommodation service funct
ion in cited context
Operational issues affecting the effective management and business perfor
mance of the accommodation service function
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Introduction
Room division is a terminology which comes ion the context of hosp
itality sector. It consist of mainly two department which are: Housek
eeping and Front office. Housekeeping consist of all the activities w
hich are related to cleaning and making a healthy environment for all
the guest which use to stay at hotels.
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1.1 Accommodations and front office s
ervices to different organisations
The main work which is done by the accommodation
department.
Front office is to provide all the necessary facilities to their
users so that they can feel relax and relief after any journey.
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1.2 Analyse range of roles and responsi
bility play by reception service staff
Hotel receptionist are come under front office.
Their major work is just to welcome their guest and feel them
that each and every guest is special for them.
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1.3 Legal and statutory requirement wh
ich is mandatory to follow by room
division
The room division and front office performs variety of task in
their regular life. This include satisfy their customers etc.
All these things should have to done in an appropriate manne
r because with the help of this all legal and compulsory requi
rement get done.
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1.4 Services which are provided by roo
m division in hospitality industry
All hotels have different pattern of working in which their wo
rk get divided according to the need of time.
The work of room division is different in each and every hos
pitality sector.
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2.1 Importance of front office in effecti
ve management
One of a major thing through which any organisation can atta
in their customer loyalty.
This factor is essential for them through which a firm can arc
hive all of their goals and increase their profitability.
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2.2 Key aspects of planning and manag
ement of front of house area
The planning and management of front house area helps an o
rganisation to attain effective point of sales management.
A proper planning before execution of any project is must be
cause with the help of this all set targets get achieved.
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2.3 Major issues which affect operation
al management of front office
In any business issues are always get arise through which bus
iness and its performance get affected.
To deal with them, a manager should have to use his/her skill
s to overcome from them and make a perfect team in executi
ng all work in appropriate manner.
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3.1 Importance of property interior and
design to effective management
The one of a major thing which leads to attract any of a custo
mer is design and packing of a product.
In service sector industry the major thing which leads to attra
ct users is design of interior.
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3.2 Aspects of planning and manageme
nt of the accommodation service fun
ction in cited context
There are various number of sissues which faced by hospitali
ty business at the time of providing quality service to their gu
est.
These issues are related with lien management, room maintai
nance and intrior decoration.
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